SYSTEM STATE BACKUP FAILURE

[rookie11]

client OS win 2008 NBU verison 7.1.0.2

system state backup failure

GUI logs:

05/01/2013 01:00:17 - Info nbjm (pid=29552) starting backup job (jobid=2464324) for client CLIENT.ATT, policy POLICYNAME, schedule INCR

05/01/2013 01:00:18 - Info bpbrm (pid=22379) CLIENT.ATT is the host to backup data from

05/01/2013 01:00:18 - Info bpbrm (pid=22379) reading file list from client

05/01/2013 01:00:18 - estimated 0 kbytes needed

05/01/2013 01:00:18 - Info nbjm (pid=29552) started backup job for client CLIENT.ATT, policy POLICYNAME, schedule INCR on storage unit DDSTU

05/01/2013 01:00:18 - started process bpbrm (pid=22379)

05/01/2013 01:00:19 - connecting

05/01/2013 01:00:20 - Info bpbrm (pid=22379) starting bpbkar on client

05/01/2013 01:00:20 - Info bpbkar (pid=48084) Backup started

05/01/2013 01:00:20 - Info bpbrm (pid=22379) bptm pid: 22393

05/01/2013 01:00:20 - Info bptm (pid=22393) start

05/01/2013 01:00:20 - connected; connect time: 0:00:00

05/01/2013 01:00:21 - Info bptm (pid=22393) using 262144 data buffer size

05/01/2013 01:00:21 - Info bptm (pid=22393) setting receive network buffer to 262144 bytes

05/01/2013 01:00:21 - Info bptm (pid=22393) using 256 data buffers

05/01/2013 01:00:22 - Info bptm (pid=22393) start backup

05/01/2013 01:00:22 - Info bptm (pid=22393) backup child process is pid 22396

05/01/2013 01:00:22 - begin writing

05/01/2013 01:04:59 - Warning bpbrm (pid=22379) from client CLIENT.ATT: WRN - can't open file: System State:\System Files\System Files (WIN32 -536805667: Unknown error)

05/01/2013 01:04:59 - Error bpbrm (pid=22379) from client CLIENT.ATT: ERR - Error encountered while attempting to get additional files for System State:\

05/01/2013 01:12:55 - Info bpbrm (pid=22379) from client CLIENT.ATT: TRV - object not found for file system backup: EFI System Partition:

05/01/2013 01:12:55 - Info bptm (pid=22393) waited for full buffer 8780 times, delayed 42036 times

05/01/2013 01:12:56 - Info bptm (pid=22393) EXITING with status 0 <----------

05/01/2013 01:12:56 - Info bpbrm (pid=22379) validating image for client CLIENT.ATT

05/01/2013 01:12:56 - Info bpbkar (pid=48084) done. status: 1: the requested operation was partially successful

05/01/2013 01:12:56 - end writing; write time: 0:12:34

the requested operation was partially successful  (1)

[sksujeet]

TRV - object not found for file system backup: EFI System Partition:

Do you have the EFI boot partition?

What is the status of vssadmin list writers and vssadmin list providers? Make sure the writers are stable and without error. Also are you able to backup up this via the windows itself?

Please check this TN, though the master and client is different but you are hitting the same error message.

http://www.symantec.com/docs/TECH197939
 

[Dyneshia]

If the workaround does not work,  you may need to open a ticket with support to request the eeb.

From your logs :

1:00:51.848 AM: [48084.30308] <2> ov_log::V_GlobalLog: ERR - bedsEFIInit():DLE_FindByName() for 'EFI>System>Partition' Failed! (0xE00084AF:The directory or file was not found, or could not be accessed.
1:00:51.848 AM: [48084.30308] <2> ov_log::V_GlobalLog: ERR - bedsEFIInit():DLE_FindByName() for 'EFI>System>Partition' Failed! (0xE00084AF:The directory or file was not found, or could not be accessed.
1:00:51.848 AM: [48084.30308] <2> ov_log::V_GlobalLog: ERR - unable to initialize the required BEDS interface
1:00:51.848 AM: [48084.30308] <4> dos_backup::V_VerifyFileList: INF - unable to determine UBS type for:EFI System Partition:
1:00:51.848 AM: [48084.30308] <4> dos_backup::V_VerifyFileList: INF - UBS Local Type for 'EFI System Partition:\' --> 00000000
1:01:03.766 AM: [48084.30308] <4> VssSnapshot::V_VssSetMetadata(): INF - Unable to locate DFSR metadata
1:01:04.796 AM: [48084.30308] <4> dos_backup::V_InitializeShadowCopy: INF - ============================================
1:01:04.796 AM: [48084.30308] <4> dos_backup::V_InitializeShadowCopy: INF - ShadowCopy PrePost: Begin
1:01:33.796 AM: [48084.30308] <4> dos_backup::tfs_findfirst: INF - unable to find first file: 'Shadow Copy Components:\System Service\Background Intelligent Transfer Service\'
1:01:33.796 AM: [48084.30308] <4> VssSnapshot::V_VssVolumeSnapshot(): INF - Drive 'C:' added to VSS Volume Set
1:01:38.305 AM: [48084.30308] <4> VssSnapshot::V_VssVolumeSnapshot(): INF - VSS Volume Set snapped
1:01:38.305 AM: [48084.30308] <4> VssSnapshot::V_VssVolumeSnapshot(): INF - About to commence post-snap unbounded association checks
1:01:38.305 AM: [48084.30308] <4> dos_backup::V_InitializeShadowCopy: INF - ShadowCopy PrePost: End

