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Status Code:8500 Error when trying to install agent on new server

prototype_1
Level 3

asdasads

1 ACCEPTED SOLUTION

Accepted Solutions

binayb
Level 3

I had this same issue of nbcertcmd failing with status 8500.

In my case firewall was blocking 1556 and 13724 from the client to the backup servers. 

After opening the ports, I was able to issue the certs and is working now. 

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2 REPLIES 2

Mouse
Moderator
Moderator
Partner    VIP    Accredited Certified

Guessing by name oracledmz, this client is behind a firewall with no direct connection to the master server hence nbcertcmd -ping does not work and unable to obtain a host ID certificate. You need to either allow communication between the client and master server through the firewall and retry the installation or obtain the certificate manually (see https://www.veritas.com/support/en_US/article.100039650.html) or use a media server in DMZ to provision it, this is what the installation script is asking

binayb
Level 3

I had this same issue of nbcertcmd failing with status 8500.

In my case firewall was blocking 1556 and 13724 from the client to the backup servers. 

After opening the ports, I was able to issue the certs and is working now.