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Status code 98 on HP-UX 11.23 IA64 Media Server

Taqadus_Rehman
Level 6

Hi Team,

Yesterday i have installed new Media Server on HP-UXIA64 machine, hardware is hp rx8640 ( i guess no compatibility issue). standard backup or newly installed media server are failing with Status code 98.

Check drive status seems to be fine. It doesn't have any pending status also and volume pools are also set  to any host. ltid service also running, robtest also checked. 

I almost checked all the technotes. but could not find any ref.

BPTM logs for spacific job attached.

you support in this regard will be highly acknowledged.

1 ACCEPTED SOLUTION

Accepted Solutions

Nathan_Kippen
Level 6
Certified

Check your permissions on the ACSLS server.  What version of acsls are you running ....

Check ...

$ /export/home/ACSSS
 

$ cd data
 

$ ls
external  internal
 

$ cd external
 

$ ls
SL3000          access_control  custom_routing  fixed_volume    mixed_media     vol_attr.dat    volrpt
 

$ cd access_control
 

$ ls
adi.names.SAMPLE           internet.addresses         ownership.assignments      users.SAMPLE.disallow
command.SAMPLE.allow       internet.addresses.SAMPLE  users.ALL.allow
command.SAMPLE.disallow    lu62.names.SAMPLE          users.SAMPLE.allow
 

If you're using these files you'll probably want to modify the internet.addresses file and the usres.ALL.allow file.

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30 REPLIES 30

RiaanBadenhorst
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Hi,

 

The problem seems to be with the robot

 

18:14:16.452 [25581] <16> mount_open_media: error requesting media, TpErrno = Robot operation failed

 

Which means NetBackup couldn't mount the media in the drive. Are you using ACSLS?

 

R

Taqadus_Rehman
Level 6

YES. we are using ACSLS 7.0

RiaanBadenhorst
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Hi,

 

I would suggest checking your syslogs for ACSD messages, and also add an entry for VERBOSE in vm.conf, restart LTID (also logs in Syslog). Rerun your backup.

 

Should be a clue in there.

 

R

Taqadus_Rehman
Level 6

it means the problem could be between ACSLS and the media server.

another thing this was the raw system. all the OS installation OS done yesterday and not been tuned yet. I have deputed OS vendor to tune netbackup related parameters.

The minimum recommended values for HP-UX media servers are:

semume        64
semmap        64
semmni        1024
semmns        1024
semmnu        1024

RiaanBadenhorst
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Hi,

 

Yes it could be, sorry, I've not worked on ACSLS in years. But you have to keep in mind that for ACS netbackup is not in control, we're simply asking ACS which controls robot operations to perform actions for us. The messages from the ACS daemon (ACSD) should give you some feedback on what is happening, or some of the netbackup messages that will log to syslog once you edit the vm.conf entry to enable logging.

 

Tuning the system is also a good idea.

 

R

Taqadus_Rehman
Level 6

Thanks for the idea...let me implement this and i will get back to you

Taqadus_Rehman
Level 6

 

something form System logs (ACSD).
 
Oct  9 17:57:20 gen-mig acsd[24389]: ACS(0) dismount failure for volume A00516 on drive (0,0,0,1), ACS status = 154, STATUS_VOLUME_ACCESS_DENIED
 
and i found this on above noted log but not yet implemented.
 

RiaanBadenhorst
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Hi

 

Can you successfully use the ACSTEST utility to check the robot? Any errors using it?

 

I would suggest testing it from working (old), and your new media server. If you can run it from both, then proceed. It might be some configuration that is blocking the new server because its not authorized (known) by ACSLS server.

 

R

Taqadus_Rehman
Level 6

output from media server robtest

 

 ./robtest
Configured robots with local control supporting test utilities:
  ACS(0)     ACSLS host = ACSLS
 
Robot Selection
---------------
  1)  ACS 0
  2)  none/quit
Enter choice: 1
 
Robot selected: ACS(0)   ACSLS host = ACSLS, SSI socket = 13741
 
Invoking robotic test utility:
/usr/openv/volmgr/bin/acstest -rn 0 -r ACSLS -s 13741
 
Server 0 with 10 free cells is in state "STATE_RUN"
 
QUERY SERVER complete
 
Enter acs commands (? returns help information)
qserver
Server 0 with 10 free cells is in state "STATE_RUN"
 
QUERY SERVER complete
 

 

 

RiaanBadenhorst
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I'm afraid I'm not going to be off further use, sorry, i just dont know enough about ACS.

 

I'm sure someone will pick this up tomorrow, when the world goes to work :)

Taqadus_Rehman
Level 6

nothing to sorry here, in fact you gave me the clue to dig down further into this. i also taken this up with our netbackup vendor let see what they suggest.

thanks a lot.

 

RiaanBadenhorst
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Glad to help, please remember to post the solution you discover so we can all be educated :)

Marianne
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After you have enabled verbose logging, please use robtest/acstest to mount/dismount media:

Query volume status:

qvol A00516

Mount a Volume:

m A00516 0,0,0,1

Query drive status:

drstat

Dismount  Volume:

dm A00516 0,0,0,1 f

RiaanBadenhorst
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Finally, Marianne has arrived :)

Marianne
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It's good to be home! smiley

Taqadus_Rehman
Level 6

Hi Marianne,

I have tested acstest and "qserver" worked. i did not query volume, drive and mount/dismount volume. I will check this and return to u

Andy_Welburn
Level 6

Missing the warmth & food already!

Nathan_Kippen
Level 6
Certified

Check your permissions on the ACSLS server.  What version of acsls are you running ....

Check ...

$ /export/home/ACSSS
 

$ cd data
 

$ ls
external  internal
 

$ cd external
 

$ ls
SL3000          access_control  custom_routing  fixed_volume    mixed_media     vol_attr.dat    volrpt
 

$ cd access_control
 

$ ls
adi.names.SAMPLE           internet.addresses         ownership.assignments      users.SAMPLE.disallow
command.SAMPLE.allow       internet.addresses.SAMPLE  users.ALL.allow
command.SAMPLE.disallow    lu62.names.SAMPLE          users.SAMPLE.allow
 

If you're using these files you'll probably want to modify the internet.addresses file and the usres.ALL.allow file.

Taqadus_Rehman
Level 6

Nathan,

I am going to check this now. but for other media servers all the backups are going fine. and i dont think/remember i had made any entry to these files even in past.