:03:34.696 AM: [48084.30308] <4> dos_backup::tfs_findfirst: INF - unable to find first file: 'Shadow Copy Components:\System Service\Background Intelligent Transfer Service\'
1:04:59.124 AM: [48084.30308] <2> ov_log::V_GlobalLogEx: ERR - beds_ss_access::V_OpenForRead(): FS_OpenObj() Failed! (0xE000FEDD:A failure occurred accessing the object list.
1:04:59.124 AM: [48084.30308] <2> tar_base::V_vTarMsgW: WRN - can't open file: System State:\System Files\System Files (WIN32 -536805667: Unknown error)
1:04:59.124 AM: [48084.30308] <2> tar_base::V_vTarMsgW: ERR - Error encountered while attempting to get additional files for System State:\
1:10:22.902 AM: [48084.30308] <4> dos_backup::tfs_scanstart: INF - Backup Special Objects request AFTER System State:
1:10:40.545 AM: [48084.30308] <4> dos_backup::tfs_getinfo: INF - current object (System State:) is a parent of previous (object (System State:\COM+ Class Registration Database\COM+ REGDB)
1:12:55.906 AM: [48084.30308] <2> ov_log::V_GlobalLog: ERR - bedsEFIInit():DLE_FindByName() for 'EFI>System>Partition' Failed! (0xE00084AF:The directory or file was not found, or could not be accessed.
1:12:55.906 AM: [48084.30308] <2> ov_log::V_GlobalLog: ERR - bedsEFIInit():DLE_FindByName() for 'EFI>System>Partition' Failed! (0xE00084AF:The directory or file was not found, or could not be accessed.
1:12:55.906 AM: [48084.30308] <2> ov_log::V_GlobalLog: ERR - unable to initialize the required BEDS interface
1:12:55.906 AM: [48084.30308] <2> tar_base::V_vTarMsgW: TRV - object not found for file system backup: EFI System Partition:

This was an old 7.1 bug.  Your best bet would be to patch to 7.1.0.4 and each patchset is cumulative and contains a ton of fixes from the previous patchset.

http://www.symantec.com/docs/TECH181132

[rookie11]

C:\>vssadmin list providers

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool

(C) Copyright 2001-2005 Microsoft Corp.

Provider name: 'Microsoft Software Shadow Copy provider 1.0'

   Provider type: System

   Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}

   Version: 1.0.0.7

C:\>vssadmin list writers

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool

(C) Copyright 2001-2005 Microsoft Corp.

Writer name: 'Task Scheduler Writer'

   Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}

   Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}

   State: [1] Stable

   Last error: No error

Writer name: 'VSS Metadata Store Writer'

   Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}

   Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}

   State: [1] Stable

   Last error: No error

Writer name: 'Performance Counters Writer'

   Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}

   Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}

   State: [1] Stable

   Last error: No error

Writer name: 'System Writer'

   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}

   Writer Instance Id: {d5aba48b-1ea6-44e8-b727-cdf2e9b934a1}

   State: [1] Stable

   Last error: No error

Writer name: 'Shadow Copy Optimization Writer'

   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}

   Writer Instance Id: {d7ccd1b7-f07d-4582-b52a-aab54af9b7ba}

   State: [1] Stable

   Last error: No error

Writer name: 'ASR Writer'

   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}

   Writer Instance Id: {ab2c147e-9798-4390-ba08-b4a9033c45b9}

   State: [1] Stable

   Last error: No error

Writer name: 'Registry Writer'

   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}

   Writer Instance Id: {fc8b1dfd-2a86-4b75-a94f-45d5186c499f}

   State: [1] Stable

   Last error: No error

Writer name: 'WMI Writer'

