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Sharepoint Farm keys not generating?

Spartacus81
Level 6
Partner Accredited

Guys, 

I have followed the following technote, command runs successfully but the keys are not generating.. any idea why?

http://www.symantec.com/business/support/index?page=content&id=TECH203759

with regards to permission its all good; i can see the micorsoft sharepoint resources in the BAR gui. indexes backs up okay but the rest fails.. see below the job logs:

11/07/2014 13:04:16 - Info nbjm(pid=6488) starting backup job (jobid=18845) for client mtsp02.ix.com, policy Sharepoint_Standard, schedule Full  
11/07/2014 13:04:16 - Info nbjm(pid=6488) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=18845, request id:{2601093C-6115-446D-AEF3-D861168A2F58})  
11/07/2014 13:04:16 - requesting resource dcgsrn1-storage1
11/07/2014 13:04:16 - requesting resource dcgmon.NBU_CLIENT.MAXJOBS.mtsp02.ix.com
11/07/2014 13:04:16 - requesting resource dcgmon.NBU_POLICY.MAXJOBS.Sharepoint_Standard
11/07/2014 13:04:16 - granted resource dcgmon.NBU_CLIENT.MAXJOBS.mtsp02.ix.com
11/07/2014 13:04:16 - granted resource dcgmon.NBU_POLICY.MAXJOBS.Sharepoint_Standard
11/07/2014 13:04:16 - granted resource MediaID=@aaaaf;Path=/zmanda/netbackup;MediaServer=dcgsrn1
11/07/2014 13:04:16 - granted resource dcgsrn1-storage1
11/07/2014 13:04:17 - estimated 0 Kbytes needed
11/07/2014 13:04:17 - Info nbjm(pid=6488) started backup (backupid=mtsp02.ix.com_1405080257) job for client mtsp02.ix.com, policy Sharepoint_Standard, schedule Full on storage unit dcgsrn1-storage1
11/07/2014 13:04:18 - started process bpbrm (16110)
11/07/2014 13:04:19 - Info bpbrm(pid=16110) mtsp02.ix.com is the host to backup data from     
11/07/2014 13:04:19 - Info bpbrm(pid=16110) reading file list from client        
11/07/2014 13:04:19 - connecting
11/07/2014 13:04:21 - Info bpbrm(pid=16110) starting bpbkar on client         
11/07/2014 13:04:21 - connected; connect time: 00:00:02
11/07/2014 13:15:17 - Info bpbkar(pid=7376) Backup started           
11/07/2014 13:15:17 - Info bpbrm(pid=16110) bptm pid: 16421          
11/07/2014 13:15:17 - Info bptm(pid=16421) start            
11/07/2014 13:15:17 - Info bptm(pid=16421) using 262144 data buffer size        
11/07/2014 13:15:17 - Info bptm(pid=16421) using 30 data buffers         
11/07/2014 13:15:18 - Info bptm(pid=16421) start backup           
11/07/2014 13:15:18 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\ConfigurationV4-DB (MTDB01/SQLDB/SharePointConfig)
11/07/2014 13:15:18 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\InfoPath Forms Services\Data Connections/Metadata (MTDB01/6ee67f3d-ddc3-4a2c-90db-1722ee7f4797)
11/07/2014 13:15:18 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\InfoPath Forms Services\Exempt User Agents/Metadata (MTDB01/a5f2f1ee-d9d9-4020-afea-8dd5044e69e8)
11/07/2014 13:15:18 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\InfoPath Forms Services\Form Templates/Metadata (MTDB01/28420c4f-fee4-4151-8e3e-2096e1a4b3bc)
11/07/2014 13:15:19 - Info bptm(pid=16421) backup child process is pid 16426       
11/07/2014 13:15:19 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\InfoPath Forms Services\Settings/Metadata (MTDB01/b89b6d2f-0ee5-4e00-9f04-576e5c8e9b55)
11/07/2014 13:15:19 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Microsoft SharePoint Foundation Web Application\SharePoint - 80\Content-DB 1 (MTDB01/SQLDB/WSS_Content_d834b7a0-d0a4-4829-89e2-8f2c69ffb3b1)
