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Symantec Private Branch Exchange service could not be started

Tried reinstall NBU client ver 773. Still no luck

PBX service won't startup 

Error: The storage control block address is invalid.

Screenshot and logs upload to attachment

Any clue ?PBXerror.png

11 Replies
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Re: Symantec Private Branch Exchange service could not be started

*Hello,

First, have you looked at this : https://www.veritas.com/support/en_US/article.100005484 ?

BR.

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Re: Symantec Private Branch Exchange service could not be started

take a look at this too :

 

https://www.veritas.com/support/en_US/article.100026471

 

Cause

This issue was caused due to a missing or incorrect localhost entry in the host file.  For example:

127.0.0.1 locahost

Solution

Review your hosts file on your machine and verify the localhost entry is correct.

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Re: Symantec Private Branch Exchange service could not be started

Checked below article. Hosts file doesn not contain any lookback entry

Also the error code is not same as mine

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Re: Symantec Private Branch Exchange service could not be started

did you add the entry 127.0.0.1 locahost ?


is this a new server? the lookback adapter is installed or not? 

if it is not a new server, was there another nbu version installed on it before? have you also checked if the file pbxservice.cmd is not missing in the path : <Install_Path>\VxPBX\bin, is there already an existing file, try to move it to antoher place and copy the file from another server on which you are now facing an issue and retry again.

 

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Re: Symantec Private Branch Exchange service could not be started

Hi hha_mea

Lookback adpater is not installed and I am not add entry 127.0.0.1 localhost

This is not a new server and yes - I have reinstall NBU client ver773 on this server

I have also copy pbxservice.cmd from the server which not facing this error and cover the old one

Path : C:\Program Files (x86)\VERITAS\VxPBX\bin\pbxservice.cmd

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Re: Symantec Private Branch Exchange service could not be started

Same issue after cover pbxservice.cmd

Re: Symantec Private Branch Exchange service could not be started

edited :

 

what is the output of :

install_path\VxPBX\bin\pbxcfg -v

and 

install_path\VxPBX\bin\pbxcfg -p

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Re: Symantec Private Branch Exchange service could not be started

Here you go

C:\Program Files (x86)\VERITAS\VxPBX\bin>pbxcfg -v
pbxcfg v1.5.40.13

C:\Program Files (x86)\VERITAS\VxPBX\bin>pbxcfg -p
Auth User:0 : localsystem
Secure Mode: false
Debug Level: 10
Port Number: 1556
PBX service is not cluster configured

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Re: Symantec Private Branch Exchange service could not be started

@ChuckLee 

Could you please give us a bit of background - what happened on this server that is different to other machines in your environment? 
Why was it necessary to reinstall NBU software? 

Can you give us vxlogview output of PBX log (not the unformatted text file). 

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Re: Symantec Private Branch Exchange service could not be started

@ChuckLee 

The log won't help at all to troubleshoot PBX issues. 

PBX logs are in C:\Program Files (x86)\VERITAS\VxPBX\log
(Could be in Symantec folder on 7.7.x, not sure)

103

pbx_exchange

The Private Branch Exchange (PBX) service provides single-port access to clients outside the firewall that connect to Veritas product services. Service name: VRTSpbx. It writes logs to /opt/VRTSpbx/log (UNIX) or install_path\VxPBX\log (Windows). The PBX product ID is 50936.


OID 400 (log that you provided) : 

400

nbdisco

NetBackup Discovery.

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Re: Symantec Private Branch Exchange service could not be started