   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}

   Writer Instance Id: {2c9ade4d-7df2-4bb0-ab63-057d8c2d0432}

   State: [5] Waiting for completion

   Last error: No error

Writer name: 'COM+ REGDB Writer'

   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}

   Writer Instance Id: {58bd8bbc-b77f-4ef0-ab71-004d0731ac78}

   State: [1] Stable

   Last error: No error

Writer name: 'BITS Writer'

   Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}

   Writer Instance Id: {29af19ff-4508-4f36-b1cf-8b362f991b54}

   State: [1] Stable

   Last error: No error

system state backup done successfully by windows backup utility

[asrinivasan]

Hi Refer to the  Tech note below

http://www.symantec.com/business/support/index?page=content&id=TECH150097&profileURL=https%3A%2F%2Fs...

[sksujeet]

fair enough, i have seen it on windows 2008 sometimes it having this issue backing up the reserved partition of 100 mb that doesn't have the drive letter assigned. Can you please assign the drive letter to that reserved partition and try a backup.

If that doesn't resolve the issue try below steps:

1> Upgrade the version of client as this one had lot of issues. I would prefer upgrading everything in your enviornment to 7.5.0.4

2> If that is not the thing you wana do then please look at these TN and try the steps as mentioned.

http://www.symantec.com/docs/TECH168824
http://www.symantec.com/docs/TECH144975
 

[Dyneshia]

Hello rookie11 , were you able to patch up the enviorment and review the reccomnded tech notes ? Are you still having an issue ?

[Twinkle_Sapra]

We are also facing the same issue. Upgraded to 7.1.0.4 , still no luck.

[Dyneshia]

Are you still getting :

1:01:38.305 AM: [48084.30308] <4> VssSnapshot::V_VssVolumeSnapshot(): INF - About to commence post-snap unbounded association checks
1:01:38.305 AM: [48084.30308] <4> dos_backup::V_InitializeShadowCopy: INF - ShadowCopy PrePost: End :03:34.696 AM: [48084.30308] <4> dos_backup::tfs_findfirst: INF - unable to find first file: 'Shadow Copy Components:\System Service\Background Intelligent Transfer Service\'
1:04:59.124 AM: [48084.30308] <2> ov_log::V_GlobalLogEx: ERR - beds_ss_access::V_OpenForRead(): FS_OpenObj() Failed! (0xE000FEDD:A failure occurred accessing the object list.
1:04:59.124 AM: [48084.30308] <2> tar_base::V_vTarMsgW: WRN - can't open file: System State:\System Files\System Files (WIN32 -536805667: Unknown error)
1:04:59.124 AM: [48084.30308] <2> tar_base::V_vTarMsgW: ERR - Error encountered while attempting to get additional files for System State:\
1:10:22.902 AM: [48084.30308] <4> dos_backup::tfs_scanstart: INF - Backup Special Objects request AFTER System State:
1:10:40.545 AM: [48084.30308] <4> dos_backup::tfs_getinfo: INF - current object (System State:) is a parent of previous (object (System State:\COM+ Class Registration Database\COM+ REGDB)
1:12:55.906 AM: [48084.30308] <2> ov_log::V_GlobalLog: ERR - bedsEFIInit():DLE_FindByName() for 'EFI>System>Partition' Failed! (0xE00084AF:The directory or file was not found, or could not be accessed.
1:12:55.906 AM: [48084.30308] <2> ov_log::V_GlobalLog: ERR - bedsEFIInit():DLE_FindByName() for 'EFI>System>Partition' Failed! (0xE00084AF:The directory or file was not found, or could not be accessed.
1:12:55.906 AM: [48084.30308] <2> ov_log::V_GlobalLog: ERR - unable to initialize the required BEDS interface

[Twinkle_Sapra]

We are still getting the isssue even after upgrade to 7.1.0.4. Working with Symantec but no luck :(

[sksujeet]

HI Twinkle,

Are you posting on behalf of rookie11, as we are not getting any update on this thread from rookie11? If you are a different user then please post in a new thread with your exact error message and issue.

[mikent · Accepted solution]

@rookie11, Is it a Cluster node? if so, you need to define drive letter only in backup selections instead of ALL_LOCAL_DRIVES becasue there VSS provider is not 'Cluster aware' and System State is getting mapping device information for File system that are not currently mounted on the acrtive/passive node from the Cluster. There is a w2koptions command that allow to you to ingone drive letter but it is tricky and recommanded because in case of failover you can be in trouble. If it is not a Cluster node, then you should provide more information about your client. ./nathan