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Snapshot error (156) In the Index backup of Enterprise Vault environment

Hi, all.

I need help to solve a problem with a backup of Enterprise Vault Index

NBU Server and clients are 7.5.0.5 version (Windows Server 2008)

Enterprise Vault is 10.0.3 version (Windows Server 2008)

The EV environment consists of the following servers:

server1 and server2 = mailarch1 (virtualname) -
server3 and server4 = mailrarch2 (virtualname)
server5 and server6 = fileserverarch (virtualname)
server7 and server8 = sharepointarch (virtualname)
server9 and server10 = journalarch (virtualname)
 
Clustered by MSCS
Disks managed by SFW

Above is a policy configuration

------------------------------------------------------------
 
Policy Name:       Teste_EV_Arch1_Index
 
  Policy Type:         Enterprise-Vault
  Active:              yes
  Effective date:      05/27/2013 12:36:50
  Mult. Data Streams:  yes
  Client Encrypt:      no
  Checkpoint:          no
  Policy Priority:     0
  Max Jobs/Policy:     Unlimited
  Disaster Recovery:   0
  Collect BMR info:    no
  Residence:           nbuserver01-hcart-robot-acs-0
  Volume Pool:         NetBackup
  Server Group:        *ANY*
  Keyword:             (none specified)
  Data Classification:       -
  Residence is Storage Lifecycle Policy:    no
  Application Discovery:      no
  Discovery Lifetime:      28800 seconds
ASC Application and attributes: (none defined)
 
  Granular Restore Info:  no
  Ignore Client Direct:  no
Enable Metadata Indexing:  no
Index server name:  NULL
  Use Accelerator:  no
  HW/OS/Client:  Windows-x64   Windows2008   mailarch1.hom.local
 
  Include:  EV_INDEX_LOCATION=EVSITE
 
  Schedule:              full
    Type:                Automatic Backup
    Frequency:           every 7 days
    Maximum MPX:         1
    Synthetic:           0
    Checksum Change Detection: 0
    PFI Recovery:        0
    Retention Level:     1 (2 weeks)
    Number Copies:       1
    Fail on Error:       0
    Residence:           (specific storage unit not required)
    Volume Pool:         (same as policy volume pool)
    Server Group:        (same as specified for policy)
    Residence is Storage Lifecycle Policy:         0
    Schedule indexing:     0
    Daily Windows:
 
------------------------------------------------------------
 

The error occurs only in the Snapshot of "mailarch1", the other servers snapshot has completed successfully.

PS.: The "OPEN PARTITIONS" are backuped successfully for all servers (with snapshot too)

Thanks for yours assistence.

1 Solution

Accepted Solutions
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Accepted Solution!

Hello, For what ever reason

Hello,

For what ever reason it appears that none of the VSS provides can claim that M drive for snapshot.

You have 8 EV Index locations, do they all exist on that server?

M:\Index\index3
M:\Index\index2
M:\Index\index1
M:\Index\index8
M:\Index\index4
M:\Index\index6
M:\Index\index7
M:\Index\index5

View solution in original post

2 Replies
Highlighted
Accepted Solution!

Hello, For what ever reason

Hello,

For what ever reason it appears that none of the VSS provides can claim that M drive for snapshot.

You have 8 EV Index locations, do they all exist on that server?

M:\Index\index3
M:\Index\index2
M:\Index\index1
M:\Index\index8
M:\Index\index4
M:\Index\index6
M:\Index\index7
M:\Index\index5

View solution in original post

Highlighted

Yeah, thanks VirtaulED That's

Yeah, thanks VirtaulED

That's problem. 

M:\Index\index3
M:\Index\index2
M:\Index\index1

This folders are missing on the server. 

after the folders were recreated the snapshot was successful

Any suggestions to why this happened? why the folders are gone?