Unable to access the Netbackup in Java Console.

[mubarack_s]

Hi,

     We have two data ceneters with same netbackup configurations and servers. Server OS type : Solaris and netbackup version 7.1.

     For one data center we are able to retrive all the data through Java administration console and in another one we are able to retrive only partial data.

     We are unable to retrive Storage unit details and Host properties of master server. But Media and clients host properties can be accessed throgh Java

     Console.

    We are getting error codes 136 [ Invalid host name] and error code 254.

     Pls find the attached screenshots and help me to resolve.

ve    

[cbode]

when you run the java gui you will get a command prompt window in the background that logs what the GUI is doing, examining that will show something like the output below which helps determine what it cann and cannot resolve. You can also set the GUI to write its logs out to a file by editing the java launch file but in most cases just getting it from the background command window is easier

SR-1)execCommand:
       Protocol Code: 1
       Status: 0
       Time Taken: 468ms
       Error Msg:
       Server Locale: en_US
       TO[0]: "/usr/openv/netbackup/bin/bpclntcmd"  -hn NBU75Phase2Source -ge
bx_port NBU75Phase2Source
       FROM[0]: host NBU75Phase2Source: NBU75Phase2Source at 172.16.100.15
       FROM[1]: aliases:     NBU75Phase2Source     172.16.100.15
       FROM[2]: 1556
       Aux data: null

[GnuubBackupAdmi]

I noticed you access via IP; is this because you are multi-homed/NIC hosts and you are trying to operate strictly on a backup network? 

But all else equal, you may also need to debug the admin log as well and review what the java console is doing.  You could try to install the windows admin console as well as a sanity check to make sure that you can administrate your backup domain.  You might also want to run equivilant commands from command line, for instance vmoprcmd.

[mubarack_s]

Hi,

Pls find the attached Java GUI access logs. For the same setup we are able to access all the data from another one system.

[cbode]

Mubarak,

It looks like it is failing when it attempts to interact with emm.  Run "/usr/openv/netbackup/bin/admincmd/nbemmcmd -getemmserver" and make sure that the machine name returned is resolvable by name from box running the java gui.  based on your log it appears you are logging in with the IP adress of the master server rather than using the name ss93vpbk01.sg.visaps.com so I suspect you need to make sure that you can resolve ss93vpbk01.sg.visaps.com to 10.125.25.16