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Tapes are going to frozen and there's tape alerts

BharathAchar
Level 4

11 Jun, 2020 3:46:07 PM - Info bptm (pid=29404) Waiting for mount of media id 0570L6 (copy 1) on server server103.iil.company.com.
11 Jun, 2020 3:46:07 PM - granted resource  0570L6
11 Jun, 2020 3:46:07 PM - granted resource  HP.ULTRIUM6-SCSI.006
11 Jun, 2020 3:46:07 PM - granted resource  server103-hcart3-robot-tld-0
11 Jun, 2020 3:46:07 PM - end writing; write time: 2:02:19
11 Jun, 2020 3:46:07 PM - mounting 0570L6
11 Jun, 2020 3:51:50 PM - Info bptm (pid=29404) media id 0570L6 mounted on drive index 2, drivepath /dev/nst1, drivename HP.ULTRIUM6-SCSI.006, copy 1
11 Jun, 2020 3:51:50 PM - Error bptm (pid=29404) incorrect media found in drive index 2, expected 0570L6, found 6L0570, FREEZING 0570L6
11 Jun, 2020 3:51:50 PM - mounted 0570L6; mount time: 0:05:43
11 Jun, 2020 3:51:50 PM - current media 0570L6 complete, requesting next media Any
11 Jun, 2020 3:53:38 PM - Info bptm (pid=29404) Waiting for mount of media id 1006L6 (copy 1) on server server103.iil.company.com.
11 Jun, 2020 3:53:38 PM - granted resource  1006L6
11 Jun, 2020 3:53:38 PM - granted resource  HP.ULTRIUM6-SCSI.006
11 Jun, 2020 3:53:38 PM - granted resource  server103-hcart3-robot-tld-0
11 Jun, 2020 3:53:38 PM - end writing
11 Jun, 2020 3:53:38 PM - mounting 1006L6
11 Jun, 2020 3:55:51 PM - Info bptm (pid=29404) media id 1006L6 mounted on drive index 2, drivepath /dev/nst1, drivename HP.ULTRIUM6-SCSI.006, copy 1
11 Jun, 2020 3:55:51 PM - Error bptm (pid=29404) incorrect media found in drive index 2, expected 1006L6, found 6L1006, FREEZING 1006L6
11 Jun, 2020 3:55:51 PM - mounted 1006L6; mount time: 0:02:13
11 Jun, 2020 3:55:51 PM - current media 1006L6 complete, requesting next media Any
11 Jun, 2020 3:57:40 PM - Info bptm (pid=29404) Waiting for mount of media id 1013L6 (copy 1) on server server103.iil.company.com.
11 Jun, 2020 3:57:40 PM - granted resource  1013L6
11 Jun, 2020 3:57:40 PM - granted resource  HP.ULTRIUM6-SCSI.006
11 Jun, 2020 3:57:40 PM - granted resource  server103-hcart3-robot-tld-0
11 Jun, 2020 3:57:40 PM - end writing
11 Jun, 2020 3:57:40 PM - mounting 1013L6
11 Jun, 2020 4:01:44 PM - Info bptm (pid=29404) media id 1013L6 mounted on drive index 2, drivepath /dev/nst1, drivename HP.ULTRIUM6-SCSI.006, copy 1
11 Jun, 2020 4:01:44 PM - Error bptm (pid=29404) incorrect media found in drive index 2, expected 1013L6, found 6L1013, FREEZING 1013L6
11 Jun, 2020 4:01:44 PM - mounted 1013L6; mount time: 0:04:04
11 Jun, 2020 4:01:44 PM - current media 1013L6 complete, requesting next media Any
11 Jun, 2020 4:03:15 PM - Info bptm (pid=29404) Waiting for mount of media id 1227L6 (copy 1) on server server103.iil.company.com.
11 Jun, 2020 4:03:15 PM - granted resource  1227L6
11 Jun, 2020 4:03:15 PM - granted resource  HP.ULTRIUM6-SCSI.006
11 Jun, 2020 4:03:15 PM - granted resource  server103-hcart3-robot-tld-0
11 Jun, 2020 4:03:15 PM - end writing
11 Jun, 2020 4:03:15 PM - mounting 1227L6
11 Jun, 2020 4:05:05 PM - Error bptm (pid=29404) error requesting media, TpErrno = No robot daemon or robotics are unavailable
11 Jun, 2020 4:05:05 PM - Warning bptm (pid=29404) media id 1227L6 load operation reported an error
11 Jun, 2020 4:05:05 PM - current media 1227L6 complete, requesting next media Any
11 Jun, 2020 4:05:12 PM - current media -- complete, awaiting next media Any. Waiting for resources. 
          Reason: Robotic library is down on server, Media server: server103.iil.company.com, 
          Robot Type(Number): TLD(0), Media ID: N/A, Drive Name: N/A, 
          Volume Pool: Incremental, Storage Unit: server103-hcart3-robot-tld-0, Drive Scan Host: N/A, 
          Disk Pool: N/A, Disk Volume: N/A 
11 Jun, 2020 4:13:32 PM - Info bptm (pid=29404) Waiting for mount of media id 1227L6 (copy 1) on server server103.iil.company.com.
11 Jun, 2020 4:13:32 PM - granted resource  1227L6
11 Jun, 2020 4:13:32 PM - granted resource  HP.ULTRIUM6-SCSI.004
11 Jun, 2020 4:13:32 PM - granted resource  server103-hcart3-robot-tld-0
11 Jun, 2020 4:13:32 PM - mounting 1227L6
11 Jun, 2020 4:19:11 PM - Info bptm (pid=29404) media id 1227L6 mounted on drive index 0, drivepath /dev/nst2, drivename HP.ULTRIUM6-SCSI.004, copy 1
11 Jun, 2020 4:19:11 PM - mounted 1227L6; mount time: 0:05:39
11 Jun, 2020 4:19:12 PM - Error bptm (pid=29404) incorrect media found in drive index 0, expected 1227L6, found 6L1227, FREEZING 1227L6
11 Jun, 2020 4:19:12 PM - current media 1227L6 complete, requesting next media Any

