System state: backup partially successful

[Michele_Nicosia]

Good morning all,

   from a couple of weeks i continue to see partial backups on System State for a specific w2k8std server.

The extract of attached logs, show me only a brief description about BITS services not found, but it is running well:

C:\Users\dcvzbuser>net start
These Windows services are started:

   Apache Tomcat 6.0.24
   Application Experience
   Background Intelligent Transfer Service  <---
   Base Filtering Engine

Logs:

3:00:59.484 AM: [10096.11560] <4> dos_backup::tfs_reset: INF - Snapshot deletion start
3:00:59.484 AM: [10096.11560] <4> OVStopCmd: INF - EXIT - status = 0
3:00:59.484 AM: [10096.11560] <2> tar_base::V_Close: closing...
3:00:59.484 AM: [10096.11560] <4> dos_backup::tfs_reset: INF - Snapshot deletion start
3:00:59.484 AM: [10096.11560] <2> ov_log::V_GlobalLog: INF - BEDS_Term(): enter - InitFlags:0x00000101
3:00:59.484 AM: [10096.11560] <2> ov_log::V_GlobalLog: INF - BEDS_Term(): ubs specifics: 0x001d0000
3:00:59.484 AM: [10096.11560] <4> OVShutdown: INF - Finished process
3:00:59.484 AM: [10096.11560] <4> WinMain: INF - Exiting C:\Program Files\VERITAS\NetBackup\bin\bpbkar32.exe
3:01:01.484 AM: [10096.11560] <4> ov_log::OVClose: INF - Closing log file: C:\Program Files\VERITAS\NetBackup\logs\BPBKAR\100913.LOG
3:18:35.299 AM: [14808.10728] <4> dos_backup::tfs_scannext: parent of <System State:\Registry\Registry> has been forced, forcing backup
3:18:48.689 AM: [14808.10728] <4> dos_backup::tfs_scannext: parent of <System State:\COM+ Class Registration Database\COM+ REGDB> has been forced, forcing backup
3:18:49.174 AM: [14808.10728] <4> dos_backup::tfs_findfirst: INF - unable to find first file: 'System State:\Background Intelligent Transfer Service\'
3:18:49.174 AM: [14808.10728] <4> dos_backup::tfs_scannext: parent of <System State:\Windows Management Instrumentation\WMI> has been forced, forcing backup
3:18:50.127 AM: [14808.10728] <4> dos_backup::tfs_scannext: INF - no more path list entries
3:18:50.127 AM: [14808.10728] <4> tar_backup::backup_endarg_state: INF - finish error count: 1
3:18:50.127 AM: [14808.10728] <4> tar_backup::backup_endarg_state: INF - finish fatal count: 1
3:18:50.127 AM: [14808.10728] <4> tar_backup_tfi::backup_arg_state: INF - remember start error count: 1
3:18:50.127 AM: [14808.10728] <4> tar_backup_tfi::backup_arg_state: INF - remember start fatal count: 1
3:18:50.127 AM: [14808.10728] <4> dos_backup::tfs_scanstart: INF - Backup Special Objects request AFTER System State:
3:18:50.127 AM: [14808.10728] <4> dos_backup::tfs_scanstart: INF - starting scan for file directive:<_BACKUP_SPECIAL_OBJECTS AFTER System State:>
3:18:50.127 AM: [14808.10728] <4> dos_backup::tfs_scanstart: INF - starting scan using name:<System State:\>
3:18:50.127 AM: [14808.10728] <4> dos_backup::tfs_scanstart: INF - in 'backup' mode

It is very strange, becasue vssadmin looks ok:

C:\Users\dcvzbuser>vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {0a80448b-278f-4f0d-85c1-1b8a29f627c8}
   State: [1] Stable
   Last error: No error

Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {f1566595-ce9b-4aa4-9136-10d2804b7742}
   State: [1] Stable
   Last error: No error

Writer name: 'Shadow Copy Optimization Writer'
   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Instance Id: {437f6695-f8d3-42aa-adbe-87034b2d1293}
   State: [1] Stable
   Last error: No error

Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {b2ea148c-329e-4838-9692-768fb3c5a520}
   State: [1] Stable
   Last error: No error

Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {c30bf765-90f9-4b51-8225-c1ea3aed332e}
   State: [1] Stable
   Last error: No error

Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {35252456-9c68-41e5-a4f0-55812d5e6113}
   State: [1] Stable
   Last error: No error

Writer name: 'BITS Writer'
   Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
   Writer Instance Id: {82fd5a87-d569-4b87-a335-537147d56ba2}
   State: [1] Stable
   Last error: No error

I see no issue.

Any advices will be helpfull.

Other infos:

08:10:09.010 [14136.15396] <4> bphdb: Module: libncf, Release: 7.5.0.5 , Build: 02/09/2013 19:43:10 CST (20130209)
08:10:09.010 [14136.15396] <4> bphdb: Windows version: 6.0.6002, Platform: 2 (Service Pack 2), Service pack: 2.0, Suite: 272, Product type: 3
08:10:09.025 [14136.15396] <4> bphdb: Process architecture: 9, Page size: 4096, Process type: 4, Process level: 8664, Processor revision: 6

Thank you.

Regards,

Michele

[Shoeb_Sayyed]

please confirm if you have enabled "Windows open file backup" for your client you can find this at GUI console host properties ---> [master server] ----> properties-->client attribute --> [Client name] VSS Option should be selected. if your client is not present kindly add and check.

[Michele_Nicosia]

Hi SAyyed,

   yes, i confirm.

All the clients are in the same environment and configured the same.

Windows open file backup menu with Vss selected , Individual drive snapshot and Abort backup on error.

Exactly as all the other clients.

Thank you.

Regards,

Michele

[watsons]

The error in logs look similar to this technote: http://www.symantec.com/docs/TECH144975

Does it work if you run a Windows native backup (take Netbackup out of picture) ?

[Michele_Nicosia]

Hi Watsons,

   thanks for the clue, but it is not.

DISKPART> list vol

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     R                       CD-ROM          0 B  No Media
  Volume 1     C                NTFS   Partition     50 GB  Healthy    System
  Volume 2     D   SAPDATA      NTFS   Partition    100 GB  Healthy    Pagefile

And it is only for BITS copy, not all.

More than this, NB is version 7.5.0.5.

Regards,

Michele

[watsons]

Anything in system or application event logs?

I would probably verify the Windows native backup, before deciding to call Microsoft or Symantec support.