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Trouble restoring from old imported backup tapes

jongudm
Level 2

I am trying to recover data from old tapes for a customer whose Netbackup server (7.1.0.2) has not been in use for a long time. The tapes contain data backed up between 2007 and 2011 (and possibly earlier, I haven't managed to read them all in yet). The old server is unusable and so is the machine the backups were originally made of. We have set up a new server with the same version of Netbackup, running Windows 2008 (same as the old server), and I have run phase 1 and phase 2 import of the tapes that have already been read. At this point I expected to be able to restore the files but I cannot find any backups to restore.

I am not a Symantec user normally (TSM specialist), so I may well be missing something that's obvious to you guys. Are there things that have to match between the old and new environments that I did not mention? Or do I perhaps have to grant permission to restore the client's data to the new server?

Any advice would be much appreciated.

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Marianne
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I have no idea how to fix the NBU server crash....

About the import - it seems that these were Backup Exec tapes?

Please see the solution in this post: 
https://www-secure.symantec.com/connect/forums/how-restore-data-backup-exec-tape-netbackup-701-clien... 

Unfortunately the TN no longer exists.

View solution in original post

10 REPLIES 10

StefanosM
Level 6
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The most frequent user error is to incorectly select the server or the policy under the file -> select clients and policy types

There are 4 selections

  • NetBackup server  (always the master server)

  • Source client

  • Destination client

  • Policy type  (must be the same with the bpolicy that run the backup

also check that the restore type is "restore from normal backups"

 

https://www.veritas.com/support/en_US/article.000073068

RiaanBadenhorst
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What are the results of the import jobs showing? They would show the images found e.g. clientname_unixtime

 

You can run the following from CLI to check if there are images

bpimagelist -d 01/01/1970 -L

Or just check in the GUI > Catalog section specifying a suitlable date.

 

Marianne
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Do you have any of the Import logs still available?

The Results screen of the Imports will help.

There are 3 things needed in order to browse or restore:
Client name (exactly as written in the backup image - Client1 != client1 != client1.fqdn)
Policy type - e.g.  MS-Windows for Windows clients, Standard for Unix/Linux clients
Backup date or period to browse.

If we can see one of the Import logs, it will help to point you in the right direction.

jongudm
Level 2

Thanks for looking into this.

One thing I forgot to mention was that the Netbackup server crashed, apparently shortly after the import finished this morning. The errors associated with it started turning up during the import, but after some of the backups had (according to the Results screen, which I was watching for the first three hours) been successfully completed. The errors were like the following:

Faulting application name: NBConsole.EXE, version: 7.1.2011.203, time stamp: 0x4d4b25be
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c8f9
Exception code: 0xc0000374
Fault offset: 0x00000000000c40f2
Faulting process id: 0xd10
Faulting application start time: 0x01d105a1235349ae
Faulting application path: C:\Program Files\Veritas\NetBackup\bin\NBConsole.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 7b7d84fb-7194-11e5-98ea-6eae8b6209a1

jongudm
Level 2

The import logs are attached. Output from bpimagelist was:

C:\Program Files\Veritas\NetBackup\bin\admincmd>bpimagelist -d 01/01/1970 -L
no entity was found
 

Marianne
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I have no idea how to fix the NBU server crash....

About the import - it seems that these were Backup Exec tapes?

Please see the solution in this post: 
https://www-secure.symantec.com/connect/forums/how-restore-data-backup-exec-tape-netbackup-701-clien... 

Unfortunately the TN no longer exists.

RiaanBadenhorst
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IF bpimagelist shows nothing then you'll need to import again.

WVT
Level 4
Partner Accredited Certified
Install service packs at the very least on windows box and latest windows updates and drivers to stop crashes. Only requirement is that NBU version is the same so it may be easier to use more modern version of windows....i.e. 2012. You could also try running sfc , system file checker, to check for corrupt windows files, but you probably have better shot with service packs and updates.

jongudm
Level 2

The restore is now running, once I chose Restore from Backup Exec all the files were visible.

Thank you very much for your help!

CRZ
Level 6
Employee Accredited Certified

I think this is the TechNote Marianne's referencing above:

Restoring from Backup Exec backups
 http://veritas.com/docs/000073035

I'm not TOTALLY sure which manual this is from (or if it's even in the manual any more as BETR is slowly disappearing).