Shadow copy Components is failing with error 71 for windows 2003 sp2

[devi2011]

Hi All,

Shadow copy components is failing with error 71

1. vssadmin list writer is working fine.

2. BpBkar logs

15:06:07.201: [11888.11552] <4> tar_backup_cpr::start: INF - checkpoint thread started

15:06:07.326: [11888.11552] <2> tar_backup_tfi::setupFileDirectives: TAR - backup filename = Shadow Copy Components:\

15:06:07.326: [11888.9496] <4> tar_base::keepaliveThread: INF - keepalive thread is active with an interval of 60 seconds

15:06:08.389: [11888.11552] <2> ov_log::V_GlobalLog: ERR - bedsShadowCopyInit():DLE_FindByName() for 'Shadow?Copy?Components' Failed! (0xE00084AF:)

15:06:08.389: [11888.11552] <2> ov_log::V_GlobalLog: ERR - unable to initialize the required BEDS interface

15:06:08.389: [11888.11552] <4> dos_backup::V_VerifyFileList: INF - unable to determine UBS type for:Shadow Copy Components:

15:06:08.389: [11888.11552] <4> dos_backup::V_VerifyFileList: INF - UBS Local Type for 'Shadow Copy Components:\' --> 00000000

15:06:08.389: [11888.11552] <2> ov_log::V_GlobalLog: ERR - bedsShadowCopyInit():DLE_FindByName() for 'Shadow?Copy?Components' Failed! (0xE00084AF:)

15:06:08.389: [11888.11552] <2> ov_log::V_GlobalLog: ERR - unable to initialize the required BEDS interface

15:06:08.389: [11888.11552] <4> backup_create: INF - NetBackup Temp Directory: 'D:\Program Files\Veritas\\NetBackup\Temp'

15:06:08.389: [11888.11552] <2> ov_log::V_GlobalLog: ERR - bedsShadowCopyInit():DLE_FindByName() for 'Shadow?Copy?Components' Failed! (0xE00084AF:)

15:06:08.389: [11888.11552] <2> ov_log::V_GlobalLog: ERR - unable to initialize the required BEDS interface

15:06:08.389: [11888.11552] <2> tar_base::V_vTarMsgW: TRV - object not found for file system backup: Shadow Copy Components:

15:06:08.389: [11888.11552] <2> tar_base::backup_finish: TAR - backup:                     0 files

15:06:08.389: [11888.11552] <2> tar_base::backup_finish: TAR - backup:          file data:          0 bytes

15:06:08.389: [11888.11552] <2> tar_base::backup_finish: TAR - backup:         image data:       1024 bytes

15:06:08.389: [11888.11552] <2> tar_base::backup_finish: TAR - backup:       elapsed time:          1 secs         1024 bps

15:06:08.389: [11888.11552] <4> tar_backup::backup_done_state: INF - number of file directives not found: 1

15:06:08.389: [11888.11552] <4> tar_backup::backup_done_state: INF -     number of file directives found: 0

15:06:08.389: [11888.9496] <4> tar_base::keepaliveThread: INF - keepalive thread terminating (reason: WAIT_OBJECT_0)

15:06:08.389: [11888.11552] <4> tar_base::stopKeepaliveThread: INF - keepalive thread has exited. (reason: WAIT_OBJECT_0)

15:06:08.389: [11888.11552] <2> tar_base::V_vTarMsgW: INF - EXIT STATUS 71: none of the files in the file list exist

15:06:08.389: [11888.11552] <4> tar_backup::backup_done_state: INF - Not waiting for server status

15:06:09.389: [11888.11552] <4> OVStopCmd: INF - EXIT - status = 0

15:06:09.389: [11888.11552] <2> tar_base::V_Close:

15:06:09.389: [11888.11552] <4> dos_backup::tfs_reset: INF - Snapshot deletion start

15:06:09.389: [11888.11552] <2> ov_log::V_GlobalLog: INF - BEDS_Term() Enter InitFlags:0x1

15:06:09.389: [11888.11552] <16> dtcp_read: TCP - failure: recv socket (524) (TCP 10053: Software caused connection abort)

[J_H_Is_gone]

What is your complete Backup Selection on the policy?

[rizwan84tx]

Does the backup suceeds for the client, if you just select any one drive letter or a directory path in backup selection?

[sarsingh]

Please try below:

1)   Before the test backup is run,   Run the following commands to verify that the writers are stable and VSS is working properly
 
- vssadmin list writers > writers.txt
- vssadmin list shadowstorage > storage.txt
- vssadmin list shadows > shadows.txt

 
2). On the client please open the registry and browse to the following directory -- HKLM\SOFTWARE\Veritas\

NetBackup\CurrentVersion\Config
 
- There will be a key named "Debug_Level".  Please adjust this value from to "3".
 
3). Make sure the following directories exist on the client
 
- \veritas\netbackup\logs\bpbkar
- \veritas\netbackup\logs\bpfis
- \veritas\netbackup\logs\beds
 
 
4) Adjust the backup policy to have the following backup directive -- Shadow Copy Components:\
 
5). Run the backup policy.
 
6). Once the backup completes, please gather the following information for me --
 
From the Client:
 
- Run "netbackup\bin\support\nbsu.exe -c -t -nozip".  Once this completes gather the output folder that is created.  It will be located in "netbackup\bin\support\output"
 
- "\veritas\netbackup\logs\bpbkar" logs from the time period of the backup
-"\veritas\netbackup\logs\bpfis" logs from the time period of the backup
-"\veritas\netbackup\logs\beds" logs from the time period of the backup
 
7)   Run the following commands to verify that the writers are stable and VSS is working properly
 
- vssadmin list writers > writers1.txt
- vssadmin list shadowstorage > storage1.txt
- vssadmin list shadows > shadows1.txt
 
8).From the Master:
 
- Expand  the Job Details and copy the text from the Activity Monitor's "Detailed Status" tab from the job.