SharePoint backups

[NathanNieman]

I will start with WHAT A PAIN IN THE BUTT>>!!!!!  Why is this so hard.

Ok I got a backup to work a week ago.  I started the backup it ran, and backup the files.  So I waited and it ran a day later and failed, and since they again has been failing.  I have had this issue from day 1...

Server

2008 RS

Netbackup 7.5.0.6

Sharepoing front end

2008 RS server

Running sharepoint 2010

Backup version on server is 7.5.0.6

Here is what I am getting when trying to back up this server.

11/5/2013 6:54:55 AM - Info nbjm(pid=5152) starting backup job (jobid=49870) for client uns4025-38, policy uns4025-38, schedule Diff  

11/5/2013 6:54:56 AM - estimated 0 Kbytes needed

11/5/2013 6:54:56 AM - Info nbjm(pid=5152) started backup (backupid=uns4025-38_1383652495) job for client uns4025-38, policy uns4025-38, schedule Diff on storage unit uns40-88-hcart3-robot-tld-2

11/5/2013 6:54:56 AM - started process bpbrm (6504)

11/5/2013 6:54:57 AM - Info bpbrm(pid=6504) uns4025-38 is the host to backup data from     

11/5/2013 6:54:57 AM - Info bpbrm(pid=6504) reading file list from client        

11/5/2013 6:54:57 AM - connecting

11/5/2013 6:55:01 AM - Info bpbrm(pid=6504) starting bpbkar32 on client         

11/5/2013 6:55:01 AM - connected; connect time: 00:00:04

11/5/2013 6:55:05 AM - Info bpbkar32(pid=0) Backup started           

11/5/2013 6:55:05 AM - Info bptm(pid=6920) start            

11/5/2013 6:55:05 AM - Info bptm(pid=6920) using 65536 data buffer size        

11/5/2013 6:55:05 AM - Info bptm(pid=6920) setting receive network buffer to 263168 bytes      

11/5/2013 6:55:05 AM - Info bptm(pid=6920) using 64 data buffers         

11/5/2013 6:55:05 AM - Info bptm(pid=6920) start backup           

11/5/2013 6:55:05 AM - Info bptm(pid=6920) backup child process is pid 7236.3588       

11/5/2013 6:55:05 AM - Info bptm(pid=6920) Waiting for mount of media id 1417L3 (copy 1) on server uns40-88. 

11/5/2013 6:55:05 AM - Info bptm(pid=7236) start            

11/5/2013 6:55:05 AM - Error bptm(pid=7236) socket operation failed - 10054 (at child.c.1296)      

11/5/2013 6:55:05 AM - mounting 1417L3

11/5/2013 6:55:06 AM - Error bpbrm(pid=6504) could not send server status message       

11/5/2013 6:55:08 AM - Info bpbkar32(pid=0) done. status: -536836945: invalid error number       

11/5/2013 6:55:08 AM - end writing

invalid error number(-536836945)

If I am on the front end of SharePoint I open backup, Archive, and restore and I can see the Microsoft SharePoint resources to backup.

when I click on restore I can see 2 fulls "26th, and 19th, and one diff which I ran on the 18th"

This should run every day.

What am I missing.  I have 4 other servers I need to get this working on, but heck his is a pain in the butt so far.

any help would be great.

[sri_vani]

Error bptm(pid=7236) socket operation failed - 10054

Please verify this technote:

http://www.symantec.com/business/support/index?page=content&id=TECH144003

[NathanNieman]

I can look into that but it really isn't that much data.  also different server versions.

[Will_Restore]

I have to agree about the pain.  It took us a while to get it rolling because there are many requirements that have to be followed absolutely.  We had group policies that had to adjusted and the next patch cycle broke them and it had to be done all over. 

You likely have seen these technotes.  Go over them again, line by line and ensure everything is in place and nothing has changed.  You cannot deviate, you cannot shortcut, if you miss one item it won't work.

http://www.symantec.com/business/support/index?page=content&id=TECH148598

http://www.symantec.com/business/support/index?page=content&id=TECH146218

[DG-2005]

Thank you for these... will be implementing Sharepoint into our enviornment as well here not too long from now.

[sri_vani]

is the NetBackup Client service login account is configured to a domain account with SharePoint and local admin previlleges?

[NathanNieman]

This is how it is setup on the servers.  I am guessing this might be a issue.

[NathanNieman]

Just changed to this and will give it another go.

[NathanNieman]

Now in the host properties on the backup server it is setup correctly.

[sri_vani]

hope that will fix your issue..plz keep us posted

[Will_Restore]

Yup, number 2 on the Configuration Checklist link posted above

2. The NetBackup Client service should be started by a Domain Account

[NathanNieman]

I swear I did that.  I will go though everything again.  What is strange is it has worked 3 times in 3 different weeks.   I don't get it but hope this fixs the issue.  I will report back in the morning after the job finishes.

[sri_vani]

Hope it ll

[NathanNieman]

Well didn't run

Here is the error

Backup on client uns4025-38 for user root by server uns40-88 failed.

Status = none of the files in the file list exist.

Policy = uns4025-38

Schedule = Diff

File list

---------

Microsoft SharePoint Resources:\

Make no sence files are there backup, archive can see it with no issues.

Strange.  Any other ideas I will check all settings again to make sure they are correct.

[sri_vani]

can you please verify the connectivity on both sides thru vnetd and bpcd..

also please post the complete detail log.

[NathanNieman]

Not sure 100% how to run thoughs looking into it now.  Here is athe BPclient info which I read I should do first to see if vnetd is running?

C:\Program Files\Veritas\NetBackup\bin\admincmd>bpclient -client uns4025-38 -L

Client Name: uns4025-38

 Current Host:

        Hostname: uns4025-38

 Dynamic Address:       no

 Free Browse:   Allow

 List Restore:  Allow Both

 Max Jobs This Client:  Not Specified

 WOFB Enabled:  yes

 WOFB FIM:      VSS

 WOFB Usage:    Individual Drive Snapshot

 WOFB Error Control:    Disable and Continue

 Client Direct: Deduplication on the media server or

                Move data via media server

 Client Direct Restore: Move data via media server

 OST Proxy:     Off

 OST Proxy Server:      Unspecified

Connect options:        2 2 3

 Offline:       No

[NathanNieman]

Here is the BPtestBPCD

C:\Program Files\Veritas\NetBackup\bin\admincmd>bptestbpcd -client uns4025-38

1 1 1

131.40.10.88:61394 -> 131.40.25.38:1556

131.40.10.88:61395 -> 131.40.25.38:1556

131.40.10.88:61396 -> 131.40.25.38:1556

[Will_Restore]

telnet  uns4025-38  13724

[sri_vani]

sorry yours is 7.5 so its nt reqd to verify vnetd and bpcd connection

plz check pbx port

telnet client 1556

[sri_vani]

also please send the bpbrm log and SharePoint Front Web server bpbkar log from client .

It may give us some clue.