Symantec Netbackup Hyper-V restore - cannot connect on socket

[Faridyasin]

18:30:59 8/9/2014: Restore Started

18:31:05 (132384.001) Restoring from copy 1 of image created 8/1/2014 3:40:59 PM from policy Hyper-LVC
18:34:47 INF - Beginning read-blockmap on server pwanbut01 of client amber.kar.com, reading file @aaaa_.
18:47:00 (132384.001) Status of restore from copy 1 of image created 8/1/2014 3:40:59 PM = cannot connect on socket

18:47:00 (132384.001) The following files/folders were not restored:
18:47:00 (132384.001) UTF - /C/PerfLogs/

18:47:06 (132384.xxx) INF - Status = Hyper-V policy restore error.

Kindly help this regards,

Faridyasin

[Marianne]

Are you trying to restore directly to the virtual machine?

If so, you need to install NBU agent or else restore to alternate folder on the Hyper-V server and copy files to the vm.

Please read this section in NetBackup for Hyper-V Administrator's Guide  :
About restoring individual files

[Faridyasin]

Thanks for yoour prompt response, i am trying to restore Whole virtual machine to same host or different host as well i tried to restore single folder of virtual also but failure.

[Marianne]

The error in your opening post looks like an attempt to restore individual files to a vm where no NBU client is installed.
Is that right? 

Please read through Notes on full virtual machine restore in above manual as well as steps listed from page 51 onwards under To restore the entire Hyper-V virtual machine topic.

If restore is still failing, please share the steps that you are following.
Screenshots may help us understand where/why the restore is not working in your environment.

[Faridyasin]

Dear Marianne

Netbackup agent installed on hyper v host and i am trying to restore Virtual machine(VHD) file to same Hyper-V host and different hyper v host but same issue.

REgards,

Faridyasin 

[Faridyasin]

I follow the steps in page 51 and i tried both full virtual machine and single folder but same err

[Pangal]

Kindly post the ouput of bptestbpcd.exe -client clientname -debug

[Faridyasin]

Dear Pangal,

where have to run above test on master server/media server /clinet

Regards

[Faridyasin]

D:\Program Files\Veritas\NetBackup\bin\admincmd>bptestbpcd -client mn-hv-04 -debug
13:58:48.495 [6724.7440] <2> bptestbpcd: VERBOSE = 0
13:58:48.495 [6724.7440] <2> ConnectionCache::connectAndCache: Acquiring new connection for host backup, query type 223
13:58:48.510 [6724.7440] <2> vnet_pbxConnect: pbxConnectEx Succeeded
13:58:48.510 [6724.7440] <2> logconnections: BPDBM CONNECT FROM 172.30.30.230.61165 TO 172.20.20.23.1556 fd = 628
13:58:48.651 [6724.7440] <2> db_CLIENTsend: reset client protocol version from 0 to 8
13:58:48.900 [6724.7440] <2> db_end: Need to collect reply
13:58:48.916 [6724.7440] <2> db_freeEXDB_INFO: ?
13:58:48.916 [6724.7440] <2> vnet_pbxConnect: pbxConnectEx Succeeded
13:58:48.916 [6724.7440] <2> logconnections: BPCD CONNECT FROM 172.30.30.230.61166 TO 172.30.50.18.1556 fd = 628
13:58:48.916 [6724.7440] <2> vnet_pbxConnect: pbxConnectEx Succeeded
13:58:49.056 [6724.7440] <8> do_pbx_service: [vnet_connect.c:2152] via PBX VNETD CONNECT FROM 172.30.30.230.61167 TO 172
.30.50.18.1556 fd = 648
13:58:49.056 [6724.7440] <8> vnet_vnetd_connect_forward_socket_begin: [vnet_vnetd.c:443] VN_REQUEST_CONNECT_FORWARD_SOCK
ET 10 0xa
13:58:49.290 [6724.7440] <8> vnet_vnetd_connect_forward_socket_begin: [vnet_vnetd.c:460] ipc_string 55391
13:58:50.242 [6724.7440] <2> bpcr_get_version_rqst: bpcd version: 07600002
1 1 1
172.30.30.230:61166 -> 172.30.50.18:1556
172.30.30.230:61167 -> 172.30.50.18:1556
13:58:50.242 [6724.7440] <2> vnet_pbxConnect: pbxConnectEx Succeeded
13:58:50.398 [6724.7440] <8> do_pbx_service: [vnet_connect.c:2152] via PBX VNETD CONNECT FROM 172.30.30.230.61168 TO 172
.30.50.18.1556 fd = 652
13:58:50.398 [6724.7440] <8> vnet_vnetd_connect_forward_socket_begin: [vnet_vnetd.c:443] VN_REQUEST_CONNECT_FORWARD_SOCK
ET 10 0xa
13:58:50.616 [6724.7440] <8> vnet_vnetd_connect_forward_socket_begin: [vnet_vnetd.c:460] ipc_string 55393
172.30.30.230:61168 -> 172.30.50.18:1556
<2>bptestbpcd: EXIT status = 0
13:58:51.053 [6724.7440] <2> bptestbpcd: EXIT status = 0