1 ACCEPTED SOLUTION

Accepted Solutions

This was because faulty robot replacement made on library.

1. Unloaded all tapes from drives.

2. Verified barcode rules and updated the configuration.

3. Inventoried tape library.

4. Deleted all wrong barcode tapes from Netbackup.

5. Reconfigured tape library from Netbackup.

6. Inventoried from Netbackup.

7. barcodes were chagned and issue was resolved.

 

View solution in original post

4 REPLIES 4

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

It seems that Media Id Generation Rules was changed at some stage in your environment, or else you have tapes that were used in another environment that had different generation rules.
You can see what the problem is : 

expected 0570L6, found 6L0570, FREEZING 0570L6

So, my interpretation is that 0570L6 is the Media ID in NBU database.
When the tape was loaded, it found an internal label of 6L0570 on the tape. 

Do you know why this is the case? 

If there are no images associated with either 6L0570 or 0570L6, you can unfreeze 0570L6, then label the same media id with 'verify label' de-selected. 
You will need to do this for all tapes with this problem. 

Tape_Archived
Moderator
Moderator
   VIP   

@BharathAchar can you please verify if the Tape Library is reading the barcode or Tape Label correctly?

Login to your Tape Library interface and make sure it's identifying the Tape as NetBackup has labeled it or expecting it.

This was because faulty robot replacement made on library.

1. Unloaded all tapes from drives.

2. Verified barcode rules and updated the configuration.

3. Inventoried tape library.

4. Deleted all wrong barcode tapes from Netbackup.

5. Reconfigured tape library from Netbackup.

6. Inventoried from Netbackup.

7. barcodes were chagned and issue was resolved.