Status code 58 for MS-Windows 2K3 Box

[Shiv_Sankar]

Hi,

Windows server backup is failing with status code 58.

Checked hosname to ip address resolution in both master, media and client servers. Everything is okay. I made an host entry in the all the servers(master, media and client servers).

Excuted bpclntcmd -pn from the client and it is working fine.

Run the bptestbpcd command from master and media server also for client server. I found no issues in the output.

Still the backup is failing with ERROR STATUS CODE 58(Cannot connect to client)....!

Pls help me to find the solution for this backup failure...!

Client BPCD log file:

06:19:34.691 [8104.7284] <2> bpcd main: offset to GMT 21600
06:19:34.691 [8104.7284] <2> bpcd main: Got socket for input 512
06:19:34.691 [8104.7284] <2> logconnections: BPCD ACCEPT FROM 156.81.208.30.57416 TO 156.81.239.121.13724
06:19:34.691 [8104.7284] <2> bpcd main: setup_sockopts complete
06:19:34.691 [8104.7284] <2> bpcd peer_hostname: Connection from host atlas.corp.com (156.81.208.30) port 57416
06:19:34.691 [8104.7284] <2> bpcd valid_server: comparing atlas and atlas.corp.com
06:19:34.691 [8104.7284] <4> bpcd valid_server: hostname comparison succeeded
06:19:34.894 [8104.7284] <2> bpcd main: output socket port number = 1
06:19:36.097 [8104.7284] <2> bpcd main: Duplicated vnetd socket on stderr
06:19:36.097 [8104.7284] <2> bpcd main: <---- NetBackup 6.0 0 ------------initiated
06:19:36.097 [8104.7284] <2> bpcd main: Not using VxSS authentication with atlas.corp.com
06:19:36.159 [8104.7284] <2> bpcd main: BPCD_GET_VERSION_RQST
06:19:36.316 [8104.7284] <2> bpcd main: BPCD_READ_HOST_CONFIG_RQST
06:19:36.534 [8104.7284] <2> bpcd main: BPCD_GET_VERSION_RQST
06:19:36.753 [8104.7284] <2> bpcd main: BPCD_GET_NB_VERSION_RQST
06:19:36.753 [8104.7284] <4> bpcd main: Version string is NetBackup    6.0    600000    "C:\Program Files\VERITAS\NetBackup\bin"
06:19:36.972 [8104.7284] <2> bpcd main: BPCD_GET_PLATFORM_RQST
06:19:37.191 [8104.7284] <2> bpcd main: BPCD_GET_UNAME_RQST
06:19:37.191 [8104.7284] <2> getUnameInfo: UNAME_SYSNAME = WindowsNET
06:19:37.191 [8104.7284] <2> getUnameInfo: UNAME_NODENAME = PEPWAP02471
06:19:37.191 [8104.7284] <2> getUnameInfo: UNAME_RELEASE = 5
06:19:37.191 [8104.7284] <2> getUnameInfo: UNAME_VERSION = 2
06:19:37.191 [8104.7284] <2> getUnameInfo: UNAME_MACHINE = Intel x86 - Intel Pentium Pro - Revision xf0b
06:19:37.191 [8104.7284] <2> getUnameInfo: END
06:19:37.409 [8104.7284] <2> bpcd main: BPCD_GET_VERSION_RQST
06:19:37.519 [8104.7284] <2> bpcd main: BPCD_READ_TEXT_FILE_RQST
06:19:37.519 [8104.7284] <2> read_text_file: .\bpcd_util.c.3613: file_id = 3
06:19:37.519 [8104.7284] <2> read_text_file: .\bpcd_util.c.3664: file_name = <C:\Program Files\VERITAS\NetBackup\share\version_crypt.txt>
06:19:37.519 [8104.7284] <2> read_text_file: .\bpcd_util.c.3688: v status = 0
06:19:37.519 [8104.7284] <2> read_text_file: .\bpcd_util.c.3691: n status = 0
06:19:37.519 [8104.7284] <2> read_text_file: .\bpcd_util.c.3739: v status = 0
06:19:37.519 [8104.7284] <2> read_text_file: .\bpcd_util.c.3742: n status = 0
06:19:37.737 [8104.7284] <2> bpcd main: BPCD_READ_TEXT_FILE_RQST
06:19:37.737 [8104.7284] <2> read_text_file: .\bpcd_util.c.3613: file_id = 4
06:19:37.737 [8104.7284] <2> read_text_file: .\bpcd_util.c.3664: file_name = <C:\Program Files\VERITAS\NetBackup\share\ciphers.txt>
06:19:37.737 [8104.7284] <2> read_text_file: .\bpcd_util.c.3688: v status = 0
06:19:37.737 [8104.7284] <2> read_text_file: .\bpcd_util.c.3691: n status = 0
06:19:37.737 [8104.7284] <2> read_text_file: .\bpcd_util.c.3739: v status = 0
