08-20-2008 08:51 AM
Hello all,
Two of the servers we backup are often fail with error 71 on Shadow Copy Components backup.
Master OS : Solaris 10
Master NetBackup : 6.0MP4
Client OS : Windows 2003 x64 SP2
Client NetBackup : 6.0MP2 x64
Microsoft Shadow Copy Components Service : not started but manual start selected
I've found the following error in bpbkar log on client :
ov_log::V_GlobalLog: INF - BEDS_Init() Enter InitFlags:0x0
ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: C:
ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: D:
ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: E:
ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Microsoft Terminal Services
ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Microsoft Windows Network
ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Web Client Network
ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Shadow?Copy?Components
ov_log::V_GlobalLog: ERR - BEDS_AttachToDLE():FS_AttachToDLE() DeviceName:'Shadow?Copy?Components' BackupReason:0x1 Failed! (0xE000FEC9)
dos_backup::V_VerifyFileList: INF - unable to determine UBS type for:Shadow Copy Components:
ov_log::V_GlobalLog: ERR - BEDS_AttachToDLE():FS_AttachToDLE() DeviceName:'Shadow?Copy?Components' BackupReason:0x800 Failed! (0xE000FEC9)
backup_create: INF - NetBackup Temp Directory: 'C:\Program Files\VERITAS\\NetBackup\Temp'
ov_log::V_GlobalLog: ERR - BEDS_AttachToDLE():FS_AttachToDLE() DeviceName:'Shadow?Copy?Components' BackupReason:0x2 Failed! (0xE000FEC2)
tar_base::V_vTarMsgW: TRV - object not found for file system backup: Shadow Copy Components:
tar_base::backup_finish: TAR - backup: 0 files
tar_base::backup_finish: TAR - backup: file data: 0 bytes
tar_base::backup_finish: TAR - backup: image data: 1024 bytes
tar_base::backup_finish: TAR - backup: elapsed time: 1 secs 1024 bps
tar_base::V_KeepaliveThread: INF - Keepalive Thread Terminating. Mutex:WAIT_OBJECT_0
tar_base::V_StopKeepaliveThread: INF - The Keepalive Thread has Exited. Wait Reason:WAIT_OBJECT_0
tar_base::V_vTarMsgW: INF - EXIT STATUS 71: none of the files in the file list exist
I've search on internet and on this forum but I've found nothing that could help me...
Any idea?
Thanks a lot.
Thomas G.
08-20-2008 11:30 AM
08-20-2008 11:31 AM
08-21-2008 02:02 AM
Hello Omar, thanks for your replies.
There isn't any include list on client, in registry, I can see some usual excludes :
C:\Program Files\VERITAS\NetBackup\bin\*.lock
C:\Program Files\VERITAS\NetBackup\bin\bprd.d\*.lock
C:\Program Files\VERITAS\NetBackup\bin\bpsched.d\*.lock
C:\Program Files\VERITAS\Volmgr\misc\*
On the master server, there is an exclude_list :
/tmp
/var/tmp
/var/adm/crash
/var/run
/var/spool/sockets
lost+found
/proc
/etc/mnttab
/opt/openv/netbackup/logs
/opt/openv2/db
logs
For the path, I have compared with another server for which backups are successfully done and the config is similar.
In registry,
(LOCAL MACHINE\SOFTWARE\VERITAS\NetBackup\CurrentVersion\Paths)
the following strings are set to these values :
_ps : \\
_tmp_fs : $BP_DIR${_ps}temp
Thanks for you help,
Thomas G.
08-21-2008 06:13 AM
Please check this out
http://support.microsoft.com/kb/940032/en-us
I have also encountered this error them NetBackup Client that is installed on server is wrong in terms of processor architecture i.e. 64bit or 32bit.
08-21-2008 06:46 AM
Hello Anton, thanks for you reply.
I've tried the microsoft solution :
• cd /d %windir%\system32
• Net stop vss
• Net stop swprv
• regsvr32 ole32.dll
• regsvr32 oleaut32.dll
• regsvr32 vss_ps.dll
• vssvc /register
• regsvr32 /i swprv.dll
• regsvr32 /i eventcls.dll (has generated an error : DllInstall in eventcls./dll failed. Return code was: 0x8000ffff)
• regsvr32 es.dll
• regsvr32 stdprov.dll
• regsvr32 vssui.dll
• regsvr32 msxml.dll (has generated an error : the specified module could not be found)
• regsvr32 msxml3.dll
• regsvr32 msxml4.dll (has generated an error : the specified module could not be found)
However, I've tried to backup Shadow copy, it failed with same error code (71).
I've unregistred swprv.dll.
Thanks,
Thomas G.
08-25-2008 07:08 AM
Hello all,
any idea? Still have the problem...
Many thanks,
Thomas G.
02-09-2010 01:59 AM
02-11-2010 07:32 AM