SLP image in IN_PROCESS state

[ddm2]

Hello,

NB 7.5.0.1

I'm reimaging a nb5220 appliance. I have to delete the old disk pool and the storage server. But I have a SLP image pointing to the disk pool that is in IN_PROCESS state.

This is a fake entry, because the backup is 5 days old. If I leave the SLP active, the duplication job don't start.

Any hint or suggestion to solve the problem is very apreciated.

[mph999]

If you don't care about the image, cancel it.

nbstlutil cancel -backupid <backupid>

You can then expire it, and delete the disk pool.

If you do care about the image, don't cancel it and reoprt back here ...

Martin

[ddm2]

Thanks for your reply.

I don't care the image, but I've already tried:

[root@nbmaster ~]# nbstlutil cancel -backupid  oratest_1345835570
Operation not successful: unable to process request

The bpexpdate command doesn't work too:

[root@nbmaster ~]# bpexpdate -backupid  oratest_1345835570 -d 0
Are you SURE you want to delete wbigdbora1.apss.tn.it_1345835570 y/n (n)? y
Backup image cannot be expired because its SLP processing is not yet complete
 

[mph999]

Hmm, at 7.5 if you can't cancel the SLP with the nbstlutil command, the only option is to log a call with Symantec so that they can change the state of the image(s) in the EMM DB to completed.

There used to be a option in nbstlutil that would force this, but they took it out.

Martin

[Bmitche · Accepted solution]

You could also try this one "bpexpdate -backupid xxxx_xxxxxxxx -d 0 -force_not_complete"

[Mark_Solutions]

did you try :

nbstlutil cancel -lifecyle lifecyclename

or even - to make sure everything everywhere is cancelled:

nbstlutil cancel

#edit# assuming that you only use this one lifecycle as this really will cancel every lifecycle in your environment!!

[ddm2]

Thanks for your answers.

I deleted the image using Bmitche command, and bpimagelist returns "no entity found", but the SLP image is still in process....

I wll try to restart nbevtmger asap (they are SLP running now) and I'll let you know

[ddm2]

After a while the image has gone from the SLP queue without restarting services.

The "force_not_complete" bpexpdate option did the job. I noticed this option is not documented in the 7.5 Command Reference Guide.

Thanks again and have a nice day.