Status 13 on UNIX Server file system backup

[WayneLackey]

Hello, I have a UNIX client that is failing to back up. All recent backups have consistently failed with status 13 errors after writing a handful of files. The job details from the most recent failure follow:

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06/26/2012 19:00:00 - Info nbjm (pid=1654) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=1984099, request id:{A81F5B48-BFE2-11E1-8219-1CC1DE1EF662})
06/26/2012 19:00:00 - requesting resource EDSSU-FL-FS
06/26/2012 19:00:00 - requesting resource bkferrari.NBU_CLIENT.MAXJOBS.bkflsun1g
06/26/2012 19:00:00 - requesting resource bkferrari.NBU_POLICY.MAXJOBS.FL-FF-Prod-A
06/26/2012 19:00:01 - granted resource  bkferrari.NBU_CLIENT.MAXJOBS.bkflsun1g
06/26/2012 19:00:01 - granted resource  bkferrari.NBU_POLICY.MAXJOBS.FL-FF-Prod-A
06/26/2012 19:00:01 - granted resource  MediaID=@aaab9;Path=/EDSSU/FL/FS;MediaServer=bkbugatti
06/26/2012 19:00:01 - granted resource  EDSSU-FL-FS
06/26/2012 19:00:01 - estimated 144226675 kbytes needed
06/26/2012 19:00:01 - Info nbjm (pid=1654) started backup job for client bkflsun1g, policy FL-FF-Prod-A, schedule Incremental on storage unit EDSSU-FL-FS
06/26/2012 19:00:01 - started process bpbrm (pid=4476)
06/26/2012 19:00:02 - connecting
06/26/2012 19:00:03 - connected; connect time: 0:00:00
06/26/2012 19:00:06 - begin writing
06/26/2012 19:05:31 - end writing; write time: 0:05:25
06/26/2012 19:05:38 - Info bpbkar (pid=0) Backup started
06/26/2012 19:05:38 - Info bpbrm (pid=4476) bptm pid: 4482
06/26/2012 19:05:39 - Info bptm (pid=4482) start
06/26/2012 19:05:39 - Info bptm (pid=4482) using 262144 data buffer size
06/26/2012 19:05:39 - Info bptm (pid=4482) using 30 data buffers
06/26/2012 19:05:39 - Info bptm (pid=4482) start backup
06/26/2012 19:05:40 - Info bptm (pid=4482) backup child process is pid 4484
06/26/2012 19:10:58 - Error bpbrm (pid=4476) socket read failed: errno = 62 - Timer expired
06/26/2012 19:11:00 - Error bptm (pid=4482) media manager terminated by parent process
06/26/2012 19:11:05 - Info bpbkar (pid=0) done. status: 13: file read failed
06/26/2012 19:45:46 - Info nbjm (pid=1654) starting backup job (jobid=1984099) for client bkflsun1g, policy FL-FF-Prod-A, schedule Incremental
file read failed  (13)

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Given the "Timer expired" remark toward the bottom, is it possible that there is some sort of timeout issue on the client?

Thanks!

[Will_Restore]

1) As a temporary workaround, increase the CLIENT_READ_TIMEOUT on the mediaserver (only) to extend the time that bpbrm will wait for meta data updates or application keep-alives from the client.  This may allow a slow backup to complete, but will not be of use if the data transfer from bpbkar to bptm has stopped completely.

2) Then closely investigate the situation to identify the root cause and resolve; some possible causes are as follows

...

See Article URL http://www.symantec.com/docs/TECH71821 for the rest of it

[revarooo]

Wayne,

check this technote it looks relevant

http://www.symantec.com/business/support/index?page=content&id=TECH71821

[mansoor_sheik]

Hi Wayne,

Please look into the below tech note.

http://www.symantec.com/business/support/index?page=content&id=TECH37372

[Will_Restore]

any update on this Unix issue and your other Windows one as well?

[WayneLackey]

The UNIX client just started backing up successfully again on its own without any intervention on my part. Thanks to everyone who responded.

I am having the same error (13) on a Windows client, though, on a consistent basis. Writes for a while, then errors out with the status 13. Which log(s) and/or settings should I look at on that client?

Thanks,

Wayne

[mph999]

Logs bpbkar and bpcd on the client.

bpbrm and bptm on the media server

Martin