[Faridyasin]

D:\Program Files\Veritas\NetBackup\bin\admincmd>bptestbpcd -client pa-hv-04 -debug
13:58:48.495 [6724.7440] <2> bptestbpcd: VERBOSE = 0
13:58:48.495 [6724.7440] <2> ConnectionCache::connectAndCache: Acquiring new connection for host backup, query type 223
13:58:48.510 [6724.7440] <2> vnet_pbxConnect: pbxConnectEx Succeeded
13:58:48.510 [6724.7440] <2> logconnections: BPDBM CONNECT FROM 172.30.30.230.61165 TO 172.20.20.23.1556 fd = 628
13:58:48.651 [6724.7440] <2> db_CLIENTsend: reset client protocol version from 0 to 8
13:58:48.900 [6724.7440] <2> db_end: Need to collect reply
13:58:48.916 [6724.7440] <2> db_freeEXDB_INFO: ?
13:58:48.916 [6724.7440] <2> vnet_pbxConnect: pbxConnectEx Succeeded
13:58:48.916 [6724.7440] <2> logconnections: BPCD CONNECT FROM 172.30.30.230.61166 TO 172.30.50.18.1556 fd = 628
13:58:48.916 [6724.7440] <2> vnet_pbxConnect: pbxConnectEx Succeeded
13:58:49.056 [6724.7440] <8> do_pbx_service: [vnet_connect.c:2152] via PBX VNETD CONNECT FROM 172.30.30.230.61167 TO 172
.30.50.18.1556 fd = 648
13:58:49.056 [6724.7440] <8> vnet_vnetd_connect_forward_socket_begin: [vnet_vnetd.c:443] VN_REQUEST_CONNECT_FORWARD_SOCK
ET 10 0xa
13:58:49.290 [6724.7440] <8> vnet_vnetd_connect_forward_socket_begin: [vnet_vnetd.c:460] ipc_string 55391
13:58:50.242 [6724.7440] <2> bpcr_get_version_rqst: bpcd version: 07600002
1 1 1
172.30.30.230:61166 -> 172.30.50.18:1556
172.30.30.230:61167 -> 172.30.50.18:1556
13:58:50.242 [6724.7440] <2> vnet_pbxConnect: pbxConnectEx Succeeded
13:58:50.398 [6724.7440] <8> do_pbx_service: [vnet_connect.c:2152] via PBX VNETD CONNECT FROM 172.30.30.230.61168 TO 172
.30.50.18.1556 fd = 652
13:58:50.398 [6724.7440] <8> vnet_vnetd_connect_forward_socket_begin: [vnet_vnetd.c:443] VN_REQUEST_CONNECT_FORWARD_SOCK
ET 10 0xa
13:58:50.616 [6724.7440] <8> vnet_vnetd_connect_forward_socket_begin: [vnet_vnetd.c:460] ipc_string 55393
172.30.30.230:61168 -> 172.30.50.18:1556
<2>bptestbpcd: EXIT status = 0
13:58:51.053 [6724.7440] <2> bptestbpcd: EXIT status = 0

[Pangal]

On the media server which is used for restore

[Faridyasin]

attached !

Kindly review and suggest me

[Pangal]

from the output u attached and job details u posted , client name seems different. 

[Faridyasin]

Dear Pangal,

Just i modify in text file due to security so there is any suggestion ?

Thanks

[Marianne]

Restore of single file and restore of full VM are 2 different issues.

Your opening post shows attempt to restore a folder to client name amber.kar.com.

We need to see bptestbpcd from media server to this client name.

Please provide feedback to everything in my previous post:

1. The error in your opening post looks like an attempt to restore individual files to a vm where no NBU client is installed. 
   Is that right? 
2. Please read through Notes on full virtual machine restore in above manual
3. ..as well as steps listed from page 51 onwards under To restore the entire Hyper-V virtual machine topic.
   (You only responded to this.)
4. If restore is still failing, please share the steps that you are following.
   Screenshots may help us understand where/why the restore is not working in your environment.

[Faridyasin]

Hi Marianne,

As i know to backup VM no need to installed backup agent on it  only agent need to install on Hyper V Host

[Marianne]

For file and folder restore, you need an agent on the client that you are restoring to.
Else, you can restore files to a share on the Hyper-V server.

You can read up about file-level restore in Hyper-V Admin guide.
 

Please take your time and got through the relevant sections in the manual.

[Pangal]

Netbackup agent is required for file level recovery :)

[Faridyasin]

Dear Both Mr.Pangal & Marianne, 

Thanks to your guide and time.

both of you right because agent was not installed on VM where i a was trying to restore .Resoloved 

Appreciate !!

[Marianne · Accepted solution]

Glad we could help with file-level restore!

Please close off this discussion by marking a helpful post as solution or mark more than one post by selecting 'Request split solution'.

Please start a new discussion to troubleshoot issues with full virtual machine restore.