03-01-2014 10:05 PM
Hi Team,
We have a server Win 2003 being backedup using NBU 7.1.0.3 and master server (Win 2008 )version of NBU is also same.
We had error like TIR info file missing backup everything in the drive so I followed http://www.symantec.com/business/support/index?page=content&id=TECH84583 and renamed the old files and ran a full backup.
But now that full backup has completed I cannot see the full bkp related TIR file it still created an INCR related file with procee in the end. ex : <directory>\netbackup_file_info.new.<policyname>.processnumber
Kindly help.
Regrads,
Bharat Shet
Solved! Go to Solution.
03-02-2014 08:24 PM
Please open a support case for this issue. I am a support back line engineer working several customers with this exact issue.
Ahead of the next backup, ensure you set the VERBOSE level of the bpbkar process on the client to a higher level for submission to support. It will most likely show an error like this:
<16> dtcp_read: TCP - failure: recv socket (360) (TCP 10054: Connection reset by peer)
When reporting this matter, inform the supprot engineer assisting you that it is related to ETRACK 3324630.
03-02-2014 08:24 PM
Please open a support case for this issue. I am a support back line engineer working several customers with this exact issue.
Ahead of the next backup, ensure you set the VERBOSE level of the bpbkar process on the client to a higher level for submission to support. It will most likely show an error like this:
<16> dtcp_read: TCP - failure: recv socket (360) (TCP 10054: Connection reset by peer)
When reporting this matter, inform the supprot engineer assisting you that it is related to ETRACK 3324630.
03-14-2014 12:56 PM
BVshet: Do you have an update for this matter at this time? Did you open a support case and if so, what is the case number? I have been investigating this type of error for a while.
04-03-2014 10:04 PM
Based on new informatiopn, perform the following:
Set Resilient Network property on the Master and include the failing client in that list.