11/07/2014 13:15:19 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Microsoft SharePoint Foundation Web Application\SharePoint - Dashboard\Content-DB 1 (MTDB01/SQLDB/WSS_Content_Dashboard_UKTV)
11/07/2014 13:15:19 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Services\SPUserCodeV4/Metadata (MTDB01/6d689544-cf6f-4223-994b-6ca9e43790df)
11/07/2014 13:15:19 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Services\State Service/Proxy (MTDB01/07af0069-a4a3-4af9-9dac-d5e2f9f6d478)
11/07/2014 13:15:19 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Services\State Service\Services-DB 1 (MTDB01/SQLDB/StateService_e2221bd916184a3e8817f10a9480c6c2)
11/07/2014 13:15:19 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\Access Services/Metadata (MTDB01/71e3ebfe-1d57-41f9-932e-9f74f0556f32)
11/07/2014 13:15:19 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\Excel Services Application/Metadata (MTDB01/ff3c4f61-b746-420d-8393-8cb60c83e207)
11/07/2014 13:15:19 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\PowerPoint Service Application/Metadata (MTDB01/3d942304-1a4a-4fd6-bb8a-fe58b22bcff6)
11/07/2014 13:15:19 - Error bptm(pid=16426) system call failed - Connection reset by peer (at child.c.1298)   
11/07/2014 13:15:19 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\Security Token Service Application/Metadata (MTDB01/f1361eb9-403d-4926-a20d-ffe927d7ba3a)
11/07/2014 13:15:19 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\Visio Graphics Service/Metadata (MTDB01/a96ec783-95cb-470e-a45e-c65899aae072)
11/07/2014 13:15:19 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\Word Viewing Service Application/Metadata (MTDB01/2343bc82-082d-445b-9495-cc42ef8b4dc2)
11/07/2014 13:15:19 - Error bptm(pid=16426) unable to perform read from client socket, connection may have been broken 
11/07/2014 13:15:19 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\Secure Store Service Ixaris\Services-DB 1 (MTDB01/SQLDB/Secure_Store_Service_Ixaris)
11/07/2014 13:15:19 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\PerformancePoint Service Application\Services-DB 1 (MTDB01/SQLDB/PerformancePoint Service Application_0531a9f417b04e16956611f6bc2cfa24)
11/07/2014 13:15:19 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\Managed Metadata Service\Services-DB 1 (MTDB01/SQLDB/Managed Metadata Service_03a52ae69898458ebc3bc3f4ff127472)
11/07/2014 13:15:19 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\Web Analytics Service Application\Services-DB 1 (MTDB01/SQLDB/WebAnalyticsServiceApplication_StagingDB_d9dbd3b6-b205-49e5-9cf1-d1db130255ce)
11/07/2014 13:15:19 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\Web Analytics Service Application\Services-DB 2 (MTDB01/SQLDB/WebAnalyticsServiceApplication_ReportingDB_a493191f-3b00-4031-a9d1-9f6c8e9176e4)
11/07/2014 13:15:19 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\Word Automation Services\Services-DB 1 (MTDB01/SQLDB/WordAutomationServices_5b11a443166f48e485e2ce090d0aae59)
11/07/2014 13:15:19 - begin writing
11/07/2014 13:15:20 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\User Profile Service Application {2012}\Services-DB 1 (MTDB01/SQLDB/SP_UPS2012 Social DB)
11/07/2014 13:15:20 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\User Profile Service Application {2012}\Services-DB 2 (MTDB01/SQLDB/SP_UPS2012 Profile DB)
11/07/2014 13:15:20 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\User Profile Service Application {2012}\Services-DB 3 (MTDB01/SQLDB/SP_UPS2012 Sync DB)
