The backup is failed with error code - network connection timed out(41)

[Mohankumar_K]

My backup is getting failed with error code 41 frequently.

Server : 

Master Server - Windows 2003 R2 - Netbackup 7.5.0.6

Client - Windows2003 - Netbackup 7.5.0.4

Pls suggest solution and further troubleshooting.

BPTESTCD LOGS

D:\Program Files\Veritas\NetBackup\bin\Admincmd>bptestbpcd.exe -host fmtfpsp1 -debug -verbose

19:37:10.366 [8680.3196] <2> bptestbpcd: VERBOSE = 0

19:37:10.429 [8680.3196] <8> vnet_vnetd_service_socket: [vnet_vnetd.c:1996] VN_REQUEST_SERVICE_SOCKET 6 0x6

19:37:10.429 [8680.3196] <8> vnet_vnetd_service_socket: [vnet_vnetd.c:2010] service nbrntd                    || connection initiated

19:55:05.601 [8680.3196] <8> vnet_vnetd_pbx_c_supported: [vnet_vnetd.c:3485] VN_REQUEST_PBX_C_SUPPORTED 13 0xd|| Almost 20mins to respond

19:55:10.460 [8680.3196] <8> do_vnetd_service: [vnet_connect.c:1955] remote host supports PBX, but PBX is not running 0 0x0 

19:55:10.460 [8680.3196] <8> vnet_vnetd_service_socket: [vnet_vnetd.c:1996] VN_REQUEST_SERVICE_SOCKET 6 0x6

19:55:10.460 [8680.3196] <8> vnet_vnetd_service_socket: [vnet_vnetd.c:2010] service bpcd

19:55:10.554 [8680.3196] <2> logconnections: NBRNTD CONNECT FROM 127.0.0.1.4804 TO 127.0.0.1.13724 fd = 1748

19:55:10.554 [8680.3196] <2> logconnections: BPCD CONNECT FROM XX.XX.X.XX.3729 TO XX.XX.X.XX.13724 fd = 1748

19:55:10.554 [8680.3196] <8> file_to_cache_item: [vnet_addrinfo.c:6574] fopen() failed ERRNO=2 FILE=D:\Program Files\Veritas\NetBackup\var\host_cache\0f3\c8e75cf3+vnetd,1,400,2,1,0+10.81.0.10.txt

19:55:10.616 [8680.3196] <8> vnet_vnetd_service_socket: [vnet_vnetd.c:1996] VN_REQUEST_SERVICE_SOCKET 6 0x6

19:55:10.616 [8680.3196] <8> vnet_vnetd_service_socket: [vnet_vnetd.c:2010] service nbrntd

19:55:10.788 [8680.3196] <8> vnet_vnetd_pbx_c_supported: [vnet_vnetd.c:3485] VN_REQUEST_PBX_C_SUPPORTED 13 0xd

19:55:10.960 [8680.3196] <8> do_vnetd_service: [vnet_connect.c:1955] remote host supports PBX, but PBX is not running 0 0x0

19:55:10.976 [8680.3196] <8> do_vnetd_service: [vnet_connect.c:1991] connect VNETD CONNECT FROM XX.XX.X.XX.3745 TO XX.XX.X.XX.13724 fd = 1720

19:55:10.976 [8680.3196] <8> vnet_vnetd_connect_forward_socket_begin: [vnet_vnetd.c:443] VN_REQUEST_CONNECT_FORWARD_SOCKET 10 0xa

19:55:11.054 [8680.3196] <8> vnet_vnetd_connect_forward_socket_begin: [vnet_vnetd.c:460] ipc_string 56487 1 1 1

127.0.0.1:4804 -> 127.0.0.1:13724 NBRNTD XX.XX.X.XX:3729 -> XX.XX.X.XX:13724

127.0.0.1:3740 -> 127.0.0.1:13724 NBRNTD XX.XX.X.XX:3745 -> XX.XX.X.XX:13724

19:55:11.194 [8680.3196] <2> bpcr_get_peername_rqst: Server peername length = 24

19:55:11.257 [8680.3196] <2> bpcr_get_hostname_rqst: Server hostname length = 8

19:55:11.319 [8680.3196] <2> bpcr_get_clientname_rqst: Server clientname length = 8

19:55:11.398 [8680.3196] <2> bpcr_get_version_rqst: bpcd version: 07500004

19:55:11.460 [8680.3196] <2> bpcr_get_platform_rqst: Server platform length = 7

19:55:11.523 [8680.3196] <2> bpcr_get_version_rqst: bpcd version: 07500004

19:55:11.585 [8680.3196] <2> bpcr_patch_version_rqst: theRest == > <

19:55:11.648 [8680.3196] <2> bpcr_get_version_rqst: bpcd version: 07500004

19:55:11.710 [8680.3196] <2> bpcr_patch_version_rqst: theRest == > <

19:55:11.773 [8680.3196] <2> bpcr_get_version_rqst: bpcd version: 07500004

PEER_NAME = cxdappp25.XXXXX.XXX.XXX

HOST_NAME = fmtfpsp1

CLIENT_NAME = fmtfpsp1

VERSION = 0x07500004

PLATFORM = win_x64

PATCH_VERSION = 7.5.0.4

SERVER_PATCH_VERSION = 7.5.0.4

MASTER_SERVER = cxdappp23.XXXXX.XXX.XXX

EMM_SERVER = cxdappp23.XXXXX.XXX.XXX

NB_MACHINE_TYPE = CLIENT

<2>bptestbpcd: EXIT status = 0

19:55:11.929 [8680.3196] <2> bptestbpcd: EXIT status = 0

[Adonis_Manansal]

Hi Mohankumar,

Please review link below, this might help you solve the problem

http://www.symantec.com/business/support/index?page=content&id=TECH37297

http://www.symantec.com/business/support/index?page=content&id=HOWTO34927

or you can check below TN about "In-depth troubleshooting guide for EXIT Status Code 41"

http://www.symantec.com/business/support/index?page=content&id=TECH42466&actp=search&viewlocale=en_U...

[RonCaplinger · Accepted solution]

This message:

19:55:10.460 [8680.3196] <8> do_vnetd_service: [vnet_connect.c:1955] remote host supports PBX, but PBX is not running 0 0x0

would lead me to believe the "Symantec Private Branch Exchange" service on the client is not running.  Check the services, and if the service *is* running, check your DNS and "hosts" files on the client and master to make sure nothing is pointing to the wrong host.

[Ner0]

Hi Mohanjumar,

Please can you check the link below:

http://www.symantec.com/business/support/index?page=content&id=HOWTO50656

increase client read timeout from 300 to 3600

Hope this will help you regards on your current issue.

Ner0

[Mohankumar_K]

The issue was resolved after rebooting the client host.

Now backups are running well.

Thanks for all your response.