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Status code 2001 No drives are available for this job

iclcz01
Level 4

Hello,

last week i added 2 drives to SL8500 library. I reconfigured sg drivers on all media servers and all works properly, only one of the media servers is unable to use drives in another library SL500. The error message is:

Error nbjm (pid=1054) NBU status: 2001, EMM status: No drives are available
No drives are available for this job  (2001)

Netbackup is version 7.5.0.6 on SPARC Solaris 10.

I checked some recommended things:

- daemons running

- nbrbutil -dump

- devices

- sgscan

- once more reconfigure drivers

- restart of NetBackup on master server and on media server

All seems to be good. Drives are up and they are working on other media servers.

Could you help me please what other things should I check?

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

iclcz01
Level 4

The problem is solved with help of Symantec Support. The drives were not available because there were DOWN. I did not know it, because NB console showed them as UP, as well as vmoprcmd -d or tpconfig -l.

Only command vmoprcmd without parameters tells the true. Any attempt of bringing of downed drives up with vmoprcmd ended with message: The drive is not ready or inoperable.

The solution was deleting of downed drives with tpconfig, then tpautoconf -a and restarting of NetBackup.

 

View solution in original post

14 REPLIES 14

BTLOMS
Level 5

issue with just one one job or all the jobs?

iclcz01
Level 4

It is issue on all jobs and also on duplications with lifecycle.

Vickie
Level 6
Hi Btloms,
 
Check the drives status of the media server used for these backups which failed?
 
please share the output of below command
 
vmoprcmd -d -h <media server>
 

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

We need to see config for this media server and SLP config using this STU.

Please show us output of the following:

On media server: 'tpconfig -l' 
On media server: 'vmoprcmd -d'

On master: bpstulist -label <media-server-STU-name> -U 
On master: nbstl <storage_lifecycle_name> -L

 

SymTerry
Level 6
Employee Accredited

Also please check that your media and drive types are the same, IE. HCART3.

NetBackup looks for a drive that is compatable with the media supplied, but doesn't see any drives that can use the media. Its actually a pretty common call with support. Refer to HOWTO35763

iclcz01
Level 4

Here are the outputs from commands:

 

root@master:/root # bpstulist -label mediaserver -hcart3-robot-acs-2 -U

Label:                mediaserver-hcart3-robot-acs-2
Storage Unit Type:    Media Manager
Host Connection:      mediaserver
Number of Drives:     4
On Demand Only:       yes
Max MPX/drive:        20
Density:              hcart3 - 1/2 Inch Cartridge 3
Robot Type/Number:    ACS / 2
Max Fragment Size:    1048575 MB

 

root@master:/root # nbstl SL8500_2C1D_2w_7w_mediaserver -L
                                Name: SL8500_2C1D_2w_7w_mediaserver
                 Data Classification: (none specified)
            Duplication job priority: 0
                               State: active
                             Version: 6
 Operation  1              Use for: 0 (backup)
                             Storage: mediaserver-hcart3-robot-acs-1
                         Volume Pool: SL8500_BKP
                        Server Group: Any
                      Retention Type: 0 (Fixed)
                     Retention Level: 1 (2 weeks)
               Alternate Read Server: (none specified)
               Preserve Multiplexing: false
      Enable Automatic Remote Import: false
                               State: active
                              Source: 0 (client)
                        Operation ID: 0
                     Operation Index: 1
 Operation  2              Use for: 0 (backup)
                             Storage: mediaserver-hcart3-robot-acs-1
                         Volume Pool: SL8500_EXP
                        Server Group: Any
                      Retention Type: 2 (Expire After Copy)
                     Retention Level: 0 (1 week)
               Alternate Read Server: (none specified)
               Preserve Multiplexing: false
      Enable Automatic Remote Import: false
                               State: active
                              Source: 0 (client)
                        Operation ID: 0
                     Operation Index: 2
 Operation  3              Use for: 1 (duplication)
                             Storage: mediaserver-hcart3-robot-acs-2
                         Volume Pool: L500_DUPL
                        Server Group: Any
                      Retention Type: 0 (Fixed)
                     Retention Level: 18 (32 days)
               Alternate Read Server: (none specified)
               Preserve Multiplexing: true
      Enable Automatic Remote Import: false
                               State: active
                              Source: Operation 2 (backup:mediaserver-hcart3-robot-acs-1)
                        Operation ID: 0
                     Operation Index: 3
 

