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Unable to Restore Active Directory User in same location.

Hello,

i am unable to restore the backup of our Active Directory User Account, it giving an error MS-Windows policy restore error (2808).

Master Server Name: Master-netbackup.domain.com

O/S: Windows 2008 R2 64 bits Enterprise Version

NBU : 7.6.1.1

Client Name:- Domain.com

O/S: Windows 2003 Enterprise SP2 32 Bits

NBU:- 7.6.1

 

Please find the below job details:

12/29/2020 3:37:00 PM - begin Restore
12/29/2020 3:37:01 PM - restoring image pbad-dc1_1609059646
12/29/2020 3:37:02 PM - requesting resource @aaaaS
12/29/2020 3:37:22 PM - Info bprd(pid=12172) Found (98,581) files in (2) images for Restore Job ID 2153399.xxx
12/29/2020 3:37:22 PM - Info bprd(pid=12172) Restoring from copy 1 of image created 12/27/20 12:00:46 from policy PBAD-DC1
12/29/2020 3:37:22 PM - Info bprd(pid=12172) Granular restore has started, this may take a while....
12/29/2020 3:37:22 PM - granted resource MediaID=@aaaaS;DiskVolume=PureDiskVolume;DiskPool=Netbackup_MSDP_DiskPool;Path=PureDiskVolume;StorageServer=netbackup.domain.com;MediaServer=pbadnetbackup.domain.com
12/29/2020 3:37:25 PM - Info bpbrm(pid=2192) pbaddc1 is the host to restore to
12/29/2020 3:37:25 PM - Info bpbrm(pid=2192) reading file list for client
12/29/2020 3:37:27 PM - connecting
12/29/2020 3:37:27 PM - Info bpbrm(pid=2192) start nbfsd on client
12/29/2020 3:37:29 PM - Info bpbrm(pid=2192) start nbgre on client
12/29/2020 3:37:30 PM - Error bpbrm(pid=2192) client pbaddc1 didn't start
12/29/2020 3:37:30 PM - Info tar32(pid=0) done. status: 49: client did not start
12/29/2020 3:37:30 PM - Error bpbrm(pid=2192) client restore EXIT STATUS 49: client did not start
12/29/2020 3:37:30 PM - restored image pbad-dc1_1609059646 - (client did not start(49)); restore time 0:00:29
12/29/2020 3:37:35 PM - Warning bprd(pid=12172) Restore must be resumed prior to first image expiration on 1/10/2021 12:00:46 PM
12/29/2020 3:37:35 PM - end Restore; elapsed time: 0:00:35
MS-Windows policy restore error (2808)

Please kindly help me resolve the above issue.

Regards.

Abdul Rauf

 

8 Replies

Re: Unable to Restore Active Directory User in same location.

@mrauf 

You say that you are restoring to the same location, but the client name is different?

Backup was taken on client name pbad-dc1.
You are trying to restore to client name pbaddc1 ?

Why is that?

pbad-dc1 != pbaddc1

Re: Unable to Restore Active Directory User in same location.

@Marianne 

Thanks for response,

our source client is dc1 and destination is dc1 and policy type is MS-windows, and backup taking from master server, while try to restore getting the error code MS-Windows policy restore error (2808).

10:11:08 12/30/2020: Restore Started

10:24:17 (2153836.xxx) Found (7,513) files in (1) images for Restore Job ID 2153836.xxx
10:24:17 (2153836.xxx) Estimated time to assemble file list: (0) days, (0) hours, (0) min, (0) sec
10:24:31 (2153836.xxx) Searched ( 1) files of (7,513) files for Restore Job ID 2153836.xxx
10:24:31 (2153836.001) Restoring from copy 1 of image created 12/27/2020 12:00:46 PM from policy PBAD-DC1
10:24:31 (2153836.001) Granular restore has started, this may take a while....
10:24:38 (2153836.001) Status of restore from copy 1 of image created 12/27/2020 12:00:46 PM = client did not start

10:24:38 (2153836.001) The following files/folders were not restored:
10:24:38 (2153836.001) UTF - /System State/Active Directory/DC=pbad/OU=PBAD-SBG/OU=IT/CN=Restore Test/

10:24:45 (2153836.xxx) INF - Status = MS-Windows policy restore error.

 

Re: Unable to Restore Active Directory User in same location.

Your hostnames are not the same.

pbad-dc1 is not the same as pbaddc1.

Re: Unable to Restore Active Directory User in same location.

@Marianne 

but we have only one host i.e. pbad-dc1 but why it's going to pbaddc1, may i know how to change the host and were i have to make the changes, please can u given me some details i will shortout the issue.

Regards

 

Re: Unable to Restore Active Directory User in same location.

Hi

Just make sure you select the correct entry as "destination server" in Backup Archive and Restore GUI.

Since this is a AD server .. your selection should be

Source Server = pbad-dc1

Destination Server = pbad-dc1

Hope it helps.

