05-16-2012 06:45 PM
Ping and telnet is not working from master server to client. What to do.
Failing with error 58
05-16-2012 06:51 PM
check this artical.
http://www.symantec.com/business/support/index?page=content&id=TECH68832
05-16-2012 08:56 PM
from client execute /netbackup/bin/bpclntcmd -pn and -self
from master/media server /netbackup/bin/bpclntcmd -ip and -hn to client
at client end enable bpcd logs (if doesn't exist create directory named bpcd under /netbackup/logs)
increase verbosity to 5 using BAR gui. file-netbackup client settings -troubleshooting,
post output from master server /bin/admincmd/bptestbpcd -client hostname -verbose -debug
If it's 7.1 and later from support directory executte nbdna -verbose . it would analyze netbackup domain and will tell you if any of required ports are blocked..
05-16-2012 10:20 PM
If ping is not working, then basic TCP/IP comms is not working.
Your client is either behind a firewall where ping is disabled and ports are blocked, or you don't have /etc/hosts entries on server and/or client.
Please post the following info:
NBU version on Master, media and client
OS on Master, media and client
Firewall requirements are different for the various NBU versions. Looking at your other posts, it seems as if you have a mix of NBU versions in your environment - from 5.0 to 7.0.
We can provide better advice if you share all relevant info in your opening post (like OS and NBU versions).
05-17-2012 02:39 AM
If ping and telnet are not working, you need to address this from the 'network' side. This is NOT a NetBackup issue.
Do you have a Network administrator who can assist you ?
Martin
05-17-2012 02:49 AM
Get your network admins to check
1) No firewall is preventing comms
2) That comms on the client are actually up and running
3) That the routing from Master to client and client to Master is correct
4) That the Master has the correct IP for the client and vice versa
Get that sorted and get ping working first before even looking at NetBackup.
05-17-2012 08:23 AM
NBU Version on Master server is 6.5.6
NBU version on client is 6.5.4
OS on master server is solaris
OS on client is Window 2003
Client is not behind firewall or having proper entries in etc/hosts on master as well as client
05-17-2012 12:26 PM
Please provide some solution
05-17-2012 12:42 PM
05-17-2012 12:46 PM
As stated above, this is not a NetBackup issue. You need to work with your network admins to determine why you cannot ping from the master to the client.
Try pinging the client by name and by IP.
05-17-2012 07:41 PM
perform steps mentioned in my previous post. Execute NBDNA. This would let us know which ports are getting blocked. Also if possible try to reset network connection from switch end.
Check with netstat and see how many connections to that perticular client are in established , sync, state. There could be connections are getting established but not acknowledged by client..
If possible take downtime for reboot and check.
07-11-2012 12:23 AM
is issue resolved ??? Haven't heard from OP