 

root@mediaserver:/root [global] # tpconfig -l
Device Robot Drive       Robot                      Drive     Device          Second
Type     Num Index  Type DrNum Status  Comment      Name      Path            Device Path
robot      1    -    ACS    -       -  -            -         acsserver
  drive    -    1 hcart3    -      UP  SL8500_LTO3  Drive001  /dev/rmt/19cbn  ACS=0, LSM=1, PANEL=1, DRIVE=14
  drive    -    2 hcart3    -      UP  SL8500_LTO3  Drive002  /dev/rmt/18cbn  ACS=0, LSM=1, PANEL=1, DRIVE=4
  drive    -    3 hcart3    -      UP  SL8500_LTO3  Drive013  /dev/rmt/21cbn  ACS=0, LSM=2, PANEL=1, DRIVE=14
  drive    -    4 hcart3    -      UP  SL8500_LTO3  Drive012  /dev/rmt/3cbn   ACS=0, LSM=3, PANEL=1, DRIVE=9
  drive    -    5 hcart3    -      UP  SL8500_LTO3  Drive010  /dev/rmt/2cbn   ACS=0, LSM=3, PANEL=1, DRIVE=3
  drive    -    7 hcart3    -      UP  SL8500_LTO3  Drive014  /dev/rmt/20cbn  ACS=0, LSM=0, PANEL=1, DRIVE=3
  drive    -    8 hcart2    -      UP  SL8500_LTO5  Drive004  /dev/rmt/0cbn   ACS=0, LSM=1, PANEL=1, DRIVE=12
  drive    -    9 hcart2    -      UP  SL8500_LTO5  Drive005  /dev/rmt/1cbn   ACS=0, LSM=3, PANEL=1, DRIVE=12
  drive    -   14 hcart2    -      UP  SL8500_LTO5  Drive003  /dev/rmt/17cbn  ACS=0, LSM=2, PANEL=1, DRIVE=12
  drive    -   15 hcart3    -      UP  SL8500_LTO3  Drive016  /dev/rmt/10cbn  ACS=0, LSM=1, PANEL=1, DRIVE=9
  drive    -   16 hcart3    -      UP  SL8500_LTO3  Drive017  /dev/rmt/8cbn   ACS=0, LSM=0, PANEL=1, DRIVE=9
  drive    -   17 hcart3    -      UP  SL8500_LTO3  Drive018  /dev/rmt/9cbn   ACS=0, LSM=0, PANEL=1, DRIVE=14
  drive    -   18 hcart3    -      UP  SL8500_LTO3  Drive015  /dev/rmt/11cbn  ACS=0, LSM=0, PANEL=1, DRIVE=2
  drive    -   19 hcart3    -    DOWN  SL8500_LTO3  Drive021  /dev/rmt/29cbn  ACS=0, LSM=3, PANEL=1, DRIVE=14
  drive    -   21 hcart3    -      UP  SL8500_LTO3  Drive023  /dev/rmt/28cbn  ACS=0, LSM=3, PANEL=1, DRIVE=4
  drive    -   22 hcart3    -      UP  SL8500_LTO3  Drive024  /dev/rmt/27cbn  ACS=0, LSM=0, PANEL=1, DRIVE=4
  drive    -   23 hcart3    -      UP  SL8500_LTO3  Drive019  /dev/rmt/25cbn  ACS=0, LSM=2, PANEL=1, DRIVE=4
  drive    -   24 hcart3    -      UP  SL8500_LTO3  Drive020  /dev/rmt/26cbn  ACS=0, LSM=0, PANEL=1, DRIVE=15
  drive    -   27 hcart3    -      UP  SL8500_LTO3  Drive027  /dev/rmt/14cbn  ACS=0, LSM=1, PANEL=1, DRIVE=3
  drive    -   29 hcart3    -      UP  SL8500_LTO3  Drive030  /dev/rmt/15cbn  ACS=0, LSM=2, PANEL=1, DRIVE=9
  drive    -   30 hcart3    -      UP  SL8500_LTO3  Drive029  /dev/rmt/16cbn  ACS=0, LSM=2, PANEL=1, DRIVE=2
robot      2    -    ACS    -       -  -            -         acsserver
  drive    -   11 hcart3    -      UP  SL500_LTO3   Drive000  /dev/rmt/23cbn  ACS=1, LSM=0, PANEL=1, DRIVE=2
  drive    -   12 hcart3    -      UP  SL500_LTO3   Drive011  /dev/rmt/22cbn  ACS=1, LSM=0, PANEL=2, DRIVE=2
  drive    -   20 hcart3    -      UP  SL500_LTO3   Drive022  /dev/rmt/24cbn  ACS=1, LSM=0, PANEL=2, DRIVE=1
  drive    -   28 hcart3    -      UP  SL500_LTO3   Drive028  /dev/rmt/30cbn  ACS=1, LSM=0, PANEL=1, DRIVE=1
robot      3    -    TLD    -       -  -            -         masterserver
  drive    -    0 hcart3    2      UP  DD670        Drive008  /dev/rmt/6cbn
  drive    -    6 hcart3    1      UP  DD670        Drive009  /dev/rmt/7cbn
  drive    -   10 hcart3    4    DOWN  DD670        Drive006  /dev/rmt/4cbn
  drive    -   13 hcart3    3      UP  DD670        Drive007  /dev/rmt/5cbn
  drive    -   25 hcart3    5      UP  DD670        Drive025  /dev/rmt/13cbn
  drive    -   26 hcart3    6      UP  DD670        Drive026  /dev/rmt/12cbn

