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Unable to allocate resources for diagnostics

j1000
Level 3

unable to allocate resources for diagnostics

I get the above error when I attempt to diagonise drives.

Any ideas?

Scan shows all the drives

Info:

Symantec Netbackup 7.5.0.6

Windows server 2008 r2 is the OS

 

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
Moderator
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As per my post above - the best test is to perform backups and restores.

I have also suggested that you have a look at the steps listed for diagnostics in NBU Admin Guide.
But in all honesty - I have NEVER seen anyone using these NBU diagnostics.

Do backups and restores to test your devices or use the tools provided by the library vendor.

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11 REPLIES 11

Nicolai
Moderator
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Is this the "diagnstic" when right clicking on a drive in the device monitor ?

What type of robot do you have (model and vendor) ?

As I re-call only TLD types of robots are supported -but I may be wrong.

Will_Restore
Level 6

Never used that before, just tried it on i500 and it failed with error 810 even though the library was just serviced and backups are running fine.

 

Santhosh_M
Level 3

Hi,

Is the Master and media servers are same..?

did you try with vmoprcmd -d and tpconfig -d commands

are the drives are showing online or AVR mode..?

 

also try nbemmcmd -getemmserver

 

Please paste all these reports here.

Marianne
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Do you have test media in order to perform diagnostics? 

Have you reviewed the steps to be followed in NBU Admin Guide I

If I may ask - what is the purpose of the diagnostics test? 

Best possible test for a tape drive and media is a backup and restore.

INT_RND
Level 6
Employee Accredited

Please use the diagnostics that are supplied by your drive manufacturer.

Follow the instructions found in the documentation for your hardware.

If the drives are part of a robotic library there is usually a nice interface to check for alerts and pull log files. 

If the drive is a standalone drive you will have to download the software from the manufacturers website and install on the media server that is physically attached to the drives.

Work with your hardware supplier to resolve hardware issues. 

j1000
Level 3

I tried vmoprcmd -d and tpconfig -d commands.

Both shows all drives and status is UP. They are all online.

 nbemmcmd -getemmserver returns error. 'nbemmcmd' not recognised

j1000
Level 3

TLD

Marianne
Moderator
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nbemmcmd -getemmserver returns error. 'nbemmcmd' not recognised

This command has nothing to do with physical devices and/or diagnostics.

nbemmcmd command is in <install-path>\veritas\netbackup\bin\admincmd.

If you have a W2008 server, open cmd with 'Run as Administrator'. 

j1000
Level 3

The purpose:

I removed the drives and added them again and wanted to check if they were fine.

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

As per my post above - the best test is to perform backups and restores.

I have also suggested that you have a look at the steps listed for diagnostics in NBU Admin Guide.
But in all honesty - I have NEVER seen anyone using these NBU diagnostics.

Do backups and restores to test your devices or use the tools provided by the library vendor.

INT_RND
Level 6
Employee Accredited

The status has nothing to do with the health of the drive. UP means that Netbackup will send jobs to that device. If you determine that the drive needs servicing, by using the manufacturers diagnostic tools, then you want to set the device to DOWN until the drive is fixed or replaced. This will prevent Netbackup from trying to use the faulty hardware.