Re: Unable to Restore Active Directory User in same location.

@pats_729 

Hello Pats,

i am selecting the correct "Destination Server" in Backup Archive & Restore GUI.

but i am not sure why it's showing host name different i tried multiple times but failed to restore the backup.

Actually my domain server is on Windows 2003 32bits and NBU Version is 7.6.

our Master server is on Windows 2008 R2 64 bits & NBU Version is 7.6.1.1

if the Master server and Client server NBU Version are in different version due that may be restores getting failed.

Please find the attachment of Backup Archive & Restore GUI details.

Job Details:

1/10/2021 2:13:06 PM - begin Restore
1/10/2021 2:13:07 PM - requesting resource @aaaaS
1/10/2021 2:13:28 PM - granted resource MediaID=@aaaaS;DiskVolume=PureDiskVolume;DiskPool=Netbackup_MSDP_DiskPool;Path=PureDiskVolume;StorageServer=pbad-netbackup.pbad.sbg.com.sa;MediaServer=pbad-netbackup.pbad.sbg.com.sa
1/10/2021 2:27:00 PM - Info bprd(pid=7132) Found (7,513) files in (1) images for Restore Job ID 2162402.xxx
1/10/2021 2:27:00 PM - Info bprd(pid=7132) Estimated time to assemble file list: (0) days, (0) hours, (0) min, (0) sec
1/10/2021 2:27:00 PM - restoring image pbad-dc1_1609146025
1/10/2021 2:27:00 PM - requesting resource @aaaaS
1/10/2021 2:27:21 PM - granted resource MediaID=@aaaaS;DiskVolume=PureDiskVolume;DiskPool=Netbackup_MSDP_DiskPool;Path=PureDiskVolume;StorageServer=pbad-netbackup.pbad.sbg.com.sa;MediaServer=pbad-netbackup.pbad.sbg.com.sa
1/10/2021 2:27:21 PM - Info bprd(pid=7132) Searched ( 1) files of (7,513) files for Restore Job ID 2162402.xxx
1/10/2021 2:27:21 PM - Info bprd(pid=7132) Restoring from copy 1 of image created 12/28/20 12:00:25 from policy PBAD-DC1
1/10/2021 2:27:21 PM - Info bprd(pid=7132) Granular restore has started, this may take a while....
1/10/2021 2:27:24 PM - Info bpbrm(pid=2460) pbad-dc1 is the host to restore to
1/10/2021 2:27:24 PM - Info bpbrm(pid=2460) reading file list for client
1/10/2021 2:27:25 PM - connecting
1/10/2021 2:27:25 PM - Info bpbrm(pid=2460) start nbfsd on client
1/10/2021 2:27:28 PM - Info bpbrm(pid=2460) start nbgre on client
1/10/2021 2:27:28 PM - Error bpbrm(pid=2460) client pbad-dc1 didn't start
1/10/2021 2:27:28 PM - Info tar32(pid=0) done. status: 49: client did not start
1/10/2021 2:27:28 PM - Error bpbrm(pid=2460) client restore EXIT STATUS 49: client did not start
1/10/2021 2:27:28 PM - restored image pbad-dc1_1609146025 - (client did not start(49)); restore time 0:00:28
1/10/2021 2:27:32 PM - Warning bprd(pid=7132) Restore must be resumed prior to first image expiration on 1/11/2021 12:00:25 PM
1/10/2021 2:27:32 PM - end Restore; elapsed time: 0:14:26
MS-Windows policy restore error (2808)

Regards

Re: Unable to Restore Active Directory User in same location.

@mrauf

Now it’s showing correct host name for destination server. But the way it’s failing it looks a different issue.
It seems it’s a GRT enabled restore. Then have you verified following prerequisites yet ?

1. Client for NFS service should be configured and running On Media server and Client.
2. Following NetBackup services should be running with domain admin credentials on Client.
a. NetBackup client service
b. NetBackup Legacy Client Service
3. Domain account used in above prerequisites should be allowed following permission on local systems policy
a. Log on as service
b. Replace process level token

After verifying this attempt a restore.

Re: Unable to Restore Active Directory User in same location.

I agree with @pats_729 

Thake a step back and double-check if all requirements are in place.

I suggest that you have a look at this Blueprint article:

https://vox.veritas.com/t5/Articles/Netbackup-7-6-Blueprints-Active-Directory/ta-p/808669

Please download the pdf at the bottom of the article.
The pdf doc covers everything needed for successful backup and restore.

Once you have verified that all pre-reqs are in place and policy config is correct, have a look at the restore examples and the logs that are needed to troubleshoot restore issues.
NBU Admin Guide I also explains restore steps.
I prefer logging level 3 on server(s) and client, as the default logging level 0 is not always sufficient for troubleshooting.
(Only enable level 5 logging if you plan to log a call with Veritas Support).