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Troubles understanding Bpbkar log

RISSOULY_Abdelh
Level 4
hi everyone, can someone please explain to me what these lines below means : 23:59:53.919 [5052.6036] <2> fwrite_and_log: fail to write for track journal, backup id:, file:, err_num:<2>, to write:<1>, wrote:<0> 23:59:53.919 [5052.6036] <4> dos_backup::fscp_add_tj_entry(): ct_cat_add_entry() failed, error:<14>. 23:59:53.919 [5052.6036] <16> tar_backup_tfi::fscp_finishfile_state: ERR - fscp_add_tj_entry() failed, error (14). this is the only error i found in bpbkar logs of job that failed whit status 14. Netbackup client version : 7.5.0.6 Master server version : 7.6.0.2 Operation system : Windows Server 2008 R2 Standard 64 bit opeation system Best regards,
1 ACCEPTED SOLUTION

Accepted Solutions

mph999
Level 6
Employee Accredited

Seems the valuse set were the kernels internal ARP cache size

> net.ipv4.neigh.default.gc_thresh3 = 4096
> net.ipv4.neigh.default.gc_thresh2 = 2048
> net.ipv4.neigh.default.gc_thresh1 = 1024

 

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39 REPLIES 39

Nicolai
Moderator
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Partner    VIP   

I can't but since tar is mentioned I would take a look in the tar debug folder as well - [install_path]\Netbackup\logs\tar

Try also to increase the verbose level as well using the GUI and re-run the operation.

revarooo
Level 6
Employee

I assume you were using accelerator. Does it fail everytime of just the once? What happens if you turn off accelerator? If it works, then it might be worth re-running a full after renaming the track journal on the client located at:

installpath\VERITAS\NetBackup\track\<media_server>\<storage_server>\<client>\<policy>

RISSOULY_Abdelh
Level 4

the tar folder is not created ( i did not create it) :

 

23:59:53.919 [5052.6036] <2> fwrite_and_log: fail to write <fix size entry block> for track journal, backup id:<NULL>, file:<desktop.ini>, err_num:<2>, to write:<1>, wrote:<0>
23:59:53.919 [5052.6036] <4> dos_backup::fscp_add_tj_entry(): ct_cat_add_entry() failed, error:<14>.
23:59:53.919 [5052.6036] <16> tar_backup_tfi::fscp_finishfile_state: ERR - fscp_add_tj_entry() failed, error (14).

 

well, this is the second time that this job fails whit status 14, it is a full backup job and yes accelarator is enabled but i don't have access to  the NBU server neither to media server. i'm preety sure if i re-run te backup it will not fail (as it did last time), but the the problem is that i need to provide an explanation o the error mentionned above..... Any explanatin :)

mph999
Level 6
Employee Accredited

No explanation from just 3 lines of the log I'm afraid - apart from it seems to be unable to add a track journal entry.

I looked in past cases and there are multiple causes seen before, but not many, one was resolved with an etrack (back in 2012 so this probably doesn't affect you, it was seen in 7.5.0.4) and the other case was when an Appliance was used as a media server and TCP tuning was required.

In other words, the lines you have in your post show the error, but the cause is somewhere else.  The complete bpbkar log would be required to start with.

Marianne
Moderator
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Partner    VIP    Accredited Certified

What logging level is enabled here? 
Level 0 is normal fine for day-to-day troubleshooting, but sometimes higher level is needed.

You will need a bit more info to know what is going on - either more info in the log that you have not posted or else higher level log.
Try logging level 3.

RISSOULY_Abdelh
Level 4

the logging level is 2.

please see attachments for the entire log of the failing job

Nicolai
Moderator
Moderator
Partner    VIP   

My guess its a problems with the track journal.

Fist messages is only info <2>, but right after down to the 1/1000 of second we see the error message.

I think  fscp_add_tj_entry is must be read as "File System Copy add Track Journal"

Try rename the existing the track journal and run a new full classic backup

23:59:53.919 [5052.6036] <2> fwrite_and_log: fail to write <fix size entry block> for track journal, backup id:<NULL>, file:<desktop.ini>, err_num:<2>, to write:<1>, wrote:<0>
23:59:53.919 [5052.6036] <4> dos_backup::fscp_add_tj_entry(): ct_cat_add_entry() failed, error:<14>.
23:59:53.919 [5052.6036] <16> tar_backup_tfi::fscp_finishfile_state: ERR - fscp_add_tj_entry() failed, error (14)

Update: Do you got TIR enabled as well ?

True Image Restore with move detection should not be enabled in NetBackup policies where Accelerator has already been enabled.

http://www.symantec.com/docs/TECH216391

The Technote is valid for 7.5 as well and a EEB exist for 7.5.0.7

 

RoundTower_JGL
Level 3
Partner Accredited Certified

This looks like an accelerated backup.

If so, when I get Status 13's or 14's, checking the force rescan in the full backup schedule and kicking off a fresh backup clears this up (uncheck it afterwards).

