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SQL Backup Error on Windows 2012 server

We are using Netbackup versions 7.5.0.6 for our master server and I've installed NBU7.5.0.6 x64 Win2012 Client on our Win 2012 R2 server. I've installed this numerous times on other 2012 servers and it all works except this server. Please advise. thanks

5/01/2015 2:51:04 PM - Info bpbrm(pid=7624) reading file list from client       
5/01/2015 2:51:05 PM - connecting
5/01/2015 2:51:07 PM - Info bpbrm(pid=7624) starting bphdb on client        
5/01/2015 2:51:07 PM - Info bphdb(pid=1900) Backup started          
5/01/2015 2:51:07 PM - connected; connect time: 00:00:02
5/01/2015 2:51:10 PM - Info dbclient(pid=2656) INF - BACKUP STARTED USING       
5/01/2015 2:51:10 PM - Info dbclient(pid=2656) Microsoft SQL Server 2012 - 11.0.5058.0 (X64)     
5/01/2015 2:51:10 PM - Info dbclient(pid=2656) May 14 2014 18:34:29        
5/01/2015 2:51:10 PM - Info dbclient(pid=2656) Copyright (c) Microsoft Corporation        
5/01/2015 2:51:10 PM - Info dbclient(pid=2656) Standard Edition (64-bit) on Windows NT 6.3 <X64> (Build 9600: ) (Hypervisor)
5/01/2015 2:51:10 PM - Info dbclient(pid=2656) Batch = C:\Program Files\Veritas\NetBackup\DbExt\MsSql\default_all_full.bch, Op# = 1     
5/01/2015 2:51:10 PM - Info dbclient(pid=2656) INF - Using backup image mycompanysql.MSSQL7.mycompanysql.db.master.~.7.001of001.20150105145108..C      
5/01/2015 2:51:10 PM - Info dbclient(pid=2656) INF - backup database "master" to VIRTUAL_DEVICE='VNBU0-2656-6044-1420433469' with  stats = 10, blocksize = 65536, maxtransfersize = 4194304, buffercount = 2
5/01/2015 2:51:10 PM - Info dbclient(pid=2656) INF - Number of stripes: 1, Number of buffers per stripe 2.
5/01/2015 2:51:10 PM - Info dbclient(pid=2656) INF - Created VDI object for SQL Server instance <mycompanysql>. Connection timeout is <300> seconds.
5/01/2015 3:06:13 PM - Info dbclient(pid=2656) ERR - Error in VxBSACreateObject: 3.      
5/01/2015 3:06:13 PM - Info dbclient(pid=2656)     CONTINUATION: - System detected error, operation aborted. 
5/01/2015 3:06:13 PM - Info dbclient(pid=2656) ERR - Error in GetCommand: 0x80770004.      
5/01/2015 3:06:13 PM - Info dbclient(pid=2656)     CONTINUATION: - An abort request is preventing anything except termination actions.
5/01/2015 3:06:16 PM - Info dbclient(pid=2656) ERR - Error in VDS->Close: 0x80770004.      
5/01/2015 3:06:16 PM - Info dbclient(pid=2656)     CONTINUATION: - An abort request is preventing anything except termination actions.
5/01/2015 3:06:16 PM - Info dbclient(pid=2656) INF - OPERATION #1 of batch C:\Program Files\Veritas\NetBackup\DbExt\MsSql\default_all_full.bch FAILED with STATUS 1 (0 is normal). Elapsed time = 908(908) seconds.
5/01/2015 3:06:20 PM - Info dbclient(pid=2656) INF - BACKUP STARTED USING       
5/01/2015 3:06:20 PM - Info dbclient(pid=2656) Microsoft SQL Server 2012 - 11.0.5058.0 (X64)     
5/01/2015 3:06:20 PM - Info dbclient(pid=2656) May 14 2014 18:34:29        
5/01/2015 3:06:20 PM - Info dbclient(pid=2656) Copyright (c) Microsoft Corporation        
5/01/2015 3:06:20 PM - Info dbclient(pid=2656) Standard Edition (64-bit) on Windows NT 6.3 <X64> (Build 9600: ) (Hypervisor)
5/01/2015 3:06:20 PM - Info dbclient(pid=2656) Batch = C:\Program Files\Veritas\NetBackup\DbExt\MsSql\default_all_full.bch, Op# = 2     
5/01/2015 3:06:20 PM - Info dbclient(pid=2656) INF - Using backup image mycompanysql.MSSQL7.mycompany.db.model.~.7.001of001.20150105150618..C      
5/01/2015 3:06:20 PM - Info dbclient(pid=2656) INF - backup database "model" to VIRTUAL_DEVICE='VNBU0-2656-6440-1420434379' with  stats = 10, blocksize = 65536, maxtransfersize = 4194304, buffercount = 2
5/01/2015 3:06:20 PM - Info dbclient(pid=2656) INF - Number of stripes: 1, Number of buffers per stripe 2.
5/01/2015 3:06:20 PM - Info dbclient(pid=2656) INF - Created VDI object for SQL Server instance <mycompanysql>. Connection timeout is <300> seconds.

1 Solution

Accepted Solutions
Accepted Solution!

Important to check

Important to check Compatibility Lists.

See NetBackup 7 Application/Database Agent (CL): http://www.symantec.com/docs/TECH126904

SQL Server 2012 on W2012 is supported as from 7.5.0.6
SQL Server 2012 on W2012 R2 is only supported as from 7.6.0.2

View solution in original post

5 Replies

Look at this:

Look at this: http://www.symantec.com/connect/forums/backup-issues-ms-sql you may have a similar issue. We would need the dbclient log to verify. You may not have  schedule defined or perhaps you cloned another policy to create the one you are using. While copying (cloning) a policy is supported in my experience when you do copy it introduces a random failure issue in other words 9 out of 10 time it is OK but you spend so much time running down the issue with #10 that it would have been better to just build from scratch anyway.

Accepted Solution!

Important to check

Important to check Compatibility Lists.

See NetBackup 7 Application/Database Agent (CL): http://www.symantec.com/docs/TECH126904

SQL Server 2012 on W2012 is supported as from 7.5.0.6
SQL Server 2012 on W2012 R2 is only supported as from 7.6.0.2

View solution in original post

HMm I did create it from

HMm I did create it from scratch.. Just in case. It's probably the compatibility issue.  I did not even think of it because all my other master servers are already 7.6.02 except this one.

I will upgrade my master and see how it goes.

 

Thanks

Remember to update client

Remember to update client well after Master server upgrade.

HMMM. I tried that and it

HMMM. I tried that and it didnt work. My Master, media and clients are now all 7.6.0.3 and i still get the same error.