06:19:37.737 [8104.7284] <2> read_text_file: .\bpcd_util.c.3742: n status = 0
06:19:37.956 [8104.7284] <2> bpcd main: BPCD_OPEN_FOR_READ_RQST
06:19:37.956 [8104.7284] <2> bpcd main: open for read file name = C:\Program Files\VERITAS\NetBackup\bin\version.txt
06:19:37.956 [8104.7284] <2> bpcd main: buffer length = 16383
06:19:37.956 [8104.7284] <2> bpcd main: our open flags = 0x0
06:19:37.956 [8104.7284] <2> bpcd main: client open flags = 0x8000
06:19:37.956 [8104.7284] <2> bpcd main: file size = 112
06:19:37.956 [8104.7284] <2> bpcd main: completed the write of the open file number 4 to the output socket
06:19:38.175 [8104.7284] <2> bpcd main: BPCD_READ_RQST
06:19:38.175 [8104.7284] <2> bpcd main: read request on file number 4
06:19:38.175 [8104.7284] <2> bpcd main: read request of 16383 bytes
06:19:38.175 [8104.7284] <2> bpcd main: read 112 bytes
06:19:38.175 [8104.7284] <2> bpcd main: Before write of read_count = 112
06:19:38.175 [8104.7284] <2> bpcd main: After write of read_count
06:19:38.175 [8104.7284] <2> bpcd main: completed write of file info
06:19:38.394 [8104.7284] <2> bpcd main: BPCD_CLOSE_FILE_RQST
06:19:38.612 [8104.7284] <2> bpcd main: BPCD_DISCONNECT_RQST
06:19:38.612 [8104.7284] <2> bpcd exit_bpcd: exit status 0  ----------->exiting
06:19:40.597 [3864.2132] <2> bpcd main: offset to GMT 21600
06:19:40.597 [3864.2132] <2> bpcd main: Got socket for input 524
06:19:40.597 [3864.2132] <2> logconnections: BPCD ACCEPT FROM 156.81.208.30.57695 TO 156.81.239.121.13724
06:19:40.597 [3864.2132] <2> bpcd main: setup_sockopts complete
06:19:40.597 [3864.2132] <2> bpcd peer_hostname: Connection from host atlas.corp.com (156.81.208.30) port 57695
06:19:40.597 [3864.2132] <2> bpcd valid_server: comparing atlas and atlas.corp.com
06:19:40.597 [3864.2132] <4> bpcd valid_server: hostname comparison succeeded
06:19:40.800 [3864.2132] <2> bpcd main: output socket port number = 1
06:19:41.019 [3864.2132] <2> bpcd main: Duplicated vnetd socket on stderr
06:19:41.019 [3864.2132] <2> bpcd main: <---- NetBackup 6.0 0 ------------initiated
06:19:41.019 [3864.2132] <2> bpcd main: Not using VxSS authentication with atlas.corp.com
06:19:41.144 [3864.2132] <2> bpcd main: BPCD_GET_VERSION_RQST
06:19:41.347 [3864.2132] <2> bpcd main: BPCD_READ_HOST_CONFIG_RQST
06:19:41.566 [3864.2132] <2> bpcd main: BPCD_DISCONNECT_RQST
06:19:41.566 [3864.2132] <2> bpcd exit_bpcd: exit status 0  ----------->exiting
06:20:05.972 [4176.6808] <2> bpcd main: offset to GMT 21600
06:20:05.972 [4176.6808] <2> bpcd main: Got socket for input 532
06:20:05.972 [4176.6808] <2> logconnections: BPCD ACCEPT FROM 156.81.204.225.53009 TO 156.81.239.121.13724
06:20:05.972 [4176.6808] <2> bpcd main: setup_sockopts complete
06:20:05.972 [4176.6808] <2> bpcd peer_hostname: Connection from host whale.corp.com (156.81.204.225) port 53009
06:20:05.972 [4176.6808] <2> bpcd valid_server: comparing atlas and whale.corp.com
06:20:05.972 [4176.6808] <2> bpcd valid_server: comparing whale.corp.com and whale.corp.com
06:20:05.972 [4176.6808] <4> bpcd valid_server: hostname comparison succeeded
06:20:06.175 [4176.6808] <2> bpcd main: output socket port number = 1
06:20:07.378 [4176.6808] <2> bpcd main: Duplicated vnetd socket on stderr
06:20:07.378 [4176.6808] <2> bpcd main: <---- NetBackup 6.0 0 ------------initiated
06:20:07.378 [4176.6808] <2> bpcd main: Not using VxSS authentication with whale.corp.com
06:20:07.441 [4176.6808] <2> bpcd main: BPCD_DISCONNECT_RQST
06:20:07.441 [4176.6808] <2> bpcd exit_bpcd: exit status 0  ----------->exiting

