Status Code 59 - Access to the Client was not Allowed

[RCBrown_DKH]

I am receiving this error on a backup job.  This is Netbackup 7.1 running on a Windows Server 2008 R2 Enterprise 64bit system. I have looked through other forum discussions on this, but haven't had any luck trying to fix this myself.  Below are the job details and i have attached the BPCD log for futher assistance.

5/23/2012 3:41:52 PM - Info nbjm(pid=33196) starting backup job (jobid=200208) for client polaris.daykimball.org, policy PACS.Images.on.Polaris, schedule Incremental 
5/23/2012 3:41:52 PM - Info nbjm(pid=33196) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=200208, request id:{206810E6-849C-4247-B470-B23EC1D76E6E}) 
5/23/2012 3:41:52 PM - requesting resource PUCK_Scalar24_LTO2_R1
5/23/2012 3:41:52 PM - requesting resource puck1.NBU_CLIENT.MAXJOBS.polaris.daykimball.org
5/23/2012 3:41:52 PM - requesting resource puck1.NBU_POLICY.MAXJOBS.PACS.Images.on.Polaris
5/23/2012 3:41:53 PM - granted resource puck1.NBU_CLIENT.MAXJOBS.polaris.daykimball.org
5/23/2012 3:41:53 PM - granted resource puck1.NBU_POLICY.MAXJOBS.PACS.Images.on.Polaris
5/23/2012 3:41:53 PM - granted resource 000079
5/23/2012 3:41:53 PM - granted resource IBM.ULTRIUM-TD2.000
5/23/2012 3:41:53 PM - granted resource PUCK_Scalar24_LTO2_R1
5/23/2012 3:41:53 PM - estimated 0 Kbytes needed
5/23/2012 3:41:53 PM - begin Parent Job
5/23/2012 3:41:53 PM - begin Snapshot, Start Notify Script
5/23/2012 3:41:53 PM - Info RUNCMD(pid=15820) started           
5/23/2012 3:41:53 PM - Info RUNCMD(pid=15820) exiting with status: 0        
Status 0
5/23/2012 3:41:53 PM - end Snapshot, Start Notify Script; elapsed time: 00:00:00
5/23/2012 3:41:53 PM - begin Snapshot, Step By Condition
Status 0
5/23/2012 3:41:53 PM - end Snapshot, Step By Condition; elapsed time: 00:00:00
5/23/2012 3:41:53 PM - begin Snapshot, Stream Discovery
Status 0
5/23/2012 3:41:53 PM - end Snapshot, Stream Discovery; elapsed time: 00:00:00
5/23/2012 3:41:53 PM - begin Snapshot, Read File List
Status 0
5/23/2012 3:41:53 PM - end Snapshot, Read File List; elapsed time: 00:00:00
5/23/2012 3:41:53 PM - begin Snapshot, Create Snapshot
5/23/2012 3:41:55 PM - started process bpbrm (2552)
5/23/2012 3:41:56 PM - Error bpbrm(pid=2552) bpcd on polaris.daykimball.org exited with status 59: access to the client was not allowed
5/23/2012 3:41:56 PM - Info bpbrm(pid=2552) polaris.daykimball.org is the host to backup data from    
5/23/2012 3:41:56 PM - end writing
Status 59
5/23/2012 3:41:56 PM - end Snapshot, Create Snapshot; elapsed time: 00:00:03
5/23/2012 3:41:56 PM - begin Snapshot, Stop On Error
Status 0
5/23/2012 3:41:56 PM - end Snapshot, Stop On Error; elapsed time: 00:00:00
5/23/2012 3:41:56 PM - begin Snapshot, Delete Snapshot On Exit
Status 0
5/23/2012 3:41:56 PM - end Snapshot, Delete Snapshot On Exit; elapsed time: 00:00:00
5/23/2012 3:41:56 PM - begin Snapshot, End Notify Script
5/23/2012 3:41:56 PM - Info RUNCMD(pid=34688) started           
5/23/2012 3:41:56 PM - Info RUNCMD(pid=34688) exiting with status: 0        
Status 0
5/23/2012 3:41:56 PM - end Snapshot, End Notify Script; elapsed time: 00:00:00
Status 59
5/23/2012 3:41:56 PM - end Parent Job; elapsed time: 00:00:03
access to the client was not allowed(59)

[revarooo · Accepted solution]

The client is not allowing the media server access to bpcd, this is because the media server is not in the clients SERVER list.

5/23/2012 3:41:56 PM - Error bpbrm(pid=2552) bpcd on polaris.daykimball.org exited with status 59: access to the client was not allowed

If you are 100% sure the Media server is listed in the server list, then 2 possible issues:

1) Hostname resolution is wrong on the client

2) The outgoing connection on the Media server is on a different interface which resolves to a different hostname on the client.

In the NetBackup Console/Gui Double Click on Host Properties -> Clients -> polaris.daykimball.org -> Servers

Is the media server listed?

[RCBrown_DKH]

In the NetBackup Console/Gui Double Click on Host Properties -> Clients -> polaris.daykimball.org -> Servers

Is the media server listed?

I did check this out and only puck2 was listed.  I added puck2.daykimball.org to the list of servers and restarted the job from the Admin Console.  The job is now running.  Thank you for your quick response and quick fix.

[revarooo]

RC, you are most welcome. The singular and fully qualified hostnames catch many people out.

Glad to be of help.