I encountered an issue yesterday in my environment which caused the Full Sharepoint GRT backup to fail and then retry. However it kept retrying (over 25 times with errors / emails for each attempt) until it finally succeeded. Is there a setting for the number of retry attempts?
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Can you be a little more specific as I am not sure what you mean by the general screen? If I go to the Master server properties the only section with General in the name is the General Server which doesn't have anything for retries. There is a Global Properties section that has how many retires per X hours (which I have set to 3 per 12 hours which doesn't explain the many retries I encountered in a short period of time).