10-24-2019 11:24 PM
Tried reinstall NBU client ver 773. Still no luck
PBX service won't startup
Error: The storage control block address is invalid.
Screenshot and logs upload to attachment
Any clue ?
10-25-2019 01:11 AM
*Hello,
First, have you looked at this : https://www.veritas.com/support/en_US/article.100005484 ?
BR.
10-25-2019 01:16 AM
take a look at this too :
https://www.veritas.com/support/en_US/article.100026471
Cause
This issue was caused due to a missing or incorrect localhost entry in the host file. For example:
127.0.0.1 locahost
Solution
Review your hosts file on your machine and verify the localhost entry is correct.
10-25-2019 01:21 AM
Checked below article. Hosts file doesn not contain any lookback entry
Also the error code is not same as mine
10-25-2019 01:25 AM
did you add the entry 127.0.0.1 locahost ?
is this a new server? the lookback adapter is installed or not?
if it is not a new server, was there another nbu version installed on it before? have you also checked if the file pbxservice.cmd is not missing in the path : <Install_Path>\VxPBX\bin, is there already an existing file, try to move it to antoher place and copy the file from another server on which you are now facing an issue and retry again.
10-25-2019 01:33 AM
Hi hha_mea
Lookback adpater is not installed and I am not add entry 127.0.0.1 localhost
This is not a new server and yes - I have reinstall NBU client ver773 on this server
I have also copy pbxservice.cmd from the server which not facing this error and cover the old one
Path : C:\Program Files (x86)\VERITAS\VxPBX\bin\pbxservice.cmd
10-25-2019 01:34 AM
Same issue after cover pbxservice.cmd
10-25-2019 04:41 AM - edited 10-25-2019 04:45 AM
edited :
what is the output of :
install_path\VxPBX\bin\pbxcfg -v
and
install_path\VxPBX\bin\pbxcfg -p
10-27-2019 11:32 PM
Here you go
C:\Program Files (x86)\VERITAS\VxPBX\bin>pbxcfg -v
pbxcfg v1.5.40.13
C:\Program Files (x86)\VERITAS\VxPBX\bin>pbxcfg -p
Auth User:0 : localsystem
Secure Mode: false
Debug Level: 10
Port Number: 1556
PBX service is not cluster configured
10-28-2019 03:38 AM
Could you please give us a bit of background - what happened on this server that is different to other machines in your environment?
Why was it necessary to reinstall NBU software?
Can you give us vxlogview output of PBX log (not the unformatted text file).
10-28-2019 06:34 AM
The log won't help at all to troubleshoot PBX issues.
PBX logs are in C:\Program Files (x86)\VERITAS\VxPBX\log
(Could be in Symantec folder on 7.7.x, not sure)
103 |
pbx_exchange |
The Private Branch Exchange (PBX) service provides single-port access to clients outside the firewall that connect to Veritas product services. Service name: VRTSpbx. It writes logs to /opt/VRTSpbx/log (UNIX) or install_path\VxPBX\log (Windows). The PBX product ID is 50936. |
OID 400 (log that you provided) :
400 |
nbdisco |
NetBackup Discovery. |
05-25-2020 04:43 AM