Sap onl backups are failling with status 6

[madhuri]

Hi team,

can any one help me .

One of my sap onl poicy failling with status 6

Below are log files can any suggest me how to trouble shoot this issue

02:35:33.332 [7783] <2> logparams: -sb -rdbms sap -S XXXX -to 300 -c Policy name -s Policy name -clntClient name -FULL -kl 14 -b clntClient name _1410419546 -jobid 1144690
02:35:33.358 [7783] <4> bphdb: INF - setenv SAP_POLICY=name
02:35:33.358 [7783] <4> bphdb: INF - setenv SAP_SNC_SCHED=
02:35:33.358 [7783] <4> bphdb: INF - setenv SAP_SERVER=yyyy    
02:35:33.358 [7783] <4> bphdb: INF - setenv SAP_CLIENT=
02:35:33.359 [7783] <4> bphdb: INF - setenv SAP_FULL=1
02:35:33.359 [7783] <4> bphdb: INF - setenv SAP_INCR=0
02:35:33.359 [7783] <4> bphdb: INF - setenv SAP_CINC=0
02:35:33.359 [7783] <4> bphdb: INF - setenv SAP_USER_INITIATED=0
02:35:33.359 [7783] <4> bphdb: INF - setenv SAP_SCHEDULED=1
02:35:33.359 [7783] <4> bphdb: INF - BACKUP START
02:35:33.575 [7783] <4> bphdb: INF - CONTINUE BACKUP message received.
02:35:33.575 [7783] <4> bphdb: INF - Processing /usr/openv/netbackup/ext/db_ext/sap/scripts/
02:35:33.576 [7783] <4> bphdb: INF - bphdb still working.
02:35:33.576 [7783] <4> bphdb: INF - Keepalives will be sent every 150 seconds.
02:35:33.576 [7783] <4> bphdb: INF - Waiting for the child status.
02:35:33.577 [7784] <4> bphdb: INF - Child executing /usr/openv/netbackup/ext/db_ext/sap/scripts/
02:35:41.758 [7783] <16> bphdb: ERR - Script exited with status = 3 <valid archive image produced, but no files deleted due to non-fatal problems>
02:35:41.759 [7783] <16> bphdb: ERR - bphdb exit status = 6: the backup failed to back up the requested files

02:35:41.759 [7783] <4> bphdb: INF - EXIT STATUS 6: the backup failed to back up the requested files

[SymTerry]

Hello,

 Please reply with the SAP backup logs. Also what version of NetBackup are you running?

[INT_RND]

Terry is right,

   You will need information from the client about the script execution. If the problem is not obvious from the logs you could manually run the script and watch the results live in your terminal.

[Will_Restore]

Check the backint log on the client.   Here is one possible problem:

http://www.symantec.com/business/support/index?page=content&id=TECH182619

[Michael_G_Ander]

The bphdb & dbclient logs might also contain some information about what problem is

On Unix it can be a permission issue as the netbackup folders is generate by root and SAP backup usually runs as the sap user

As always it is a good idea to run the script directly in a prompt to get error messages that might not catched by the logs