Second phase of import failed for backup exec tape

[Kushaal]

Hi need solution please

Second phase of import for backup exec tape failed in netbackup 7.5 Environment

Below are logs from Activity monitor window for phase 2 import

Error Obtained during 2^nd phase of import from activity monitor window.

2/21/2013 9:34:08 PM - begin Import

2/21/2013 9:34:20 PM - requesting resource BE0000

2/21/2013 9:34:21 PM - granted resource BE0000

2/21/2013 9:34:21 PM - granted resource Drive016

2/21/2013 9:36:09 PM - Info bpbrm(pid=4844) chcitmsbkp02.lntcorp.lntuniverse.com is the host to restore to     

2/21/2013 9:36:09 PM - Info bpbrm(pid=4844) reading file list from client       

2/21/2013 9:36:09 PM - Info bpbrm(pid=4844) starting mtfrd on client        

2/21/2013 9:36:14 PM - Info mtfrd(pid=3564) Restore started          

2/21/2013 9:36:15 PM - Info bptm(pid=1068) start           

2/21/2013 9:36:15 PM - started process bptm (1068)

2/21/2013 9:36:15 PM - Info bpdm(pid=1068) reading backup image         

2/21/2013 9:36:16 PM - Info bptm(pid=1068) using 30 data buffers        

2/21/2013 9:36:16 PM - Info bptm(pid=1068) spawning a child process        

2/21/2013 9:36:16 PM - Info bptm(pid=1068) child pid: 4092         

2/21/2013 9:36:16 PM - Info bptm(pid=4092) start           

2/21/2013 9:36:16 PM - started process bptm (4092)

2/21/2013 9:36:17 PM - Info bptm(pid=1068) Waiting for mount of media id BE0000 (copy 1) on server chcitmsbkp02.

2/21/2013 9:36:17 PM - started process bptm (1068)

2/21/2013 9:36:17 PM - mounting BE0000

2/21/2013 9:36:18 PM - Info bptm(pid=1068) INF - Waiting for mount of media id BE0000 on server chcitmsbkp02 for reading.

2/21/2013 9:37:19 PM - mounted; mount time: 00:01:02

2/21/2013 9:37:19 PM - Info bptm(pid=1068) BE0000           

2/21/2013 9:37:20 PM - Info bptm(pid=1068) INF - Waiting for positioning of media id BE0000 on server chcitmsbkp02 for reading.

2/21/2013 9:37:20 PM - positioning BE0000 to file 1

2/21/2013 9:37:20 PM - positioned BE0000; position time: 00:00:00

2/21/2013 9:37:21 PM - begin reading

2/22/2013 1:16:23 AM - Error bpimport(pid=13180) Import of policy dr_dms, schedule win_full (pwrdms.lntpower.lntuniverse.com_1360762291) failed, operation requested by an invalid server.

2/22/2013 1:16:25 AM - Error bpimport(pid=13180) Status = no images were successfully processed.     

2/22/2013 1:16:30 AM - end Import; elapsed time: 03:42:22

2/22/2013 1:18:15 AM - Error bpbrm(pid=4844) db_FLISTsend failed: operation requested by an invalid server (37)   

no images were successfully processed(191)

I have attached the catalog results tab output in the attachment column

[Mark_Solutions]

Could we see the phase 1 import details and log too please

[Kushaal]

below provided is phase one import output.

2/21/2013 7:07:52 PM - begin Import
2/21/2013 7:07:56 PM - requesting resource BE0000
2/21/2013 7:07:57 PM - granted resource BE0000
2/21/2013 7:07:57 PM - granted resource Drive015
2/21/2013 7:09:51 PM - Info bptm(pid=1840) start           
2/21/2013 7:09:51 PM - started process bptm (1840)
2/21/2013 7:09:53 PM - Info bptm(pid=1840) Waiting for mount of media id BE0000 (copy 1) on server chcitmsbkp02.
2/21/2013 7:09:53 PM - started process bptm (1840)
2/21/2013 7:09:53 PM - mounting BE0000
2/21/2013 7:09:54 PM - Info bptm(pid=1840) INF - Waiting for mount of media id BE0000 on server chcitmsbkp02 for reading.
2/21/2013 7:10:25 PM - end Import; elapsed time: 00:02:33
2/21/2013 7:10:45 PM - mounted; mount time: 00:00:52
2/21/2013 7:12:20 PM - Info bptm(pid=1840) EXITING with status 0 <----------       
the requested operation was successfully completed(0)

thank u mark for ur fast reply

[Mark_Solutions]

Are you running this from a Remote Admin Console or from the Master server?

If from a Remote Admin console try it from the Master or better still go onto the Master Server and just run bpimport without any swicthes

[Kushaal]

Hi mark ,

i initiated the import from the media server by taking the master server admin console from media server  by going to File-- change server option

as master server is i controlled by backup team in our other center.

