01-25-2021 09:25 AM - edited 01-25-2021 11:37 AM
Hi,
Is it possible to open a support ticket without having a support contract?
Can I pay for the ticket and have the issue resolved?
Thanks
Solved! Go to Solution.
01-25-2021 10:21 PM
I seriously doubt that you will be able to open a Support call.
The Dispatch team firstly check for eligibility before a case can be opened.
01-25-2021 10:21 PM
I seriously doubt that you will be able to open a Support call.
The Dispatch team firstly check for eligibility before a case can be opened.
01-26-2021 07:31 AM
I confirmed with support that they do not do pay as needed support ticket.
Thanks Marianne
01-26-2021 01:41 PM
I'm trying to imagine having to pay T&M for some of the issues I've opened tickets for previously - it's not always a pretty picture. =)