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Shadow Copy Components - Error 71

Thomas_Gourdin
Level 3

Hello all,

 

Two of the servers we backup are often fail with error 71 on Shadow Copy Components backup.

 

Master OS : Solaris 10

Master NetBackup : 6.0MP4

Client OS : Windows 2003 x64 SP2

Client NetBackup : 6.0MP2 x64

Microsoft Shadow Copy Components Service : not started but manual start selected

 

I've found the following error in bpbkar log on client :

 

ov_log::V_GlobalLog: INF - BEDS_Init() Enter InitFlags:0x0

ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: C:

ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: D:

ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: E:

ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Microsoft Terminal Services

ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Microsoft Windows Network

ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Web Client Network

ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Shadow?Copy?Components

ov_log::V_GlobalLog: ERR - BEDS_AttachToDLE():FS_AttachToDLE() DeviceName:'Shadow?Copy?Components' BackupReason:0x1 Failed! (0xE000FEC9)

dos_backup::V_VerifyFileList: INF - unable to determine UBS type for:Shadow Copy Components:

ov_log::V_GlobalLog: ERR - BEDS_AttachToDLE():FS_AttachToDLE() DeviceName:'Shadow?Copy?Components' BackupReason:0x800 Failed! (0xE000FEC9)

backup_create: INF - NetBackup Temp Directory: 'C:\Program Files\VERITAS\\NetBackup\Temp'

ov_log::V_GlobalLog: ERR - BEDS_AttachToDLE():FS_AttachToDLE() DeviceName:'Shadow?Copy?Components' BackupReason:0x2 Failed! (0xE000FEC2)

tar_base::V_vTarMsgW: TRV - object not found for file system backup: Shadow Copy Components:

tar_base::backup_finish: TAR - backup: 0 files

tar_base::backup_finish: TAR - backup: file data: 0 bytes

tar_base::backup_finish: TAR - backup: image data: 1024 bytes

tar_base::backup_finish: TAR - backup: elapsed time: 1 secs 1024 bps

tar_base::V_KeepaliveThread: INF - Keepalive Thread Terminating. Mutex:WAIT_OBJECT_0

tar_base::V_StopKeepaliveThread: INF - The Keepalive Thread has Exited. Wait Reason:WAIT_OBJECT_0

tar_base::V_vTarMsgW: INF - EXIT STATUS 71: none of the files in the file list exist

 

I've search on internet and on this forum but I've found nothing that could help me...

 

Any idea?

 

Thanks a lot.

 

Thomas G.

 

 

Message Edited by Thomas_Gourdin on 08-20-2008 08:53 AM
8 REPLIES 8

Omar_Villa
Level 6
Employee
doest the file system or folder listed under your include list exists under your client?  

Omar_Villa
Level 6
Employee
I just saw this in your log: 'C:\Program Files\VERITAS\\NetBackup\Temp' is this the path you have configured? why haves two slashes (\\) check this maybe is just a typo in your entries

Thomas_Gourdin
Level 3

Hello Omar, thanks for your replies.

 

There isn't any include list on client, in registry, I can see some usual excludes :

 

C:\Program Files\VERITAS\NetBackup\bin\*.lock
C:\Program Files\VERITAS\NetBackup\bin\bprd.d\*.lock
C:\Program Files\VERITAS\NetBackup\bin\bpsched.d\*.lock
C:\Program Files\VERITAS\Volmgr\misc\*

 

On the master server, there is an exclude_list :

 

/tmp
/var/tmp
/var/adm/crash
/var/run
/var/spool/sockets
lost+found
/proc
/etc/mnttab
/opt/openv/netbackup/logs
/opt/openv2/db
logs

 

For the path, I have compared with another server for which backups are successfully done and the config is similar.

 

In registry,

(LOCAL MACHINE\SOFTWARE\VERITAS\NetBackup\CurrentVersion\Paths)

the following strings are set to these values :

 

_ps : \\

_tmp_fs : $BP_DIR${_ps}temp

 

Thanks for you help,

 

Thomas G.

Message Edited by Thomas_Gourdin on 08-21-2008 02:47 AM

Anton_Panyushki
Level 6
Certified

Please check this out

http://support.microsoft.com/kb/940032/en-us

 

 

I have also encountered this error them NetBackup Client that is installed on server is wrong in terms of processor architecture i.e. 64bit or 32bit.

Thomas_Gourdin
Level 3

Hello Anton, thanks for you reply.

 

I've tried the microsoft solution :

 

 

cd /d %windir%\system32

Net stop vss

Net stop swprv

regsvr32 ole32.dll

regsvr32 oleaut32.dll

regsvr32 vss_ps.dll

vssvc /register

regsvr32 /i swprv.dll

regsvr32 /i eventcls.dll (has generated an error : DllInstall in eventcls./dll failed. Return code was: 0x8000ffff)

regsvr32 es.dll

regsvr32 stdprov.dll

regsvr32 vssui.dll

regsvr32 msxml.dll (has generated an error : the specified module could not be found)

regsvr32 msxml3.dll

regsvr32 msxml4.dll (has generated an error : the specified module could not be found)

 

However, I've tried to backup Shadow copy, it failed with same error code (71).

 

I've unregistred swprv.dll.

 

Thanks,

 

Thomas G.

Thomas_Gourdin
Level 3

Hello all,

 

any idea? Still have the problem...

 

Many thanks,

 

Thomas G.

rclegarto
Level 4
Certified
ooooppps. didn't see the date. so sorry

nbutech
Level 6
Accredited Certified
Does this article applies in your case.

http://support.microsoft.com/kb/907574



Regards
Girish