 

root@mediaserver:/root [global] # vmoprcmd -d

                                PENDING REQUESTS

                                     <NONE>

                                  DRIVE STATUS

Drv Type   Control  User      Label  RecMID  ExtMID  Ready   Wr.Enbl.  ReqId
  0 hcart3   TLD               Yes   U20060  U20060   Yes     Yes        0
  1 hcart3   ACS               Yes   HU1351  HU1351   Yes     Yes        0
  2 hcart3   ACS               Yes   HU1337  HU1337   Yes     Yes        0
  3 hcart3   ACS               Yes   ZH3338  ZH3338   Yes     Yes        0
  4 hcart3   ACS               Yes   ZH3224  ZH3224   Yes     Yes        0
  5 hcart3   ACS               Yes   VJ0289  VJ0289   Yes     Yes        0
  6 hcart3   TLD               Yes   U20041  U20041   Yes     Yes        0
  7 hcart3   ACS               Yes   HU1368  HU1368   Yes     Yes        0
  8 hcart2   ACS               Yes   LP0030  LP0030   Yes     Yes        0
  9 hcart2   ACS                -                     No       -         0
 10 hcart3 DOWN-TLD            Yes   U20038  U20038   Yes     Yes        0
 11 hcart3   ACS               Yes   HU1240  HU1240   Yes     Yes        0
 12 hcart3   ACS                -                     No       -         0
 13 hcart3   TLD               Yes   U20056  U20056   Yes     Yes        0
 14 hcart2   ACS                -                     No       -         0
 15 hcart3   ACS               Yes   ZH3290  ZH3290   Yes     Yes        0
 16 hcart3   ACS               Yes   HU1387  HU1387   Yes     Yes        0
 17 hcart3   ACS               Yes   VJ0370  VJ0370   Yes     Yes        0
 18 hcart3   ACS                -                     No       -         0
 19 hcart3 DOWN-ACS             -                     No       -         0
 20 hcart3   ACS                -                     No       -         0
 21 hcart3   ACS               Yes   ZH3377  ZH3377   Yes     Yes        0
 22 hcart3   ACS               Yes   ZH3182  ZH3182   Yes     Yes        0
 23 hcart3   ACS               Yes   KP7237  KP7237   Yes     Yes        0
 24 hcart3   ACS               Yes   VJ0343  VJ0343   Yes     Yes        0
 25 hcart3   TLD               Yes   U20042  U20042   Yes     Yes        0
 26 hcart3   TLD               Yes   U20015  U20015   Yes     Yes        0
 27 hcart3   ACS               Yes   KP7229  KP7229   Yes     Yes        0
 28 hcart3   ACS                -                     No       -         0
 29 hcart3   ACS               Yes   HU1393  HU1393   Yes     Yes        0
 30 hcart3   ACS               Yes   HU1372  HU1372   Yes     Yes        0

