04-05-2018 07:27 AM
Hello
we opened a ticket with support, now for more than a moth the problem still not resolved yet.
can any one let us know how to move the support to next level to resolve the issue.
Regards
04-05-2018 07:34 AM
Have you tried the Technical Support Escalation Process via a Duty Manager? It is described in Veritas Technical Support Solutions Handbook. Andrew
04-05-2018 07:50 AM
Fellow VOX community members cannot assist with your Support issue. You need to phone the Support telephone number and ask to speak to a Duty Manager.
If you tell us what your NetBackup problem is, we can attempt to provide advice.
04-06-2018 02:28 AM
What is the issue
04-08-2018 11:59 PM - edited 04-09-2018 12:11 AM
Seems @AsimKhan registered on Thursday with the sole purpose of ranting about Veritas Support:
https://vox.veritas.com/t5/Veritas-Support-User-Experience/poor-support/m-p/849426 Case # was shared in this post: 180321-000419
https://vox.veritas.com/t5/Veritas-Support-User-Experience/Introducing-The-Veritas-Support-User-Expe...
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