Storage server error

[xsmith54]

Hello friends
Can you help me with this mistake?

[Amol_Nair]

Start by checking whether the NetBackup Deduplication Engine and Deduplication manager services are running on the media server..

Also check if any errors are reported in the windows event viewer logs

[Marianne]

@xsmith54, 

Please tell us what you were trying to do in the 'Change Storage Server' screen when the error appeared.

*** EDIT*** 

Apologies for the picture that 'disappeared' when I changed the subject (Please do not post your email address in a public forum). 
I managed to locate the picture and re-added it. 

[Tousif]

Hello

Please share the error again.

Regards,

[xsmith54]

Hi!

Error submitted

[xsmith54]

Hi Marianne!

Thank you for your help.

I was trying to check the properties of the storage server.

The problem is that the storage server stays down and does not stay UP.

View the status of the storage server:

---------------------------------------------------------------------------------------------------------------------------------------

[root@srv70100 admincmd]# ./nbdevquery -listdp -U
Disk Pool Name : dp_srv70100
Disk Pool Id : dp_srv70100
Disk Type : PureDisk
Status : UP
Flag : Patchwork
Flag : Visible
Flag : OpenStorage
Flag : SingleStorageServer
Flag : CopyExtents
Flag : AdminUp
Flag : InternalUp
Flag : LifeCycle
Flag : CapacityMgmt
Flag : FragmentImages
Flag : Cpr
Flag : FT-Transfer
Flag : OptimizedImage
Flag : ReplicationSource
Flag : ReplicationTarget
Flag : TargetedReplication
Raw Size (GB) : 93054.36
Usable Size (GB) : 93054.36
High Watermark : 98
Low Watermark : 80
Num Volumes : 1
Max IO Streams : -1
Comment :
Storage Server : srv70100 (DOWN)

[quebek]

few things to validate:

are spoold, spad process running there?

ie.

bpps -x|grep d$
root 13963 1 0 Oct17 ? 00:01:14 /usr/openv/pdde/pdcr/bin/spad
root 14203 1 21 Oct17 ? 11:26:13 /usr/openv/pdde/pdcr/bin/spoold

do you have all file systems mounted ?

df -hP

especially these found from below command

nbdevquery -listconfig -stype PureDisk -storage_server `hostname`|grep path

V7.5 "storagepath" "/msdp/data/dp1/pdvol" string
V7.5 "spalogpath" "/msdp/data/dp1/pdvol/log" string
V7.5 "dbpath" "/msdp/cat" string

Are these mounted??

[xsmith54]

Hi Quebek

Follow the output and the answers to your questions.

are spoold, spad process running there?

Yes

[root@srv70100 bin]# ./bpps -x|grep d$
root 7054 1 0 Oct18 ? 00:04:24 /usr/openv/pdde/pdcr/bin/spad
root 7387 1 90 Oct18 ? 18:26:08 /usr/openv/pdde/pdcr/bin/spoold
root 7511 1 0 Oct18 pts/0 00:00:04 /usr/openv/volmgr/bin/ltid
root 7517 1 0 Oct18 pts/0 00:00:05 vmd
root 8088 7511 0 Oct18 pts/0 00:00:00 tldd
root 8277 7511 0 Oct18 pts/0 00:00:00 avrd

-----------------------------------------------------------------------------------------------------

do you have all file systems mounted ?

Yes.

[root@srv70100 bin]# df -hP
Filesystem Size Used Avail Use% Mounted on
/dev/mapper/rhel-root 270G 33G 238G 12% /
devtmpfs 48G 0 48G 0% /dev
tmpfs 48G 0 48G 0% /dev/shm
tmpfs 48G 73M 48G 1% /run
tmpfs 48G 0 48G 0% /sys/fs/cgroup
/dev/sda1 1014M 241M 774M 24% /boot
/dev/mapper/vgcat-lvcat 1.0T 7.6G 1016G 1% /msdp/cat
/dev/mapper/vgvol2-lvvol2 32T 26T 6.2T 81% /msdp/vol2/data
/dev/mapper/vgvol1-lvvol1 32T 28T 4.8T 86% /msdp/vol1/data
/dev/mapper/vgvol0-lvvol0 32T 25T 7.8T 76% /msdp/vol0/data
tmpfs 9.5G 12K 9.5G 1% /run/user/42
tmpfs 9.5G 0 9.5G 0% /run/user/2110
tmpfs 9.5G 0 9.5G 0% /run/user/2065
tmpfs 9.5G 0 9.5G 0% /run/user/2066
[root@srv70100 bin]#

------------------------------------------------------------------------------------------------------------

[root@srv70100 admincmd]# ./nbdevquery -listconfig -stype PureDisk -storage_server srv70100 |grep path
V7.5 "storagepath" "/msdp/vol0/data" string
V7.5 "spalogpath" "/msdp/vol0/data/log" string
V7.5 "dbpath" "/msdp/cat" string
[root@srv70100 admincmd]#

---------------------------------------------------------

Best Regards

[quebek]

Hmm

this is interesting ... 

I trust that the details you are willing to see are gathered from this command

nbdevconfig -getconfig -stype PureDisk -storage_server `hostname`

and looks like this is working on your end... can you please run it?

I would started looking into msdp related logs... https://www.veritas.com/content/support/en_US/search-results.html?q=msdp%20logging

[xsmith54]

Hi Quebek!

The output of the command follows.

[root@srv70099 admincmd]# ./nbdevconfig -getconfig -stype PureDisk -storage_server srv70100
RDSM has encountered an issue with STS where the server was not found: getStorageServerConfig
failed to get storage server configuration information, invalid command parameter
[root@srv70099 admincmd]# ^C
[root@srv70099 admincmd]#

Best Regards

[quebek]

So how come you managed to get output from the same command earlier when I did ask for it few days ago?

Create all logs required to troubleshoot MSDP and retry and most likely open case with VRTS support if not already done.

[xsmith54 · Accepted solution]

Hi guys
Problem solved:
CAUSE: Missing IPv6 input on the hostfile, this is necessary for the spooled service communication
SOLUTION SUMMARY: Add the entry in the host file of the media server

Best Regards.