Status 25 Ubuntu 11.04 Client

[erose]

I have a netbackup 7.1 client (Ubuntu 11.04) and I am getting Status 25 errors when trying to do a backup.  I am not sure what to look for or where to go.  I can ping the master server/media server from the client and vice versa.  I do not see any issues with the client not having the proper deamons running and the master server is backing up server different clients already.  Just this new ubuntu 11.04 client, which is a VM that seems to have an issue.

Master Server/Media Server - Solaris 10U9 x64

Client - VM Ubuntu 11.04

Any ideas would be appreciated.

Thanks

Ed

[erose]

root@dpcbackup01:/usr/openv/netbackup/bin/admincmd# ./bptestbpcd -client backupproxy -debug -verbose

18:27:23.961 [2444] <2> bptestbpcd: VERBOSE = 2

18:27:24.038 [2444] <2> vnet_pbxConnect: ../../libvlibs/vnet_pbx.c.666: pbxSetAddrEx/pbxConnectEx return error 131:Connection reset by peer

18:27:24.038 [2444] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1718: 0: vnet_pbxConnect() failed: 18 0x00000012

18:27:24.038 [2444] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1719: 0: save_errno: 131 0x00000083

18:27:24.038 [2444] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1720: 0: use_vnetd: 0 0x00000000

18:27:24.038 [2444] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1721: 0: cr->vcr_service: bpcd

18:27:24.038 [2444] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1353: 0: do_service failed: 18 0x00000012

18:27:24.080 [2444] <2> vnet_vnetd_pbx_c_supported: ../../libvlibs/vnet_vnetd.c.3435: 0: VN_REQUEST_PBX_C_SUPPORTED: 13 0x0000000d

18:27:24.128 [2444] <2> do_vnetd_service: ../../libvlibs/vnet_connect.c.1641: 0: remote host supports PBX, but PBX is not running: 0 0x00000000

18:27:24.128 [2444] <2> vnet_vnetd_service_socket: ../../libvlibs/vnet_vnetd.c.1957: 0: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006

18:27:24.128 [2444] <2> vnet_vnetd_service_socket: ../../libvlibs/vnet_vnetd.c.1971: 0: service: bpcd

18:27:24.199 [2444] <2> logconnections: BPCD CONNECT FROM 147.34.27.59.54141 TO 147.34.27.13.13724 fd = 4

18:27:24.299 [2444] <2> vnet_pbxConnect: ../../libvlibs/vnet_pbx.c.666: pbxSetAddrEx/pbxConnectEx return error 131:Connection reset by peer

18:27:24.299 [2444] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1718: 0: vnet_pbxConnect() failed: 18 0x00000012

18:27:24.299 [2444] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1719: 0: save_errno: 131 0x00000083

18:27:24.299 [2444] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1720: 0: use_vnetd: 1 0x00000001

18:27:24.299 [2444] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1721: 0: cr->vcr_service: vnetd

18:27:24.299 [2444] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1353: 0: do_service failed: 18 0x00000012

18:27:24.339 [2444] <2> vnet_vnetd_pbx_c_supported: ../../libvlibs/vnet_vnetd.c.3435: 0: VN_REQUEST_PBX_C_SUPPORTED: 13 0x0000000d

18:27:24.388 [2444] <2> do_vnetd_service: ../../libvlibs/vnet_connect.c.1641: 0: remote host supports PBX, but PBX is not running: 0 0x00000000

18:27:24.417 [2444] <2> do_vnetd_service: ../../libvlibs/vnet_connect.c.1675: 0: connect: VNETD CONNECT FROM 147.34.27.59.54143 TO 147.34.27.13.13724 fd = 5

18:27:24.418 [2444] <2> vnet_vnetd_connect_forward_socket_begin: ../../libvlibs/vnet_vnetd.c.445: 0: VN_REQUEST_CONNECT_FORWARD_SOCKET: 10 0x0000000a

18:27:24.429 [2444] <2> vnet_vnetd_connect_forward_socket_begin: ../../libvlibs/vnet_vnetd.c.462: 0: ipc_string: /tmp/vnet-04737315358844088624000000000-j6GGYJ