I am sitting at Disaster recovery data centre and have access to only media server of this environment.

As suggested by you i am planning to ask our backup team run bpimport command from master server.

As first phase of import is successsfull.

can i ask our team to run this command on master server ?

bpimport -drfile -id BE0000 -server chcitmsbkp02

where 

BE0000 -- Is media ID

chcitmsbkp02- Is hostname of media sever which as tape library connected to it and tape BE000 is in this library.

IS this command sufficient with this option ? I have never used this command before.

[Mark_Solutions]

If you have only done one phase 1 import then if they just run bpimport without any switches at all it will initiate a phase 2 import for any valid phase 1 imports

Not sure why you would want the -drfile option unless i am missing something here

[Kushaal]

done with running command bpimport  from master server but still import failed.

[RamNagalla]

hi,

what is the version of backup exec that used to take backup into tape BE0000?

by any chance if that is backup exec 12.5, netbackup can not import that tape.

see the below tech note.

http://www.symantec.com/business/support/index?page=content&id=TECH125836

if the backup exec is older than 12.5.

please see if you are able to see the images of phase 1 with below command and see what you are able to find

bpimport -PM -s 11/01/2010 -e 11/10/2010

you would need to modifiy start and end times according to your backup times 

[Vickie · Accepted solution]

Hi Kushal,

Below error shows that netbackup is not able to find the server "as valid server" from where import has been initiated.

" 2/22/2013 1:18:15 AM - Error bpbrm(pid=4844) db_FLISTsend failed: operation requested by an invalid server (37) "

You can refer below tech note as well, if it can help you to troubleshoot error - 37

http://www.symantec.com/business/support/index?page=content&id=TECH46050

Do the images from Phase 1 is visible in master server GUI console at the time of running phase 2. By running import using command may not show list of images,

I would suggest you to initiate import from scratch by master server GUI console. Below tech note can be refer for step by step process of import.

http://www.symantec.com/business/support/index?page=content&id=TECH43584

[Kushaal]

hi thanks for your support

hi nagalla

Backup exec version used for backup exec is 2010 r3. Can this backup exec version backed up tape  be restored on netbackup 7.5. ?

I am not aware wheather Backup exec 2010 r3 fall in the range between backup exec 7 to 12 or not.

hi netbackup user,

I believe ur suggestion is right. coming monday once i reach the office i will try ur suggestion and will get back to you here .

Again thank you every one for your support.Will get back to you.

And can any please confirm me whether Backup exec 2010 r3 backup can be restored in netbackup 7.5

does Backup exec 2010 r3 falls in range  7 to 12.?

[RamNagalla]

yes, its do falls in the range 7 to 12.

you sould be able to import the images with Netabckup.

check this commnad if you are able to find the images from Phase 1 Import.

bpimport -PM -s 11/01/2010 -e 11/10/2010

[Mark_Solutions]

Just re-read everything here and spotted this:

"I  initiated the import from the media server by taking the master server admin console from media server  by going to File-- change server option"

I think this is where it went wrong.

You need to leave the Master as the Master in the Admin Console, go to the catalog section and try starting the import again

You may not be able to do now and either have to wait a few days or clear down the temp information from the catalog section manually

My advise is to start again but keep the Admin Console pointing to the Master

[RLeon]

does Backup exec 2010 r3 falls in range  7 to 12.?

Backup Exec 2010 is version 13. (Screenshot)

Backup Exec 2012 is version 14.

Statement of support for the importing of Backup Exec images in NetBackup 7.x using the Backup Exec Tape Reader
http://www.symantec.com/business/support/index?page=content&id=TECH125836

NetBackup 7.x supports images from Backup Exec 7 through 12

This will not work unfortunately.

[Kushaal]

hi friends 2nd phase of import went successfully.... One of our company backup admin resolved the issue

I confirmed its backup exec 2010 r3 only ..

Import used to fail with status code 191.. 

Note : data is on only tape.

I dont know the answer of how he resolved it :(

thanks for your support again

can any one has idea how restore would have successfull

[Kushaal]

Can any one provide idea about how 2nd phase import would have got successfull*

note:data is on only one tape

i have corrected mistakes in  my above sentences in previous post.

[CRZ]

Maybe they used Backup Exec?

[Kushaal]

Hi CRZ,

no the import was done on netbackup 7.5 environment only.Reason why second phase import failed .. because media server lost connection with master for every 2 to 3 hours.

 troubleshooting done was run-->regedit

In client name fileenter hostname of media server

In server file enter name of master at the top for eg

master

media

and  run below command on command line

Bpdown  -f -v

after 10 min run below command

bpup -f -v

aand restarted the import.It went fine.

I am sure its tape came from environment backup exec 2010 which is of vesion 13