05-08-2017 08:19 AM - last edited on 05-09-2017 01:34 AM by Marianne
Dear All,
From the error message, it looks like the tape library hardware issue. The tape library used for backup for two weeks after replace the new one. I would like to confirm if there is SCSI cable or Tape drive or library issue.
Thanks,
Alfred
05-08-2017 08:27 AM
Is this coming from syslogs or the file name HWlog... Looks to be hardware issue..
But would also be important to know.. if you have reconfigured everything with the new library in netbackup.. and if you saw any configuration issues even before going for backup..
05-08-2017 09:39 AM
05-09-2017 12:25 AM
Where exactly is this error log coming from?
Have you checked /var/adm/messages?
SCSI errors will be logged here and give a better idea if errors are device-related or connection related.
What errors do you see in NBU?
Have you enabled logging as suggested in TN mentioned above?
Are your devices REALLY connected via SCSI?
If so, how old is this 'new' library actually?
I have honestly not seen SCSI-attached tape drives and library in about 10 years...
06-06-2017 01:23 AM
Sorry reply all you later!
The problem has been fixed
Thank you all for your help
06-06-2017 05:37 AM
HOW was the problem fixed?
You are not helping anybody by not telling us anything!
06-06-2017 06:40 AM
06-06-2017 06:29 PM
I don't do anything just the message not occured again. Health check no error message. I think the problem should be on hardware but we dont have budget to replace hardware or upgrade the new NBU.
06-06-2017 11:58 PM
Can we ask that you reply to attempts to help you from now on?
You will see that I have asked a bunch of questions a month ago.
If you do not want our assistance, then please do not ask...
All of us trying to assist here are doing so in our own time.
06-11-2017 09:28 PM
I run the robtest, run initial and other options command, it is run completed then show invalid command. Then I open up the NBU console , the device montior show it down status, and manual to up the drive and run the test policy, it completed successful. I run scan and sgscan and tpconfig -d to show the drive is up. I replaced the whole tape library previously and two tape drives as well, and not sure if there is the same hardware problem issue.
06-11-2017 11:43 PM
Questions still unanswered that will help YOU determine where exactly the issue is (HBA, cable(s) or devices):
Where exactly is this error log coming from?
Have you checked /var/adm/messages?
SCSI errors will be logged here and give a better idea if errors are device-related or connection related.
Have you enabled logging as suggested in TN mentioned above?
Are your devices REALLY connected via SCSI?
10-15-2017 11:12 PM
I don't see if any error message on the SCSI, I try to remove the robot and drive on device monitor, then reconfigure the device, it able to run the robot test.
10-15-2017 11:13 PM
The autoloader use the SCSI to connect the backup server, can you let me know how to enable the TN logging
10-16-2017 07:20 AM
Thank you guy ! let me take a look