[Venkatesh_K]

From the NB administration Console:

1. Launch the NetBackup Administration Console, connecting to the master server
 

2. Expand Host Properties in the left pane
 

3. Select Master Server in the left pane
 

4. Click the name of the master server in the right pane
 

5. Select the Client Attributes section
 

6. Add the name of the client in that is having problem if it isn't listed
7. In the Connect Options tab for the client, make the following changes:
 

BPCD connect back -> "Random port"  or VNETD port (give test backup try with both options)
Ports ->  "Reserved port"
Daemon connection port -> "Daemon port only"

OR 

Try camparing with your client whose backups are successfull and try same values for this client also


Tech note:

http://seer.entsupport.symantec.com/docs/321172.htm

regards,
Venkat

[Mouse]

STATUS CODE 58: Can't connect to client. Troubleshooting procedures for Status 58 errors.

Details:

Overview:
A status 58 error results from either a TCP SYN request sent to a client from the NetBackup (NBU) server that was not acknowledged or the server was not resolvable so a TCP SYN request was not sent. The majority of the causes of this issue are due to the client not listening on the BPCD or VNETD ports, the master server unable to resolve the client by hostname, or the client can not resolve the NBU server by its IP address. NBU clients running 6.x release, though it uses the vnetd daemon for incoming connections, it still requires bpcd to perform the hostname compare to authenticate the NBU server.

http://support.veritas.com/docs/321172

 

[nairdheeraj]

Please check your netbackup client properties and see if you have mentioned any other server apart from your existing Master and Media server. Ideally there should not be any other server entry.

Also let us know if this setup was working earlier or are you facing the issue from the very beginning?

[Shiv_Sankar]

Thank you all. Finally I am able to resolve the issue with the help of your vaulable suggestions ....!

[Rithesh]

Hello

I have a similar issue

Netbackup server is 6.5.2
Client is upgraded to Win 2008 server(Ent).
The rest of the servers on the same policy works well.
One client is making an issue with 58/54

I have gone through all the client test.

I have got error on bptestbpcd .


