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SQL Backup running too long and failing with error 2

Hannible
Level 4

Hello All,

We have Master Server on Windows 8 R2 Version (7.5.0.7)

and client is on Windows 8 Version (7.5.0.7)

here We are facing 2 issues. 

1. As I click on Netbackup Ms SQL Client it takes 15-20 minets to reflect.

2. As I configure Backup and fire from Jawa console the Job keeps running for 30 min approx and then fails with error 2

can any one suggest Whats Wrong here..?

what Details I need to share from my end..?

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Firstly - NBU does not support any version of SQL on Windows 8. 
See NetBackup 7 Application/Database Agent (CL):    http://www.symantec.com/docs/TECH126904 
Have you checked if Microsoft supports SQL on Windows 8?

Secondly - 2 things are needed for database agent backups:
1) Forward and reverse hostname lookup between Sql client and master. Use TECH50198 to check and verify (link above).
2) Connectivity on port 1556 between master and client in both directions. Check that port is open and that Windows firewall is disabled on master and and client.

View solution in original post

4 REPLIES 4

Raajendirakkuma
Level 2
Employee
Please check this article: http://www.symantec.com/business/support/index?page=content&id=TECH165866 If that is the cause then please follow the solution

Hannible
Level 4

Thanks Jay,

but that is noty the case here I checked the dbclient logs and found below error..

 

08:32:25.299 [6320.8080] <8> vnet_connect_to_service: [vnet_connect.c:215] connect_to_service() failed 18 0x12
08:32:25.299 [6320.8080] <2> bprd_connect: vnet_connect_to_service(WDCBKUPMSTR) failed: 18
08:32:25.299 [6320.8080] <2> bprd_get_features: bprd_connect(WDCBKUPMSTR) failed, cannot connect on socket (25)
08:32:25.299 [6320.8080] <16> bsa_checkFeatureId: unable to check if feature <33> is licensed
08:32:25.299 [6320.8080] <16> bsa_checkFeatureId: Server exit status = 25: cannot connect on socket
08:32:25.299 [6320.8080] <16> VxBSAInit: ERR - The license for the requested feature is not available.

Raajendirakkuma
Level 2
Employee
As per the 08:32:25.299 [6320.8080] <2> bprd_get_features: bprd_connect(WDCBKUPMSTR) failed, cannot connect on socket (25)08:32:25.299 [6320.8080] <16> bsa_checkFeatureId: unable to check if feature <33> is licensed 08:32:25.299 [6320.8080] <16> bsa_checkFeatureId: Server exit status = 25: cannot connect on socket 08:32:25.299 [6320.8080] <16> VxBSAInit: ERR - The license for the requested feature is not available. Issue:Hostname Resolution Problems Check the below article: http://www.symantec.com/business/support/index?page=content&id=TECH50198

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Firstly - NBU does not support any version of SQL on Windows 8. 
See NetBackup 7 Application/Database Agent (CL):    http://www.symantec.com/docs/TECH126904 
Have you checked if Microsoft supports SQL on Windows 8?

Secondly - 2 things are needed for database agent backups:
1) Forward and reverse hostname lookup between Sql client and master. Use TECH50198 to check and verify (link above).
2) Connectivity on port 1556 between master and client in both directions. Check that port is open and that Windows firewall is disabled on master and and client.