11/07/2014 13:15:20 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\Business Data Connectivity Service\Services-DB 1 (MTDB01/SQLDB/Bdc_Service_DB_e45cd9a1c60146ff8c643aa65a21f0c2)
11/07/2014 13:15:20 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\Search Service Application\Services-DB 1 (MTDB01/SQLDB/Search_Service_Application_DB_a45efea9f6ee4778bbba20359901a6d4)
11/07/2014 13:15:20 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\Search Service Application\Services-DB 2 (MTDB01/SQLDB/Search_Service_Application_CrawlStoreDB_4e26a9d57591407593cf88d389693212)
11/07/2014 13:15:20 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\Search Service Application\Services-DB 3 (MTDB01/SQLDB/Search_Service_Application_PropertyStoreDB_93e182d4901b40d3aa3dc270a8aac344)
11/07/2014 13:15:20 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Proxies\Business Data Connectivity Service/Proxy (MTDB01/0df56cdb-599e-427a-8785-64f9769f5561)
11/07/2014 13:15:20 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Proxies\Managed Metadata Service/Proxy (MTDB01/9904f85d-0197-44b1-b238-67cdeff11651)
11/07/2014 13:15:20 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Proxies\PerformancePoint Service Application/Proxy (MTDB01/049e5317-a66d-42ad-98f3-9d2b0d217ad7)
11/07/2014 13:15:20 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Proxies\PowerPoint Service Application Proxy/Proxy (MTDB01/92182983-fc5f-430e-b2dd-337c9d652f65)
11/07/2014 13:15:20 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Proxies\Search Service Application/Proxy (MTDB01/eaa06354-899f-4079-a41a-ebe1c9c7209c)
11/07/2014 13:15:20 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Proxies\Secure Store Service Ixaris/Proxy (MTDB01/416ea7d4-ac90-4f12-8d43-a346a7ef8b65)
11/07/2014 13:15:20 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Proxies\User Profile Service Application (2012)/Proxy (MTDB01/6ed2cf32-0a48-4947-9a35-f32dc6a5057d)
11/07/2014 13:15:20 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Proxies\Visio Graphics Service/Proxy (MTDB01/c67a1cdd-6bb0-4e92-9745-cc6132633129)
11/07/2014 13:15:21 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Proxies\Web Analytics Service Application/Proxy (MTDB01/daa58b63-82d8-479e-99f2-ee0a314a300e)
11/07/2014 13:15:21 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Proxies\Word Automation Services/Proxy (MTDB01/fcbad3b4-146f-4e37-8149-3636f05cf402)
11/07/2014 13:15:21 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\Shared Services\Shared Services Proxies\Word Viewing Service Application/Proxy (MTDB01/8df2ffab-9f80-4ab8-ac89-aff2e5a7b185)
11/07/2014 13:15:21 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\SharePoint Foundation Help Search\Search instance\Search-DB 1 (MTDB01/SQLDB/WSS_Search_MTSP02)
11/07/2014 13:15:21 - Warning bpbrm(pid=16110) from client mtsp02.ix.com: WRN - object not found for file system backup: Microsoft SharePoint Resources:\WSS_Administration\WebApplication\Content-DB 1 (MTDB01/SQLDB/SharePoint_AdminContent_7ae3c8c3-7639-448c-9746-7d079a6374bc)
11/07/2014 13:15:22 - Info bptm(pid=16421) EXITING with status 42 <----------        
11/07/2014 13:15:22 - Error bpbrm(pid=16110) could not send server status message       
11/07/2014 13:15:22 - Info bpbkar(pid=7376) done. status: 42: network read failed       
11/07/2014 13:15:22 - end writing; write time: 00:00:03
network read failed(42)

