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SLP POLICIES ARE NOT RUNNING, EVEN THOUGH THEY ARE ACTIVE

Dear All,

Please i am having a challenge with my SLP policies. My backup jobs are running to disk but duplication to tape is not starting. I have been on this issue for over a week. I have 4 SLP policies apart from the one i created for the catalog. It is only the catalog SLP that runs from the disk to tape. The other 4 are not starting the duplication jobs.

I have restarted the Storage Lifecycle Policy service, i have restarted the backup servers, both the master and the media but the issue is still there steering at me in the face.

I need help please.

5 Replies
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Re: SLP POLICIES ARE NOT RUNNING, EVEN THOUGH THEY ARE ACTIVE

might be a silly question to start with but are secondary operations suspended on the SLPs?

GUI - storage - SLPs - they will have a red x on the name if it is suspended.

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Re: SLP POLICIES ARE NOT RUNNING, EVEN THOUGH THEY ARE ACTIVE

@sunday_fagbuaro

We need more info please...

Did you remember to change the Storage Unit in backup policies (Attributes or in Schedules) to SLP?

Can you give us one example of a policy (bppllist <policy-name> -U) and one SLP (nbstl <slp_name> -all_versions -L) ?

Have you tried to check SLP processing list? 
nbstlutil stlilist -image_incomplete -U

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Re: SLP POLICIES ARE NOT RUNNING, EVEN THOUGH THEY ARE ACTIVE

Thank you Martin for the prompt response.

All the concerns polices are active, they are not suspended.

One thing i don't understand is that Catalog SLP is running and the other ones are not.

 

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Re: SLP POLICIES ARE NOT RUNNING, EVEN THOUGH THEY ARE ACTIVE

@Marianne,

All the scheduled jobs are pointing to different SLPs. This is not  a new setup. Everything has been running smoothly until about a week ago that the issue surfaced.

Output of (bppllist <policy-name> -U)
C:\Windows\System32>bppllist BPR-001_VM -U
------------------------------------------------------------

Policy Name:       BPR-001_VM

  Policy Type:         VMware
  Active:              yes
  Effective date:      03/03/2017 09:43:46
  File Restore Raw:    yes
  Application Consistent:    yes
  Block Incremental:   yes
  Mult. Data Streams:  no
  Client Encrypt:      no
  Checkpoint:          no
  Policy Priority:     0
  Max Jobs/Policy:     Unlimited
  Disaster Recovery:   0
  Collect BMR info:    no
  Residence:           BPR
  Volume Pool:         NetBackup
  Server Group:        *ANY*
  Keyword:             (none specified)
  Data Classification:       -
  Residence is Storage Lifecycle Policy:    yes
  Application Discovery:      no
  Discovery Lifetime:      28800000 seconds
  ASC Application and attributes: (none defined)

  Granular Restore Info:  no
  Ignore Client Direct:  no
  Use Accelerator:  no
  HW/OS/Client:  vmx-08        windows8Serve 502f2931-bdf2-008b-461c-d37b9acb634c

  Include:  ALL_LOCAL_DRIVES

  Schedule:              Full
    Type:                Full Backup
    Frequency:           every 7 days
     Excluded Dates----------
        No specific exclude dates entered
        No exclude days of week entered
    PFI Recovery:        0
    Maximum MPX:         1
    Retention Level:     0 (2 days)
    Number Copies:       1
    Fail on Error:       0
    Residence:           (specific storage unit not required)
    Volume Pool:         (same as policy volume pool)
    Server Group:        (same as specified for policy)
    Residence is Storage Lifecycle Policy:         0
    Daily Windows:
          Friday     21:07:30  -->  Friday     23:15:00

  Schedule:              Incremental
    Type:                Cumulative Incremental Backup
    Frequency:           every 1 day
     Excluded Dates----------
        No specific exclude dates entered
        No exclude days of week entered
    PFI Recovery:        0
    Maximum MPX:         1
    Retention Level:     0 (2 days)
    Number Copies:       1
    Fail on Error:       0
    Residence:           (specific storage unit not required)
    Volume Pool:         (same as policy volume pool)
    Server Group:        (same as specified for policy)
    Residence is Storage Lifecycle Policy:         0
    Daily Windows:
          Monday     20:57:30  -->  Monday     23:15:00
          Tuesday    20:57:30  -->  Tuesday    23:15:00
          Wednesday  20:57:30  -->  Wednesday  23:15:00
          Thursday   20:57:30  -->  Thursday   23:15:00
          Saturday   20:57:30  -->  Saturday   23:15:00

................................................................................................................................................................................................

 Output of (nbstl <slp_name> -all_versions -L)

C:\Windows\System32>nbstl BPR -all_versions -L
                                Name: BPR
                 Data Classification: (none specified)
            Duplication Job Priority: 151
                               State: active
                             Version: 2
 Operation  1                Use for: 0 (backup)
                             Storage: EBS-002_Additiona_Storage-stu
                         Volume Pool: (none specified)
                        Server Group: (none specified)
                      Retention Type: 0 (Fixed)
                     Retention Level: 23 (1 week)
               Alternate Read Server: (none specified)
               Preserve Multiplexing: false
      Enable Automatic Remote Import: false
                               State: active
                              Source: 0 (client)
                        Operation ID: (none specified)
                     Operation Index: 1
                         Window Name: --
                 Window Close Option: --
                Deferred Duplication: no
 Operation  2                Use for: 1 (duplication)
                             Storage: ebs-002-hcart3-robot-tld-0
                         Volume Pool: BPR
                        Server Group: Any
                      Retention Type: 0 (Fixed)
                     Retention Level: 52 (infinity)
               Alternate Read Server: ebs-002
               Preserve Multiplexing: false
      Enable Automatic Remote Import: false
                               State: active
                              Source: Operation 1 (backup:EBS-002_Additiona_Storage-stu)
                        Operation ID: (none specified)
                     Operation Index: 2
                         Window Name: Default_24x7_Window
                 Window Close Option: SFN
                Deferred Duplication: no

........................................................................................................................................................................................

As regards nbstlutil stlilist -image_incomplete -U, i have checked the SLP processing list, there are so many jobs that showing not started. See the sample output below

Image 502f2931-bdf2-008b-461c-d37b9acb634c_1525951817 for Lifecycle BPR is IN_PROCESS
  Copy to ebs-002-hcart3-robot-tld-0 of type DUPLICATE is NOT_STARTED

Thank you

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Re: SLP POLICIES ARE NOT RUNNING, EVEN THOUGH THEY ARE ACTIVE

The nbstl shows 'version 2' of the SLP. Are there previous versions in the output? 
When was the SLP changed recently? 

You may want to check a particular image-id for more details, e.g. 
nbstlutil -list -backupid <image-id> -U