10-10-2010 02:09 AM
Hi Team,
Yesterday i have installed new Media Server on HP-UXIA64 machine, hardware is hp rx8640 ( i guess no compatibility issue). standard backup or newly installed media server are failing with Status code 98.
Check drive status seems to be fine. It doesn't have any pending status also and volume pools are also set to any host. ltid service also running, robtest also checked.
I almost checked all the technotes. but could not find any ref.
BPTM logs for spacific job attached.
you support in this regard will be highly acknowledged.
Solved! Go to Solution.
10-10-2010 09:53 AM
Check your permissions on the ACSLS server. What version of acsls are you running ....
Check ...
$ /export/home/ACSSS
$ cd data
$ ls
external internal
$ cd external
$ ls
SL3000 access_control custom_routing fixed_volume mixed_media vol_attr.dat volrpt
$ cd access_control
$ ls
adi.names.SAMPLE internet.addresses ownership.assignments users.SAMPLE.disallow
command.SAMPLE.allow internet.addresses.SAMPLE users.ALL.allow
command.SAMPLE.disallow lu62.names.SAMPLE users.SAMPLE.allow
If you're using these files you'll probably want to modify the internet.addresses file and the usres.ALL.allow file.
10-10-2010 02:34 AM
Hi,
The problem seems to be with the robot
18:14:16.452 [25581] <16> mount_open_media: error requesting media, TpErrno = Robot operation failed
Which means NetBackup couldn't mount the media in the drive. Are you using ACSLS?
R
10-10-2010 02:55 AM
YES. we are using ACSLS 7.0
10-10-2010 03:12 AM
Hi,
I would suggest checking your syslogs for ACSD messages, and also add an entry for VERBOSE in vm.conf, restart LTID (also logs in Syslog). Rerun your backup.
Should be a clue in there.
R
10-10-2010 03:20 AM
it means the problem could be between ACSLS and the media server.
another thing this was the raw system. all the OS installation OS done yesterday and not been tuned yet. I have deputed OS vendor to tune netbackup related parameters.
The minimum recommended values for HP-UX media servers are:
semume 64
semmap 64
semmni 1024
semmns 1024
semmnu 1024
10-10-2010 03:24 AM
Hi,
Yes it could be, sorry, I've not worked on ACSLS in years. But you have to keep in mind that for ACS netbackup is not in control, we're simply asking ACS which controls robot operations to perform actions for us. The messages from the ACS daemon (ACSD) should give you some feedback on what is happening, or some of the netbackup messages that will log to syslog once you edit the vm.conf entry to enable logging.
Tuning the system is also a good idea.
R
10-10-2010 03:29 AM
Thanks for the idea...let me implement this and i will get back to you
10-10-2010 05:09 AM
10-10-2010 05:26 AM
Hi
Can you successfully use the ACSTEST utility to check the robot? Any errors using it?
I would suggest testing it from working (old), and your new media server. If you can run it from both, then proceed. It might be some configuration that is blocking the new server because its not authorized (known) by ACSLS server.
R
10-10-2010 05:42 AM
output from media server robtest
10-10-2010 05:51 AM
I'm afraid I'm not going to be off further use, sorry, i just dont know enough about ACS.
I'm sure someone will pick this up tomorrow, when the world goes to work :)
10-10-2010 05:59 AM
nothing to sorry here, in fact you gave me the clue to dig down further into this. i also taken this up with our netbackup vendor let see what they suggest.
thanks a lot.
10-10-2010 06:01 AM
Glad to help, please remember to post the solution you discover so we can all be educated :)
10-10-2010 07:15 AM
After you have enabled verbose logging, please use robtest/acstest to mount/dismount media:
Query volume status:
qvol A00516
Mount a Volume:
m A00516 0,0,0,1
Query drive status:
drstat
Dismount Volume:
dm A00516 0,0,0,1 f
10-10-2010 07:25 AM
Finally, Marianne has arrived :)
10-10-2010 07:31 AM
It's good to be home!
10-10-2010 07:35 AM
Hi Marianne,
I have tested acstest and "qserver" worked. i did not query volume, drive and mount/dismount volume. I will check this and return to u
10-10-2010 08:00 AM
Missing the warmth & food already!
10-10-2010 09:53 AM
Check your permissions on the ACSLS server. What version of acsls are you running ....
Check ...
$ /export/home/ACSSS
$ cd data
$ ls
external internal
$ cd external
$ ls
SL3000 access_control custom_routing fixed_volume mixed_media vol_attr.dat volrpt
$ cd access_control
$ ls
adi.names.SAMPLE internet.addresses ownership.assignments users.SAMPLE.disallow
command.SAMPLE.allow internet.addresses.SAMPLE users.ALL.allow
command.SAMPLE.disallow lu62.names.SAMPLE users.SAMPLE.allow
If you're using these files you'll probably want to modify the internet.addresses file and the usres.ALL.allow file.
10-10-2010 10:44 PM
Nathan,
I am going to check this now. but for other media servers all the backups are going fine. and i dont think/remember i had made any entry to these files even in past.