Status 13 on domain controllers with DSFR after latest microsoft patch

[Michael_G_Ander]

Hello

After the latest microsoft patch we have gotten status 13 on shadow Copy Components:\ on our domain controllers.

Have tried to exclude Shadow Copy Components:\User Data, which makes the backups complete successfully

Have others had similar experiences with microsoft patch and DSFR ?

Thinking that we might be missing some VSS update that fixes issues with DSFR

Regards

Michael

[RamNagalla]

hi,

what is the version of netbackup and the Windows OS.?

it looks like you need ignore the unresolved volumes.. 

Syntax:
w2koption -backup -ignore_unresolved_volumes <volume:>
 

Example if drive letter F is missing:
w2koption -backup -ignore_unresolved_volumes F:

 
Example if drive letters F and G are missing:
w2koption -backup -ignore_unresolved_volumes F:G:

check the below tech note for more info 

http://www.symantec.com/business/support/index?page=content&id=TECH128805

[Michael_G_Ander]

It has happened on both Windows 2003 and Windows 2008. Netbackup version 7.5.0.4. Cannot exclude volumes as the domain controllers only have C: drives

[Michael_G_Ander]

Downgrading one Windows 2003 domain controller to Netbackup 7.1.0.4 made the backup work. Is in progress of upgrading that client to 7.5.0.4 to see if the problem reappear

[RamNagalla]

you may need to take this to symantec , to check the compatablity and provide the reason.. i guess.. 

[Michael_G_Ander]

After the upgrade to 7.5.0.4 the problem reappeared.

[Michael_G_Ander]

Actually have had case at Symantec for some time regarding this issue and has just been informed that there might be an EBB for this

[CRZ]

EDIT: On further review, I may be linking the wrong EEB to your case, so I've deleted my post.  Could you please share your Etrack number when you get your EEB?

[Michael_G_Ander]

The technician refered me to http://www.symantec.com/docs/TECH195504  which concerns Etrack ET2776087