2015-01-21_17-11-35.png

RISSOULY_Abdelh
Level 4

 

@Nicolai : thanks for the tip :)

@RoundTower_JGL : i don't ahve to the Master server or the Media server :)

i renamed the track journal and the scheduled  job of the full backup run successefuly but the incremental job now failed two time whit the  error 12 :

 

03:29:20.825 [8904.5244] <8> _tl_read_and_log_: end-of-file encounterd, desc:<catalog info>, entry:<NULL>, errno:<2>, read:<0> of <1>
03:29:20.826 [8904.5244] <16> tracklog_open_w: unable to open current tracklog:<\\?\C:\Program Files\Veritas\NetBackup\track\Mediaa_server\Pure_disk_server\wdkaec2t01-sav.atos-infogerance.fr\Plicy_name\System State\track_journal.v2.dat.accursed_server.fr_1422484232>, error:<13>
03:29:20.826 [8904.5244] <16> dos_backup::fscp_init(): tracklog_open() failed, error:<12>
03:29:20.826 [8904.5244] <16> dos_backup::tfs_scanstart: ERR - fscp_init() failed, error:<12>

 

So, i also renamed the new track journal and kicked a full backup. now i'm waiting for the result. hope this will solve the issue.

 

punbs
Level 4
Certified

Hi,, 

Make a best use of lv.exe which is available in the \Install\Program Files\Veritas\NetBackup\bin\goodies\lv.exe

1234t4_0.png

 

I hope it helps a lot.. 

 

 

RISSOULY_Abdelh
Level 4

After renaming the track_journal and luching a full backup, it did fail whit status 12 so i removed NEtbackup Client and reinstall it after rebooting the server but no succes.

Please find logs (bpbkar & bpcd) in attachments.

 

 

RISSOULY_Abdelh
Level 4

Bpcd log

revarooo
Level 6
Employee

Status 12 is a completely different issue

 

http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=Status+Code+12&productselectorkey=15143

 

However, the bpbkar you put up still shows issues with the track journal

 

23:59:53.919 [5052.6036] <4> dos_backup::fscp_add_tj_entry(): ct_cat_add_entry() failed, error:<14>.
23:59:53.919 [5052.6036] <16> tar_backup_tfi::fscp_finishfile_state: ERR - fscp_add_tj_entry() failed, error (14)

 

 

 

RISSOULY_Abdelh
Level 4

14:01:44.101 [4940.4672] <4> tracklog_read_header: backup id:<CLIENT_NAME-sav.atos-infogerance.fr_1423089032> is valid
14:01:44.102 [4940.4672] <8> _tl_read_and_log_: end-of-file encounterd, desc:<catalog info>, entry:<NULL>, errno:<2>, read:<0> of <1>
14:01:44.102 [4940.4672] <16> tracklog_open_w: unable to open current tracklog:<\\?\C:\Program Files\Veritas\NetBackup\track\MASTER_SERVER-sav\PUREDISK01-sav.atos-infogerance.fr\CLIENT_NAME-sav.atos-infogerance.fr\MUT-WIN-NBU-PDK-SA-H3\System State\track_journal.v2.dat.CLIENT_NAME-sav.atos-infogerance.fr_1423132717>, error:<13>
14:01:44.103 [4940.4672] <16> dos_backup::fscp_init(): tracklog_open() failed, error:<12>
14:01:44.103 [4940.4672] <16> dos_backup::tfs_scanstart: ERR - fscp_init() failed, error:<12>

RISSOULY_Abdelh
Level 4

so why i keep getting this track journal error ? any ideas

Nicolai
Moderator
Moderator
Partner    VIP   

Very basic qustion - but do you have free space on c:\ ?

Track files can be quice large 

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

A couple of things you could try:

  • Check if NBU Client Service logon account has write permission on C:\Program Files\Veritas\NetBackup\track\ folder?
  • Move the track log to different location: http://www.symantec.com/docs/HOWTO77409 
  • Deselect Accelerator in the policy (as a test)

RISSOULY_Abdelh
Level 4

sorry about the late reply, i was on holiday

  • i checked NBU Client Service logon accout permission and it has Full control on C:\Program Files\Veritas\NetBackup\track\ folder
  • even after moving the track log to a different location it still fails whit status 12 and sometimes whit status 14 

i don't have acces to Master Server so deselecting the accelerator is not an option. after all these chekcks i reinsttalled the Client on a diffrent location on C drive but the job still fails as i mentionned above, the available space on C is about 24Gb.

 

sdo
Level 6
Partner    VIP    Certified
How many files in total on C:\ ? (some folders/files are hidden, so... do the following...) - start a new DOS/cmd box - c: - cd \ - dir /s - dir /s /ah - dir /s /as - dir /s /ahs What are the total file numbers for each of the four 'dir' commands above? (please do not post entire listings - we only need to see the total file and folder counts at the end of each list) thx.