Status 58 = can't connect to client.

[Sathisp83]

I'm getting the below error

Status = can't connect to client.

Client host properties shows cannot connect to socket.

How can we resolve?

[revarooo · Accepted solution]

Enable the bpcd log directory on the client under netbackup\logs\

Retry connecting, see if the log is populated, if it is post it up.

If it's not there could be a firewall blocking connectivity - check this out.

Also on the Master can you run:

bptestbpcd -client <clientname>

does that fail too?

[nesel]

Hi Sathisp83,

> Try ping test from your master/media server to client

> add client IP address to your master/media host file

Hope this will help, please let us know the result

Thanks

[Nate_D1]

Is this a local device on the domain/network or is it a remote/satellite location? Are you backing up other client's properly or are you having issues across the board?

[Marianne]

Please tell us all relevant info?

NBU version on master, media server and client

OS on master, media server and client

Hostname lookup in your environment - DNS or hosts files?
If DNS - is reverse lookup enabled?

Can client resolve master and/or media server IP address to hostname that corresponds with SERVER entry on the client?

Is there a firewall between client and master and/or media server?

Is there any firewall software on the client?

[Will_Restore]

NetBackup Client software installed? 

Yes, just had one of those "oh, we forget to tell you ..."  

[Sathisp83]

I'm sorry for tle late reply, back from my vacation.

Still facing issues for few clients with status 58.

Client software already installed and even i restarted the services, again its failing.

NBU version is 7.1.01

OS is Unix

Hostname lookup - hosts files

Connection to 172.24.129.47 13782 port [tcp/bpcd] succeeded!

Logs are below.

09/11/2013 22:20:36 - granted resource  CA5548
09/11/2013 22:20:36 - granted resource  HP.ULTRIUM3-SCSI.000
09/11/2013 22:20:36 - granted resource  kek3bkvnnp01-hcart3-robot-tld-0
09/11/2013 22:20:36 - estimated 0 kbytes needed
09/11/2013 22:20:36 - begin Parent Job
09/11/2013 22:20:36 - begin Snapshot: Start Notify Script
09/11/2013 22:20:36 - Info RUNCMD (pid=2808) started
09/11/2013 22:20:36 - Info RUNCMD (pid=2808) exiting with status: 0
Operation Status: 0
09/11/2013 22:20:36 - end Snapshot: Start Notify Script; elapsed time 0:00:00
09/11/2013 22:20:36 - begin Snapshot: Step By Condition
Operation Status: 0
09/11/2013 22:20:36 - end Snapshot: Step By Condition; elapsed time 0:00:00
09/11/2013 22:20:36 - begin Snapshot: Stream Discovery
Operation Status: 0
09/11/2013 22:20:36 - end Snapshot: Stream Discovery; elapsed time 0:00:00
09/11/2013 22:20:36 - begin Snapshot: Read File List
Operation Status: 0
09/11/2013 22:20:36 - end Snapshot: Read File List; elapsed time 0:00:00
09/11/2013 22:20:36 - begin Snapshot: Create Snapshot
09/11/2013 22:20:37 - started process bpbrm (pid=924)
09/11/2013 22:24:13 - Error bpbrm (pid=924) Cannot connect to 172.24.131.244
09/11/2013 22:24:13 - end writing
Operation Status: 58
09/11/2013 22:24:13 - end Snapshot: Create Snapshot; elapsed time 0:03:37
09/11/2013 22:24:13 - begin Snapshot: Stop On Error
Operation Status: 0
09/11/2013 22:24:13 - end Snapshot: Stop On Error; elapsed time 0:00:00
09/11/2013 22:24:13 - begin Snapshot: Delete Snapshot On Exit
Operation Status: 0
09/11/2013 22:24:13 - end Snapshot: Delete Snapshot On Exit; elapsed time 0:00:00
09/11/2013 22:24:13 - begin Snapshot: End Notify Script
09/11/2013 22:24:13 - Info RUNCMD (pid=9284) started
09/11/2013 22:24:13 - Info RUNCMD (pid=9284) exiting with status: 0
Operation Status: 0
09/11/2013 22:24:13 - end Snapshot: End Notify Script; elapsed time 0:00:00
Operation Status: 58
09/11/2013 22:24:13 - end Parent Job; elapsed time 0:03:37
09/11/2013 22:24:18 - Info bpbkar32 (pid=0) done. status: 58: can't connect to client
can't connect to client  (58)
 

[Marianne]

NBU version is 7.1.0.1 will first attempt connection on port 1556, then 13724. Client needs to connect back on same port.