18:27:24.475 [2444] <2> ConnectToBPCD: bpcd_connect_and_verify(backupproxy, backupproxy) failed: 46

<16>bptestbpcd main: Function ConnectToBPCD(backupproxy) failed: 46

18:27:24.475 [2444] <16> bptestbpcd main: Function ConnectToBPCD(backupproxy) failed: 46

<2>bptestbpcd: server not allowed access

18:27:24.475 [2444] <2> bptestbpcd: server not allowed access

<2>bptestbpcd: EXIT status = 46

18:27:24.475 [2444] <2> bptestbpcd: EXIT status = 46

server not allowed access

root@dpcbackup01:/usr/openv/netbackup/bin/admincmd# 

[Marianne]

"server not allowed access"

Did you remember to create bpcd log dir on the client before doing bptestbpcd?

We should be able to see in bpcd log if client is able to resolve master's incoming IP address to a valid hostname that matches SERVER entry in bp.conf.

You can also do the following from the client:

bpclntcmd -ip <server-ip>

If hostname is not returned, add /etc/hosts entry on the client for the master.
Ensure that the SERVER entry in client's bp.conf matches the hosts entry.

[Anonymous]

3 things to check/test.

1. Disable any running firewalls.

2. Is xinetd set to on? Any services set to run out there incl. bpcd will not operate.

chkconfig -l

3. TCP wrapper configured denying specific services?

cat /etc/hosts.allow /etc/hosts.deny

[pikachu]

18:27:24.475 [2444] <2> bptestbpcd: server not allowed access

<2>bptestbpcd: EXIT status = 46

Edit the bp.conf on the client and make sure that "dpcbackup01" is in the SERVER entry line on the client. IF "dpcbackup01" is the master server, it has to be listed FIRST in the bp.conf. Now re-run the bptestbpcd command.

For example:

SERVER = dpcbackup01

SERVER = media1

SERVER = media2

VERBOSE = 5

....

[erose]

Ok here is more information.

I have a log directory on the client (backupproxy)

