Tape drives going down freequently to use LTO6 tapes

[AnilaReddy]

Hi All,

I am facing issue to backup my clients, backups failign with error code 2009,  made up drives and ran jobs but drives going down freequently to mount the tape into drive.

Master server OD: Windows 2008

NBU Version : 7.5.0.6

Drive density: HCART3

Tpaes using : LTO6

error logs:

12/21/2014    4:07:08 PM    xxxxxx      xxxxxx    Error    967    Media Device    error requesting media, TpErrno = Robot operation failed
12/21/2014    4:07:08 PM    xxxxxx      xxxxxx    Warning    967    Media Device    media id HI2815 load operation reported an error
12/21/2014    4:14:53 PM     xxxxxx     xxxxxx        Error    0    Media Device    error unloading media, TpErrno = Robot operation failed

12/21/2014    5:24:59 PM    xxxxxx     xxxxxx    Error    970    Media Device    error requesting media, TpErrno = Robot operation failed
12/21/2014    5:24:59 PM    xxxxxx     xxxxxx    Warning    970    Media Device    media id HI2252 load operation reported an error
12/21/2014    5:25:02 PM    xxxxxx     xxxxxx        Error    0    Media Device    error unloading media, TpErrno = Robot operation failed
12/21/2014    5:25:03 PM   xxxxxx     xxxxxx    Error    970    Backup    NBJM returned an extended error status: All compatible drive paths are down but media is available (2009)
12/21/2014    5:25:07 PM   xxxxxx     xxxxxx    Error    970    Backup    catalog backup exited with status 252 (extended error status has been encountered, check logs)
12/21/2014    5:25:09 PM   xxxxxx     xxxxxx    Error    968    Backup    catalog backup exited with status 2 (none of the requested files were backed up)

[RamNagalla · Accepted solution]

What are the error that you find in event log of windows?

are you able to mount and dismount the tapes into the Drives though Robtest?

you probably need to test the mount and dismount from the robtest and if it works fine then make sure all your Drives are empty and then update the inventory once and try again..

if you still see the issue.. we probalby need to looks in error logs

[mph999]

Agree with Ram, looks like you have a robot issue. If robtest connects then NBU config is good and comms to robot are ok, you have these commands

s s - show slots, pick one with a tape

s d - show drives, pick one that is empty

m sx dy - move tape in slot x to drive y

m dy sx - move tape in drive y to slot x

If the move fails you probably have a library fault.

Be sure to move any tapes back to where they were before you exit or the NBU inventory will be out of sync and will need rerunning.

[AnilaReddy]

Hi Ram,

Thanks for the reply...

Library end looks like everything good, i have done all steps as you suggested, then i resetted drives & robot.

Now backups running fine... thanks a lot for your valuable time.