Please do the following test:

Create bpcd log folder on the client. 

Use hostnames to test - not IP addresses (Your policy seems to be using IP address 172.24.131.244 and not client hostname). 
If you are using hosts files, you should have entries in /etc/hosts for clients on the server, and hosts entries on the client for master and media server(s).

On server kek3bkvnnp01, do the following:

ping <client-name>

bptestbpcd -client <client-name> -verbose -debug

Please post output of above 2 commands as well as bpcd log file on the client.

[Sathisp83]

Pinging DAVXAPNGNU01.ascorp.com [172.26.146.39] with 32 bytes of data:

Reply from 172.26.146.39: bytes=32 time=41ms TTL=57
Reply from 172.26.146.39: bytes=32 time=41ms TTL=57
Reply from 172.26.146.39: bytes=32 time=41ms TTL=57
Reply from 172.26.146.39: bytes=32 time=40ms TTL=57

06:19:56.065 [9884.12232] <2> bptestbpcd: VERBOSE = 0
06:20:26.097 [9884.12232] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.
1376: 0: getsockopt SO_ERROR returned: 10054 0x00002746
06:20:27.065 [9884.12232] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.
1376: 0: getsockopt SO_ERROR returned: 10054 0x00002746
06:20:37.019 [9884.12232] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.
1376: 0: getsockopt SO_ERROR returned: 10054 0x00002746
06:21:08.019 [9884.12232] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.
1376: 0: getsockopt SO_ERROR returned: 10054 0x00002746
06:21:08.957 [9884.12232] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.
1376: 0: getsockopt SO_ERROR returned: 10054 0x00002746
06:21:38.958 [9884.12232] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.
1376: 0: getsockopt SO_ERROR returned: 10054 0x00002746
06:21:40.958 [9884.12232] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.
1376: 0: getsockopt SO_ERROR returned: 10054 0x00002746
06:21:50.083 [9884.12232] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.
1376: 0: getsockopt SO_ERROR returned: 10054 0x00002746

[Marianne]

Is that ALL of the bptestbpcd output? I was expecting to see the port number and IP address that is used  to connect to the client.

Did you remember to create bpcd folder on the client?
Was any log created in bpcd folder?

If so, please post.

If not, check that firewall software on client is disabled.
On Linux client, stop and disable iptables.
On Windows client, disable Windows firewall.

[Marianne]

On vacation again? 

About 4 weeks have passed with no backups for this client? 

[manatee]

LOL maybe on vacation again...

make simple test. from client ping your server, then from server ping your client. use ip addresses first for both. if that succeeds, use hostnames to ping to. now if THAT fails, you know where the problem is.

[rk1074]

chk  for the correct entry of the media server in the bp.conf file of the client as well

[GV89]

try using this....

http://www.symantec.com/business/support/index?page=content&id=TECH34288

[Jaime_Vazquez]

On the client:

bpclntcmd -self

This should display who the client 'sees' as hist Master ("expecting response from ...") followed by the client information, as known by the Master itself.  Odds are this fails if all else in this thread is correct.

For me, it was almost always a firewall setting on the client. Disable the firewall on the client and retry to verify.

[manatee]

"getsockopt SO_ERROR returned: 10054"

 

 

WSAECONNRESET

10054

 

"Connection reset by peer.

An existing connection was forcibly closed by the remote host. This normally results if the peer application on the remote host is suddenly stopped, the host is rebooted, the host or remote network interface is disabled, or the remote host uses a hard close.."

something is dropping the established connection. we can rule out the firewall. see if your antivirus/IDS is getting in the way.

[ontherocks]

Hi Sathisp83,

Follow this :-

from the Administration Console:
1. Launch the NetBackup Administration Console, connecting to the master server
2. Expand Host Properties in the left pane
3. Select Master Server in the left pane
4. Click the name of the master server in the right pane
5. Select the Client Attributes section
6. Add the name of the client in question if it isn't listed
7. In the Connect Options tab for the client, make the following changes:
BPCD connect back -> "Random port"
Ports ->  "Reserved port"
Daemon connection port -> "Daemon port only"

Note: You DO NOT have to stop and restart when making changes to the master server client attribute tab. Just simply click apply and okay to commit those changes.