Firewall is completely disabled on  client

 backupproxy:/usr/openv/netbackup # chkconfig -l

Makefile                  0:off  1:off  2:off  3:off  4:off  5:off  6:off

SuSEfirewall2_init        0:off  1:off  2:off  3:off  4:off  5:off  6:off

SuSEfirewall2_setup       0:off  1:off  2:off  3:off  4:off  5:off  6:off

aaeventd                  0:off  1:off  2:off  3:off  4:off  5:off  6:off

acpid                     0:off  1:off  2:on   3:on   4:off  5:on   6:off

alsasound                 0:off  1:off  2:off  3:off  4:off  5:off  6:off

atd                       0:off  1:off  2:off  3:off  4:off  5:off  6:off

auditd                    0:off  1:off  2:off  3:on   4:off  5:on   6:off

autofs                    0:off  1:off  2:off  3:on   4:off  5:on   6:off

autoyast                  0:off  1:off  2:off  3:off  4:off  5:off  6:off

cron                      0:off  1:off  2:on   3:on   4:off  5:on   6:off

cups                      0:off  1:off  2:off  3:off  4:off  5:off  6:off

cupsrenice                0:off  1:off  2:off  3:off  4:off  5:off  6:off

dbus                      0:off  1:off  2:off  3:on   4:off  5:on   6:off

earlygdm                  0:off  1:off  2:off  3:off  4:off  5:on   6:off

earlykbd                  0:off  1:off  2:off  3:off  4:off  5:on   6:off

earlysyslog               0:off  1:off  2:off  3:off  4:off  5:on   6:off

esound                    0:off  1:off  2:off  3:off  4:off  5:off  6:off

evms                      0:off  1:off  2:off  3:off  4:off  5:off  6:off

fam                       0:off  1:off  2:off  3:off  4:off  5:off  6:off

fbset                     0:off  1:on   2:on   3:on   4:off  5:on   6:off

gpm                       0:off  1:off  2:off  3:off  4:off  5:off  6:off

gssd                      0:off  1:off  2:off  3:off  4:off  5:off  6:off

haldaemon                 0:off  1:off  2:off  3:on   4:off  5:on   6:off

idmapd                    0:off  1:off  2:off  3:off  4:off  5:off  6:off

ipmi                      0:off  1:off  2:off  3:off  4:off  5:off  6:off

ipxmount                  0:off  1:off  2:off  3:off  4:off  5:off  6:off

irq_balancer              0:off  1:on   2:on   3:on   4:off  5:on   6:off

joystick                  0:off  1:off  2:off  3:off  4:off  5:off  6:off

kbd                       0:off  1:on   2:on   3:on   4:off  5:on   6:off  S:on 

lm_sensors                0:off  1:off  2:off  3:off  4:off  5:off  6:off

mdadmd                    0:off  1:off  2:off  3:off  4:off  5:off  6:off

microcode                 0:off  1:on   2:on   3:on   4:off  5:on   6:off  S:on 

multipathd                0:off  1:off  2:off  3:off  4:off  5:off  6:off

netbackup                 0:off  1:off  2:on   3:on   4:off  5:on   6:off

network                   0:off  1:off  2:on   3:on   4:off  5:on   6:off

nfs                       0:off  1:off  2:off  3:on   4:off  5:on   6:off

nfsboot                   0:off  1:off  2:off  3:on   4:off  5:on   6:off

nfsserver                 0:off  1:off  2:off  3:off  4:off  5:off  6:off

nmb                       0:off  1:off  2:off  3:off  4:off  5:off  6:off

novell-zmd                0:off  1:off  2:off  3:off  4:off  5:off  6:off

nscd                      0:off  1:off  2:off  3:on   4:off  5:on   6:off

ntp                       0:off  1:off  2:on   3:on   4:off  5:on   6:off

openct                    0:off  1:off  2:off  3:off  4:off  5:off  6:off

pcscd                     0:off  1:off  2:off  3:off  4:off  5:off  6:off

portmap                   0:off  1:off  2:off  3:on   4:off  5:on   6:off

postfix                   0:off  1:off  2:off  3:on   4:off  5:on   6:off

powerd                    0:off  1:off  2:off  3:off  4:off  5:off  6:off

powersaved                0:off  1:off  2:off  3:off  4:off  5:off  6:off

random                    0:off  1:off  2:on   3:on   4:off  5:on   6:off

raw                       0:off  1:off  2:off  3:off  4:off  5:off  6:off

resmgr                    0:off  1:off  2:on   3:on   4:off  5:on   6:off

rpasswdd                  0:off  1:off  2:off  3:off  4:off  5:off  6:off

rpmconfigcheck            0:off  1:off  2:off  3:off  4:off  5:off  6:off

rsyncd                    0:off  1:off  2:off  3:off  4:off  5:off  6:off

running-kernel            0:off  1:off  2:on   3:on   4:off  5:on   6:off

saslauthd                 0:off  1:off  2:off  3:off  4:off  5:off  6:off

skeleton.compat           0:off  1:off  2:off  3:off  4:off  5:off  6:off

slpd                      0:off  1:off  2:off  3:off  4:off  5:off  6:off

