Status 11 system call failed

[Mark_Henrie_2]

When I try to make any changes to a certain policy (activate, deactivate, change schedule) I get an error - "The policy, WeeklyAppServer, could not be modified, status: 11 system call failed"

It seems to be somewhat intermittent. I was able to activate the policy last week but am now unable to deactivate it. I was also unable to activate the same policy the previous week.

Any help would be appreciated. I can't find any info for status 11 errors on changing a policy.

The policy contains about 12 windows servers and is set to backup all local drives for each server.Message was edited by: Mark Henrie

We are running NBU 5.1
Mark Henrie

[Holger_Luebbers]

Hi !

Sometimes i have the same problem.

My solution :
1. Make a copy of the policy
2. Delete the policy causes the error (11)
3. Rename the copied class in the servers directory
4. it should work

Greets
Holger

[Mark_Henrie_2]

I tried that and I get the same error when I try and delete the old policy. The new policy lets me activate and change it but i still have that old policy activated sitting there.

[DavidParker]

Hi,
Try checking in the policy's foler on the master server to see if there are any temporary files.
\NetBackup\db\class\

If you find any tmp files, try deleting those.

DP

[Mark_Henrie_2]

David-

Thank you very much. I have never been into those directories. I found that the policy causing trouble only had an info file and a tmp file. While all the other policies i have had a schedule folder, clients, includes, and info files. I deleted the tmp file and modified the schedule and i now have all the normal files.

I hope this works. Everything seems to be looking better.

PS. this will also help me delete a pesky policy that was accidentally created by a colleague, and won't open or delete.

[DavidParker]

Glad to hear that helped!

Take a look through those folders when you get a chance; it's very interesting to see the flat file version of all the policy information.

In fact, if you were creating a new master and had some complicated scheduling that took a lot of time to create, you could just copy those files over and, presto! you've duplicated your schedules, etc.

DP

[Mark_Henrie_2]

That would have been helpful to know a few weeks back when i changed the schedule on all 50 or so policies. Each indivdually changing the schedule time and frequency.

haha. good to know for the future.

thanks again

[D_lizarazo]

Thank you. It works.

Under the Policy directory here in: (/usr/openv/netbackup/db/class/polcy_name/schedule/) I found the file "OldCalendar", once deleted I was able to delete de policy from the java console.