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Storage Server do not start !

Dackey
Level 4

Hello all,

My infrastructure is this :

Master Server : Windows Server 2008 R2 v8.3.0.2

Appliance 5230 : v3.3.0.2

It's a Confidential Network.

Before my appliance was v3.1.1, i don't know if the upgrade is the reason of the issue...

 

When i list the Volume Disk / Disk Pool / Storage Server :

Volume Disk is DOWN

Disk Pool is UP

Storage Server is DOWN

When i want to start the storage server this command is successfull but do nothing !

nbdevconfig -changests -storage _server <ApplianceName> -stype PurDisk -state RESET

 

When i want to start the Disk Volume it's work, but go DOWN arround after 1m30.

nbdevconfig -changestate -stype PureDisk -dp <DPName> -dv PureDiskVolume -state RESET

 

The bptestbpcd is ok

bpclntcmd -get_remote_host_version <ApplianceName>

When i check the Admin log i see this error : vnet_vxss_check_user_cred() failed : 35

There is no failed in the spad log and spoold log.

The configuration is in USE_VXSS = PROHIBITED

In the nbemm log:

vnet_proxy_socket_swap failed, retval: 7660(ProxyConnector.cpp:187)

PBXIOP_Connection_Handler::open, connectToProxy() failed, retval = 7660

PBXIOP_Concurrency_Strategy_MT::svc, svc_handler not activated,3:TAO,2

could you tell me which log i must check plz.

 

now i don't know where to look to find out this issue !

Could you help me please.

1 ACCEPTED SOLUTION

Accepted Solutions

Dackey
Level 4

Hello,

I've resolved the issue.

There was many problems:

- Certificate i have update

- Get off Media Server on the Storage Server for Credential

- Restart Netbackup Services

- stop nbrmms

- Restart nbrmms

- Change state of Volume / DiskPool and StorageUnit.

View solution in original post

4 REPLIES 4

Michal_Mikulik1
Moderator
Moderator
Partner    VIP    Accredited Certified

Hello,

I have checked compatibility matrix and Windows 2008 is not supported for NetBackup 8.x servers. You should resolve this first. Storage Server/Appliance itself is probably fine, a problem could be with communication with the Master Server.

Regards

Michal

pats_729
Level 6
Employee

I agree with @Michal_Mikulik1 . 

Plan to upgrade OS version for NBU 8.3.x version. It should be resolved first.

StefanosM
Level 6
Partner    VIP    Accredited Certified

actually 2008 is a supported OS version for 8.2. At least was supported when 2008 was supported by Microsoft.
I think that the fastest way to resolve this is to open a case to veritas support.

 

Dackey
Level 4

Hello,

I've resolved the issue.

There was many problems:

- Certificate i have update

- Get off Media Server on the Storage Server for Credential

- Restart Netbackup Services

- stop nbrmms

- Restart nbrmms

- Change state of Volume / DiskPool and StorageUnit.