Snapshot could not be created with VMware method

Hi Guys,

 

I'm setting up backups for my VM Environment.

ESX 4.0

NBU 7.0

After I complete editing the policy I get the following error window:

 

 

 

1 Solution

Accepted Solutions
Accepted Solution!

Check the following: 1.

Check the following:

1. That the vm backup host is a Windows server

2. That the vm in question is not a template

3. That the vm in question has all of its VMDK's on the SAN luns and not on local disk

4. That the vm has vmware tools installed and up to date

Also run the bpplinfo command with -L switch rather than the -U and show us the output

Thanks

 

14 Replies

One time issue?

Have you already tried to edit this policy again?
If this error still continues, please tell us more detail of your configuration. How did you selected each options in Snapshot Client options?

Also have a look at this technote and check name resolution for both client and ESX.
http://www.symantec.com/docs/TECH68492

bpplinfo

why you dont share you policy configuration with us with bpplinfo <policy_name> -U -v , this will give us some more insights, the snapshot failure it can also be a credentials issue are you sure the ESX access is correct?

Autodiscover (Query Rules)

Also it will be good to know if you are using the Query option to get your VM's or if you are manualy adding each VM, try nbdiscover -noxmlouput -policy <policy> -noreason, run this from the Backup Host or Discovery Host.

bpplinfo

Hi Omar,

here is the output:

C:\Windows\system32>bpplinfo FSGE-VMware-W2k8 -U -v
<2>bpplinfo: INITIATING: version NetBackup 7.0 created: 0
Policy Type:            FlashBackup-Windows
Active:                 yes
Effective:              11/16/2010 11:52:12
Follow NFS Mounts:      no
Cross Mount Points:     no
Client Compress:        no
Collect TIR info:       no
Policy Priority:        0
Ext Security Info:      no
File Restore Raw:       yes
Client Encrypt:         no
Residence:              backupsrv1-hcart-robot-tld-0
Volume Pool:            NetBackup
Server Group:           *ANY*
Data Classification:            -
Residence is storage lifecycle policy:  no
Granular Restore:       no
Ignore Client Direct:   no
<2>bpplinfo: EXIT status = 0

nbdiscover

I don't have this ulility on my server.

 

NetBackup 7.0 GA had loads of

NetBackup 7.0 GA had loads of 'VMware' bugs recommend if you are on 7.0 to update to latest maintenance pack for that release.

 

Accepted Solution!

Check the following: 1.

Check the following:

1. That the vm backup host is a Windows server

2. That the vm in question is not a template

3. That the vm in question has all of its VMDK's on the SAN luns and not on local disk

4. That the vm has vmware tools installed and up to date

Also run the bpplinfo command with -L switch rather than the -U and show us the output

Thanks

 

Checked the following:

1. Windows 2k8 r2

2. its not a template

3. the vmdk file is fosted on a LUN connected via iSCSI.

4. Tools are uptodate

 <2>bpplinfo: INITIATING: version NetBackup 7.0 created: 0
Policy Type:            FlashBackup-Windows (29)
Active:                 yes
Effective:              11/16/2010 11:52:12
Follow NFS Mounts:      no
Cross Mount Points:     no
Client Compress:        no
Collect TIR info:       no
Policy Priority:        0
Ext Security Info:      no
File Restore Raw:       yes
Client Encrypt:         no
Max Jobs/Policy:        10
Mult. Data Stream:      no
Block Level Incremental:        no
Perform Snapshot Backup:        yes
Snapshot Method:                VMware
Snapshot Method Arguments:      nameuse=0,Virtual_machine_backup=1,trantype=6,disable_quiesce=0,file_system_optimization=1,snapact=2,vmmono=0
Perform Offhost Backup:         yes
Backup Copy:                    0
Use Data Mover:                 no
Data Mover Type:                2
Use Alternate Client:           no
Alternate Client Name:          target
Use Virtual Machine:            1
Hyper-V Server:         (none)
Enable Instant Recovery:        no
Collect BMR Info:       no
Max Frag Size:          0 MB
Checkpoint Restart:     no
Residence:              backupsrv-hcart-robot-tld-0
Volume Pool:            NetBackup
Server Group:           *ANY*
Data Classification:            -
Residence is storage lifecycle policy:  no
Granular Restore:       no
Generation:     59
Ignore Client Direct:   no
Exchange Source attributes:              no
<2>bpplinfo: EXIT status = 0.

 

Link

Hi Stuart,

I don't suppose you have a link to the maintenance packs?

7.1.0.4 download link

Hi Nerdling,

whenever still interested, he is a link for version 7.1.0.4:
http://www.symantec.com/business/support/index?page=content&id=TECH181132

Regards

Here are all links to

I cannot read the snapshot

I cannot read the snapshot arguments section - could you show us a screen shot of the snapshot section please

OK some more thoughts: VM is

OK some more thoughts:

  • VM is at Hardware version 7? No then suggest upgrade from 4 to 7
  • Create some logging directories on the vmware backup host and review these

 

install_path\NetBackup\logs\bpVMutil {contains messages on Policy configuration and on restore}

install_path\NetBackup\logs\nbproxy {{contains messages on Policy configuration}

  • Your backup host can discover the iSCSI target that the VMDK's are on, and access is at least Read.
  • The disks on this VM are VMDK's and NOT RDM's

Fixed

Hi Guys,

I still plan to apply the maintenacne packs as suggested however I have been abe to run my backups...

I had to remove all the VM's from the policys then re added them (allowing NBU to discover them).

This seems to have resolved the problem.  All the VM's have been rebooted recently due to a requirement to restart the Hosting SAN, this is the only possible casue of this problem I can think of.

 

Thanks for your help.