smartd                    0:off  1:off  2:off  3:off  4:off  5:off  6:off

smb                       0:off  1:off  2:off  3:off  4:off  5:off  6:off

smbfs                     0:off  1:off  2:off  3:off  4:off  5:off  6:off

smpppd                    0:off  1:off  2:off  3:off  4:off  5:off  6:off

snmpd                     0:off  1:off  2:off  3:off  4:off  5:off  6:off

splash                    0:off  1:on   2:on   3:on   4:off  5:on   6:off  S:on 

splash_early              0:off  1:off  2:on   3:on   4:off  5:on   6:off

sshd                      0:off  1:off  2:off  3:on   4:off  5:on   6:off

suseRegister              0:off  1:off  2:off  3:off  4:off  5:off  6:off

svcgssd                   0:off  1:off  2:off  3:off  4:off  5:off  6:off

syslog                    0:off  1:off  2:on   3:on   4:off  5:on   6:off

sysstat                   0:off  1:off  2:off  3:off  4:off  5:off  6:off

vmware-tools              0:off  1:off  2:on   3:on   4:off  5:on   6:off

vsftpd                    0:off  1:off  2:off  3:off  4:off  5:off  6:off

vxpbx_exchanged           0:off  1:off  2:on   3:on   4:on   5:on   6:off

xdm                       0:off  1:off  2:off  3:off  4:off  5:off  6:off

xfs                       0:off  1:off  2:off  3:off  4:off  5:off  6:off

xinetd                    0:off  1:off  2:off  3:on   4:off  5:on   6:off

ypbind                    0:off  1:off  2:off  3:on   4:off  5:on   6:off

xinetd based services:

        chargen:            off

        chargen-udp:        off

        cups-lpd:           off

        cvs:                off

        daytime:            off

        daytime-udp:        off

        echo:               off

        echo-udp:           off

        fam:                off

        netstat:            off

        rsync:              off

        servers:            off

        services:           off

        swat:               off

        systat:             off

        time:               off

        time-udp:           off

        vnc:                off

        vsftpd:             off

backupproxy:/usr/openv/netbackup # 

root@dpcbackup01:/usr/openv/netbackup/bin/admincmd# ./bptestbpcd -client backupproxy -debug -verbose

16:09:57.316 [14128] <2> bptestbpcd: VERBOSE = 2

16:09:57.387 [14128] <2> vnet_pbxConnect: pbxConnectEx Succeeded

16:09:57.388 [14128] <2> logconnections: BPCD CONNECT FROM 147.34.27.59.63070 TO 147.34.27.13.1556 fd = 4

16:09:57.489 [14128] <2> vnet_pbxConnect: pbxConnectEx Succeeded

16:09:57.499 [14128] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1776: 0: via PBX: VNETD CONNECT FROM 147.34.27.59.63071 TO 147.34.27.13.1556 fd = 5

16:09:57.499 [14128] <2> vnet_vnetd_connect_forward_socket_begin: ../../libvlibs/vnet_vnetd.c.445: 0: VN_REQUEST_CONNECT_FORWARD_SOCKET: 10 0x0000000a

16:09:57.553 [14128] <2> vnet_vnetd_connect_forward_socket_begin: ../../libvlibs/vnet_vnetd.c.462: 0: ipc_string: /tmp/vnet-05473315436999634950000000004-ZIkGX6

16:09:57.635 [14128] <2> ConnectToBPCD: bpcd_connect_and_verify(backupproxy, backupproxy) failed: 46

<16>bptestbpcd main: Function ConnectToBPCD(backupproxy) failed: 46

16:09:57.635 [14128] <16> bptestbpcd main: Function ConnectToBPCD(backupproxy) failed: 46

<2>bptestbpcd: server not allowed access

16:09:57.635 [14128] <2> bptestbpcd: server not allowed access

<2>bptestbpcd: EXIT status = 46

16:09:57.635 [14128] <2> bptestbpcd: EXIT status = 46

server not allowed access

[erose]

SERVER = dpcbackup01

SERVER = dpcbackup01.wv.mentorg.com

CLIENT_NAME = backupproxy

VERBOSE = 5

There is entries in the /etc/hosts file as well on the client.

The client was changed also from Ubuntu 11.04 to SLES 10SP3 due to "conforming" to the current environment that we have.  The server team wanted to make all the VM's the exactly the same *sigh*

Thanks

ed

[erose]

I fixed the issue.  It was a hostname of the master/media server.  The master/media server is on multiple subnets and it just happened to be on the same subnet as the clients.  I added the IP address of the master/media server which was on the same subnet to the hosts file and now it is all working.

Thanks for all the help

ed

[Marianne]

As per my post above  (https://www-secure.symantec.com/connect/forums/status-25-ubuntu-1104-client#comment-6032761 ), if you had a look at the bpcd log on the client you would've seen that the client was unable to resolve the server IP to a hostname that appears in bp.conf SERVER list.....