                             ADDITIONAL DRIVE STATUS

Drv DriveName            Shared    Assigned        Comment
  0 Drive008              Yes      mediaserv1 DD670
  1 Drive001              Yes      mediaserv1 SL8500_LTO3
  2 Drive002              Yes      mediaserv1 SL8500_LTO3
  3 Drive013              Yes      mediaserv1 SL8500_LTO3
  4 Drive012              Yes      mediaserv1 SL8500_LTO3
  5 Drive010              Yes      mediaserver SL8500_LTO3
  6 Drive009              Yes      mediaserv1 DD670
  7 Drive014              Yes      mediaserv2 SL8500_LTO3
  8 Drive004              Yes      mediaserv3 SL8500_LTO5
  9 Drive005              Yes      -               SL8500_LTO5
 10 Drive006              Yes      mediaserv1 DD670
 11 Drive000              Yes      mediaserv3 SL500_LTO3
 12 Drive011              Yes      -               SL500_LTO3
 13 Drive007              Yes      mediaserv1 DD670
 14 Drive003              Yes      -               SL8500_LTO5
 15 Drive016              Yes      mediaserv1 SL8500_LTO3
 16 Drive017              Yes      mediaserver SL8500_LTO3
 17 Drive018              Yes      mediaserv1 SL8500_LTO3
 18 Drive015              Yes      -               SL8500_LTO3
 19 Drive021              Yes      -               SL8500_LTO3
 20 Drive022              Yes      -               SL500_LTO3
 21 Drive023              Yes      mediaserv1  SL8500_LTO3
 22 Drive024              Yes      mediaserv4 SL8500_LTO3
 23 Drive019              Yes      mediaserv5 SL8500_LTO3
 24 Drive020              Yes      mediaserv5 SL8500_LTO3
 25 Drive025              Yes      mediaserv6 DD670
 26 Drive026              Yes      mediaserv5 DD670
 27 Drive027              Yes      mediaserv6 SL8500_LTO3
 28 Drive028              Yes      -               SL500_LTO3
 29 Drive030              Yes      mediaserv4 SL8500_LTO3
 30 Drive029              Yes      mediaserv4 SL8500_LTO3


 

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Apologies for only responding now...

Hopefully this has been sorted out by now?

If not - check for orphaned device allocations with 'nbrbutil -dump' on the master server.

Post the 'MDS allocations' section at the bottom of the output.

mph999
Level 6
Employee Accredited

Persoanlly I would first run nbrbutil -resetall

Even if the drivs don't show as reserver in nbrbutil -dump, this can get things working agan.

Beware it will kill all running jobs, so do at a time the system is not busy.

iclcz01
Level 4

I checked nbrbutil -dump before. Now I tried nbrbutil -resetall, but the problem persist.

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

One more command... Please run this command on the master server:

vmdareq

Copy output for drives Drive000 Drive011 Drive022 Drive028

Have you tried to add a test policy with something small in backup selection and STU mediaserver-hcart3-robot-acs-2 selected?

iclcz01
Level 4

I tried such policy with the same error. Here is output of vmdareq:

Drive000 - AVAILABLE
     master SCAN_HOST UP
     mediaserv1 UP
     mediaserv2 UP
     mediaserv3 UP
     mediaserver UP
     mediaserv4 UP
     mediaserv5 UP
     mediaserv6 UP
     mediaserv7 UP
Drive011 - RESERVED on Mon Feb 17 11:03:19 2014
     master RESERVED SCAN_HOST UP
     mediaserv1 UP
     mediaserv2 UP
     mediaserv3 UP
     mediaserver UP
     mediaserv4 UP
     mediaserv5 UP
     mediaserv6 UP
     mediaserv7 UP
Drive022 - RESERVED on Mon Feb 17 10:57:08 2014
     master SCAN_HOST UP
     mediaserv1 UP
     mediaserv2 UP
     mediaserv3 RESERVED UP
     mediaserver UP
     mediaserv4 UP
     mediaserv5 UP
     mediaserv6 UP
     mediaserv7 UP
Drive028 - AVAILABLE
     master SCAN_HOST UP
     mediaserv1 UP
     mediaserv2 UP
     mediaserv3 UP
     mediaserver UP
     mediaserv4 UP
     mediaserv5 UP
     mediaserv6 UP
     mediaserv7 UP
 

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

All I can suggest is that you log a support call with Symantec where you will be able to submit output without the need to change actual output and hostnames.

I perfectly understand the need to mask actual hostnames, but it seems we are missing something small somewhere because we cannot see the real picture...

iclcz01
Level 4

Thank you, I will try to log a call.

iclcz01
Level 4

The problem is solved with help of Symantec Support. The drives were not available because there were DOWN. I did not know it, because NB console showed them as UP, as well as vmoprcmd -d or tpconfig -l.

Only command vmoprcmd without parameters tells the true. Any attempt of bringing of downed drives up with vmoprcmd ended with message: The drive is not ready or inoperable.

The solution was deleting of downed drives with tpconfig, then tpautoconf -a and restarting of NetBackup.