Unable to Backup Enterprise Vault after SP4 and password change for the Service Account

[Jonyduro]

Hi,

the enterprise vault administrators upgraded the software to sp4 last weekend and did a password change of service account for Enterprise Vault. I used this accoutn to start netbackup client on my Evault server and sql server for evault. I changed the password for the services then on the host properties of the sql server and evault server but i can'T backup evault anymore.

Here is the error i get in the bpbrm log

10:51:26.079 [6332.6384] <2> write_file_names: buffering file name 'EV_OPEN_PARTITION=ExchVS1' for output
10:51:26.079 [6332.6384] <2> write_file_names: buffering file name 'EV_OPEN_PARTITION=FileSytemVS1' for output
10:51:26.079 [6332.6384] <2> write_file_names: buffering file name 'EV_FINGERPRINT_DB=VSG1' for output
10:51:26.079 [6332.6384] <2> write_file_names: successfully wrote buffer to COMM_SOCK
10:51:26.079 [6332.6384] <2> bpbrm write_filelist: wrote CONTINUE on COMM_SOCK
10:51:26.297 [6332.6384] <16> bpbrm main: no worklist items returned from bpresolver on client  svque1evault01
10:51:26.297 [6332.6384] <2> bpbrm kill_child_process_Ex: start
10:51:31.305 [6332.6384] <2> bpbrm Exit: EXIT STATUS 2: none of the requested files were backed up

Then the backup failed immediatly

Can anyone help me?

Thanks

[Kenneth_Hansen]

I assume you are using powershell to set EV in backup mode or EV Agent?
Sins NBU is running and seems to do something, I assume you changed the log on credentials for the netbackup clilent service as well?
And restarted the client service