Let us know the results.....

[huanglao2002]

may be OS or netbackup client issue.

[Sathisp83]

Ontherocks,

Pls find the below logs after making that port changes.

10/12/2013 08:27:07 - Info nbjm (pid=8748) starting backup job (jobid=487590) for client 172.26.146.39, policy DAVXAPNGNU01-APPDYNM-PROD-H, schedule WEEKLY-FULL
10/12/2013 08:27:08 - estimated 0 kbytes needed
10/12/2013 08:27:08 - Info nbjm (pid=8748) started backup job for client 172.26.146.39, policy DAVXAPNGNU01-APPDYNM-PROD-H, schedule WEEKLY-FULL on storage unit dak8bkasnp01-hcart-robot-tld-4
10/12/2013 08:27:09 - Info bpbrm (pid=5232) starting bptm
10/12/2013 08:27:09 - started process bpbrm (pid=5232)
10/12/2013 08:27:10 - Info bpbrm (pid=5232) Started media manager using bpcd successfully
10/12/2013 08:27:11 - Info bpbrm (pid=5232) 172.26.146.39 is the host to backup data from
10/12/2013 08:27:11 - Info bpbrm (pid=5232) telling media manager to start backup on client
10/12/2013 08:27:11 - Info bptm (pid=5784) using 65536 data buffer size
10/12/2013 08:27:12 - Info bptm (pid=5784) using 12 data buffers
10/12/2013 08:27:13 - Info bptm (pid=5784) start backup
10/12/2013 08:27:13 - Info bptm (pid=5784) Waiting for mount of media id DA0024 (copy 1) on server dak8bkasnp01.ascorp.com.
10/12/2013 08:27:13 - mounting DA0024
10/12/2013 08:28:03 - Info bptm (pid=5784) media id DA0024 mounted on drive index 9, drivepath {3,0,4,0}, drivename HP.ULTRIUM5-SCSI.009, copy 1
10/12/2013 08:28:03 - mounted DA0024; mount time: 0:00:50
10/12/2013 08:28:11 - positioning DA0024 to file 1
10/12/2013 08:32:21 - Error bpbrm (pid=6644) cannot connect to 172.26.146.39, status = 25
10/12/2013 08:32:21 - Info bpbrm (pid=6644) sending bpsched msg: CONNECTING TO CLIENT FOR 172.26.146.39_1381580828
10/12/2013 08:32:22 - connecting
10/12/2013 08:33:18 - Error bptm (pid=6204) cannot create data socket, 0
10/12/2013 08:37:28 - Error bpbrm (pid=6644) Cannot connect to 172.26.146.39
10/12/2013 08:37:28 - Info bpbrm (pid=5232) child done, status 58
10/12/2013 08:37:28 - Info bpbrm (pid=5232) sending media manager msg: STOP BACKUP 172.26.146.39_1381580828
10/12/2013 08:37:42 - Info bpbrm (pid=5232) media manager for backup id 172.26.146.39_1381580828 exited with status 150: termination requested by administrator
10/12/2013 08:37:42 - end writing
10/12/2013 08:37:44 - Info bpbrm (pid=5232) sending media manager msg: TERMINATE
can't connect to client  (58)
 

[Sathisp83]

ontherocks,

Chnaged the settings.  but failed again.

10/12/2013 08:32:22 - connecting
10/12/2013 08:33:18 - Error bptm (pid=6204) cannot create data socket, 0
10/12/2013 08:37:28 - Error bpbrm (pid=6644) Cannot connect to 172.26.146.39
10/12/2013 08:37:28 - Info bpbrm (pid=5232) child done, status 58
10/12/2013 08:37:28 - Info bpbrm (pid=5232) sending media manager msg: STOP BACKUP 172.26.146.39_1381580828
10/12/2013 08:37:42 - Info bpbrm (pid=5232) media manager for backup id 172.26.146.39_1381580828 exited with status 150: termination requested by administrator
10/12/2013 08:37:42 - end writing
10/12/2013 08:37:44 - Info bpbrm (pid=5232) sending media manager msg: TERMINATE
can't connect to client  (58)