any input will highly be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

Spartacus81
Level 6
Partner Accredited

update:

after spending couple of days with support we finally managed to get the issue resolved. 

SPSWrapper00 logs:

[0f98] 07/20/14 19:02:40      General Information:
System.IO.DirectoryNotFoundException: Directory \\localhost\c$ does not exist or the SQL Server service account and the IX\netbackup service account do not have permission to read or write to the backup folder.

making that share which is \\backendserver\c$ visible from FEWS resolved the issue.

http://www.symantec.com/business/support/index?page=content&id=TECH60487

Ran the bpresolver command mentioned in that technote and keys got generated.

http://www.symantec.com/business/support/index?page=content&id=TECH203759

=====================================================

FYI - Exclusion

ERR - failure reading file: Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\PowerPoint Service Application/Metadata

ERR - failure reading file: Microsoft SharePoint Resources:\Shared Services\Shared Services Proxies\PowerPoint Service Application Proxy/Proxy

If you have certain services that are not configured such as above you can exclude them. make sure you select and add that certain object in backup selection list to collect the exact path and then copy that whole path (including long key string without any \* in the end.)

 

View solution in original post

9 REPLIES 9

Will_Restore
Level 6

http://www.symantec.com/business/support/index?page=content&id=TECH195147

 

Cause

This issue can occur if the client name configured in the backup policy does not match that which is configured in Sharepoint.  For example, if the name configured in Sharepoint is the host's short name, but the name is the policy is configured to use the host's FQDN (Fully Qualified Domain Name.)

To determine the name as configured in Sharepoint, launch the Sharepoint Central Admin console and navigate to: Central Administration > Operations > Servers in Farm.

 

Solution

Modify the client name in the backup policy to match that configured in Sharepoint.

Spartacus81
Level 6
Partner Accredited

@Thanks for your response Will Restore. 

I have tried with both long name and short name but that had no joy. 

The error am getting is 42/71 and the tech note says its because of the missing farm keys which are not generating by running this command 

install_path\veritas\netbackup\bin\bpresolver.exe query -c xyz -ct 8 -init_beds "Microsoft SharePoint Resources:\*"

any other suggestion?

 

Will_Restore
Level 6

Sounds like permissions issue.  Verify everything in this technote:

  http://www.symantec.com/business/support/index?page=content&id=HOWTO73100

 

Download and run Sharepoint_Check on all (Web, App, DB) servers in the farm.

 

Spartacus81
Level 6
Partner Accredited

No joy... the utility ran okay it warnned about the NFS service which was okay as we are not tyring to setup GRT backup. so any other suggestion? 

Will_Restore
Level 6

Hmm, if Sharepoint_Check is OK on all servers in the farm, and credentials were re-entered on the Master server for all the servers in the farm,

  Host Properties > Actions > Configure Client > Windows Client > Sharepoint > Domain\Username

best to log support case as I'm out of ideas.

 

 

watsons
Level 6

Netbackup version (patch level) & Sharepoint version?

Is your SQL backend using any alias? I have heard about issue of the SQL name was not returned correctly during query if there is an alias.

Check this file \Veritas\NetBackup\logs\beds\SPSWrapper.log

Should have something like: ContentDB Server after verify is <SQLalias>
                                       (in working state, it should return the actual host, not the alias)

If that is the case, it is the known issue, log a support call and ask to get a EEB for it.

Spartacus81
Level 6
Partner Accredited

@Will Restore: Thanks that is the only option left...

@ Watson: I will check and share my findings.....

NBU windows Master 7.5.0.6; NBU Media Linux 7.5.0.6

2 Servers in the farm Sharepoint 2010 on W2K8 64 Bit R2 and SQL the same. 

Spartacus81
Level 6
Partner Accredited

@ Watson: there is no alias on the SQL box and it is only running one sql instance. 

I have a logged a call with symantec.. Grrr.. hate losing!

Spartacus81
Level 6
Partner Accredited

update:

after spending couple of days with support we finally managed to get the issue resolved. 

SPSWrapper00 logs:

[0f98] 07/20/14 19:02:40      General Information:
System.IO.DirectoryNotFoundException: Directory \\localhost\c$ does not exist or the SQL Server service account and the IX\netbackup service account do not have permission to read or write to the backup folder.

making that share which is \\backendserver\c$ visible from FEWS resolved the issue.

http://www.symantec.com/business/support/index?page=content&id=TECH60487

Ran the bpresolver command mentioned in that technote and keys got generated.

http://www.symantec.com/business/support/index?page=content&id=TECH203759

=====================================================

FYI - Exclusion

ERR - failure reading file: Microsoft SharePoint Resources:\Shared Services\Shared Services Applications\PowerPoint Service Application/Metadata

ERR - failure reading file: Microsoft SharePoint Resources:\Shared Services\Shared Services Proxies\PowerPoint Service Application Proxy/Proxy

If you have certain services that are not configured such as above you can exclude them. make sure you select and add that certain object in backup selection list to collect the exact path and then copy that whole path (including long key string without any \* in the end.)