C:\Program Files\VERITAS\NetBackup\bin\Admincmd>bptestbpcd.exe -client xxx-xxxx-xxxx -debug >>c:\vqsq01.txt
07:06:35.895 [5496.10284] <2> bptestbpcd: VERBOSE = 0
07:06:35.895 [5496.10284] <2> init_cache: vnet_hosts.c.915: host_cache_size: 200
 0x000000c8
07:06:35.895 [5496.10284] <2> init_cache: vnet_hosts.c.916: cache_time: 3600 0x0
0000e10
07:06:35.895 [5496.10284] <2> init_cache: vnet_hosts.c.928: host_failed_cache_si
ze: 40 0x00000028
07:06:35.895 [5496.10284] <2> init_cache: vnet_hosts.c.929: cache_time: 3600 0x0
0000e10
07:06:38.160 [5496.10284] <2> init_cache: vnet_hosts.c.915: host_cache_size: 200
 0x000000c8
07:06:38.160 [5496.10284] <2> init_cache: vnet_hosts.c.916: cache_time: 3600 0x0
0000e10
07:06:38.160 [5496.10284] <2> init_cache: vnet_hosts.c.928: host_failed_cache_si
ze: 40 0x00000028
07:06:38.160 [5496.10284] <2> init_cache: vnet_hosts.c.929: cache_time: 3600 0x0
0000e10
07:07:02.442 [5496.10284] <2> vnet_async_connect: vnet_vnetd.c.4217: getsockopt
SO_ERROR returned: 10060 0x0000274c
07:07:11.332 [5496.10284] <2> vnet_async_connect: vnet_vnetd.c.4217: getsockopt
SO_ERROR returned: 10060 0x0000274c
07:07:33.270 [5496.10284] <2> vnet_async_connect: vnet_vnetd.c.4217: getsockopt
SO_ERROR returned: 10060 0x0000274c
07:07:53.270 [5496.10284] <2> vnet_async_connect: vnet_vnetd.c.4217: getsockopt
SO_ERROR returned: 10060 0x0000274c
07:08:04.270 [5496.10284] <2> vnet_async_connect: vnet_vnetd.c.4217: getsockopt
SO_ERROR returned: 10060 0x0000274c
07:08:25.285 [5496.10284] <2> vnet_async_connect: vnet_vnetd.c.4217: getsockopt
SO_ERROR returned: 10060 0x0000274c
07:08:35.473 [5496.10284] <2> vnet_async_connect: vnet_vnetd.c.4217: getsockopt
SO_ERROR returned: 10060 0x0000274c
07:08:57.535 [5496.10284] <2> vnet_async_connect: vnet_vnetd.c.4217: getsockopt
SO_ERROR returned: 10060 0x0000274c
07:09:06.676 [5496.10284] <2> vnet_async_connect: vnet_vnetd.c.4217: getsockopt
SO_ERROR returned: 10060 0x0000274c
07:09:27.817 [5496.10284] <2> vnet_async_connect: vnet_vnetd.c.4217: getsockopt
SO_ERROR returned: 10060 0x0000274c
07:09:27.817 [5496.10284] <2> vnet_connect_to_service_or_vnetd: vnet_vnetd.c.357
0: vnet_async_connect failed: 18 0x00000012
07:09:27.817 [5496.10284] <2> nb_connect_to_vnetd_or_legacy: comm.c.2030: vnet_c
onnect_to_vnetd_or_service failed: 18
07:09:27.817 [5496.10284] <2> local_bpcr_connect: nb_connect_to_vnetd_service(WC
DCC-CV-VQSQ01.westwood.college.local) failed: 25
07:09:27.832 [5496.10284] <2> local_bpcr_connect: Can't connect to client xxx-xxxx-xxxx
07:09:27.832 [5496.10284] <2> ConnectToBPCD: bpcd_connect_and_verify(WCDCC-CV-VQ
SQ01.westwood.college.local, xxxx--xxxxal) failed: 25
<16>bptestbpcd main: Function ConnectToBPCD(xxxx--xxxx
al) failed: 25
07:09:27.832 [5496.10284] <16> bptestbpcd main: Function ConnectToBPCD(xxx-xxxx-xxxx) failed: 25
<2>bptestbpcd: cannot connect on socket
07:09:27.832 [5496.10284] <2> bptestbpcd: cannot connect on socket
<2>bptestbpcd: EXIT status = 25
07:09:27.832 [5496.10284] <2> bptestbpcd: EXIT status = 25
cannot connect on socket

C:\Program Files\VERITAS\NetBackup\bin\Admincmd>

Please some one provide a help on this...


Thanks
Ritz

[Andy_Welburn]

GENERAL ERROR: On a Windows 2008 client, backups are failing with one of the following errors: canno...

[Rithesh]

Firewall has been disabled...

[Rithesh]

Thanks ANDY now its working after disabling the firewall...
That was excellent solution suggested..
Hats off Man...



Ritz

[Andy_Welburn]

We just added an Inbound Rule to exclude the NetBackup process bpinetd.exe which alleviated our issues (different to the exclusion in the T/N I quoted previously I know, but ...)