TpErrno = Robot operation failed

[fristy_guy]

Hi,

Lately our backup jobs where getting failed due to following error
3/8/2008 6:52:55 AM - Error bptm(pid=1916) error requesting media, TpErrno = Robot operation failed    
3/8/2008 6:52:56 AM - Warning bptm(pid=1916) media id 000033 load operation reported an error    
3/8/2008 6:46:33 AM - mounting 000033
3/8/2008 6:46:36 AM - current media 000033 complete, requesting next media Any
3/8/2008 6:55:11 AM - end writing
termination requested by administrator(150)

As part of troubleshoot what was action was done is I manually UP the specific drive using netbackup after which the backup jobs are now working properly.

All i want to know is the exact cause of this error and what went wrong here

I did have a look at the bptm log which is located at \install_path\Volmgr\Debug\daemon (do tell if i am looking at wrong log) and this is what i have found at the time when my job failed.

06:48:05.515 [2824.2828] <2> mm_accept_daemon_socket: netconf.c.1710: accept()ed vnetd connection from 10.64.45.110
06:48:05.515 [2824.2828] <2> vmd: TCP_NODELAY
06:48:05.515 [2824.2828] <4> peer_hostname: Connection from host FSLTDNMS, 10.64.45.110, port 1972
06:48:05.515 [2824.2828] <2> listen_loop: connection is not authenticated, but being accepted from allowed server FSLTDNMS
06:48:05.515 [2824.2828] <4> process_request: client requested command=42, version=3
06:48:05.515 [2824.2828] <4> process_request: START_OPRD requested
06:48:05.515 [2824.2828] <2> start_oprd: starting oprd, sockfd = 608, nosig = no
06:48:05.515 [2824.2828] <2> start_oprd: Command line: D:\Program Files\VERITAS\Volmgr\bin\oprd.exe -sockfd 608 -p 3 -verbose
06:48:05.546 [4036.2352] <2> VssGetFQDNHostName: vss_auth.cpp.3997: Function: VssGetFQDNHostName. Search name
06:48:05.546 [4036.2352] <2> VssInit: vss_auth.cpp.716: Function: VssInit. Using Cached entries FALSE
06:48:05.546 [4036.2352] <2> Human Message: Optional VxSS libraries not initialized.
06:48:05.546 [4036.2352] <2> VssCleanUp: vss_auth.cpp.854: Function: VssCleanUp result: 21
06:48:05.562 [4036.2352] <4> oprd: INITIATING
06:48:05.562 [4036.2352] <2> mm_getnodename: cached_hostname FSLTDNMS, cached_method 3
06:48:05.562 [4036.2352] <2> mm_getnodename:  (3) hostname fsltdnms (from mm_master_config.mm_server_name)
06:48:05.562 [4036.2352] <4> oprd: commandline: "D:\Program Files\VERITAS\Volmgr\bin\oprd.exe" -sockfd 608 -p 3 -verbose
06:48:05.562 [4036.2352] <2> oprd: got CONTINUE, connecting to ltid
06:48:05.562 [4036.2352] <2> oprd: can get lockfile, assume ltid not active
06:48:05.562 [4036.2352] <2> process_requests: 25 -1 -1 *NULL*
06:48:05.562 [4036.2352] <2> process_requests: oprd received string 25 -1 -1 *NULL*
06:48:05.562 [4036.2352] <2> process_requests: 21 -1 -1 *NULL*
06:48:05.562 [4036.2352] <2> process_requests: oprd received string 21 -1 -1 *NULL*
06:48:05.562 [4036.2352] <2> process_requests: 35 5 -1 *NULL*
06:48:05.562 [4036.2352] <2> process_requests: oprd received string 35 5 -1 *NULL*
06:48:05.562 [4036.2352] <2> process_requests: 34 0 -1 *NULL*
06:48:05.562 [4036.2352] <2> process_requests: oprd received string 34 0 -1 *NULL*
06:48:05.562 [4036.2352] <2> process_requests: 34 3 -1 *NULL*
06:48:05.562 [4036.2352] <2> process_requests: oprd received string 34 3 -1 *NULL*
06:48:05.578 [4036.2352] <2> process_requests: 34 2 -1 *NULL*
06:48:05.578 [4036.2352] <2> process_requests: oprd received string 34 2 -1 *NULL*
06:48:05.578 [4036.2352] <2> process_requests: TERMINATE
06:48:05.578 [4036.2352] <2> process_requests: received TERMINATE request

I am not able to understand this log. Any assistance would be greatly appreciated to know the exact cause of the failure

Regards
P.C.

[Chia_Tan_Beng]

Hi,

May I know is the problem solved?

I encounter similar problem on one of the windows media server:
In \install_path\Volmgr\Debug\daemon log, I have "oprd: can get lockfile, assume ltid not active"
When I executing vmoprcmd -d ds, the says ".... <ltid> is not active..."
However when executing vmoprcmd -stopltid, it gives "cannot obtain deamon lockfile"

Any advice?

Thanks.

[Andy_Welburn]

you start a new discussion & include as much info as you think's relevant (versions, O/S's etc etc) as this post was created over 2 years ago & has had no responses until now! ***EDIT*** "fristy_guy" has also had no input on the forum for over 2 years so it is doubtful that he frequents the forum any more & so it is unlikely that he would advise as to whether his issue was resolved.

We will then hopefully be able to assist.

[Chia_Tan_Beng]

Thanks for the advice.

I'm currently escalating the problem to symantec & they had webex in to troubleshoot for almost 12 hours and yet to have any progress.  I believe what I encounter is not something straight forward to resolve (we had gone so far as to de-install the media server, deletehost from EMM, movedb, etc, etc). Will update the forum if there's any fruitful finding.

[Will_Restore]

wow!  was that a human or a robot?