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Unable to assign tape from master server hosted on VM

isat
Level 3
Certified

We have installed Natbackup 7.0 on windows 2008 server which is hosted on VMware (VMachine).Connected FC Tapelibrary to physical server and mapped drive as SCSI drive to VM(ESX4.1 update 1,Hp blade hardware connected to HP tape library MSL2024).

Zoned on fiber switch between ESX host and tape library.

Conectivity is working fine,every possible test result is succesful(able to configure storage unit and robo from netbackup server win-2008 )

Problem is once backup job started,tape drive is trying to mount media and hangs.After a period of time drive status going down and its throughing robo unable pick media(status code 252,96).

please find log below

 

7/19/2011 9:52:38 PM - started
7/19/2011 10:06:57 PM - requesting resource inhydqcyb01-hcart2-robot-tld-0
7/19/2011 10:06:57 PM - requesting resource inhydqcyb01.NBU_CLIENT.MAXJOBS.INHYDQCYB01
7/19/2011 10:06:57 PM - requesting resource inhydqcyb01.NBU_POLICY.MAXJOBS.test
7/19/2011 10:06:57 PM - granted resource inhydqcyb01.NBU_CLIENT.MAXJOBS.INHYDQCYB01
7/19/2011 10:06:57 PM - granted resource inhydqcyb01.NBU_POLICY.MAXJOBS.test
7/19/2011 10:06:57 PM - granted resource 3702L3
7/19/2011 10:06:57 PM - granted resource HP.ULTRIUM5-SCSI.000
7/19/2011 10:06:57 PM - granted resource inhydqcyb01-hcart2-robot-tld-0
7/19/2011 10:06:58 PM - estimated 0 Kbytes needed
7/19/2011 10:06:58 PM - started process bpbrm (3436)
7/19/2011 10:06:58 PM - connecting
7/19/2011 10:06:58 PM - connected; connect time: 00:00:00
7/19/2011 10:07:01 PM - mounting 3702L3
7/19/2011 10:06:57 PM - requesting resource inhydqcyb01-hcart2-robot-tld-0
7/19/2011 10:06:57 PM - requesting resource inhydqcyb01.NBU_CLIENT.MAXJOBS.INHYDQCYB01
7/19/2011 10:06:57 PM - requesting resource inhydqcyb01.NBU_POLICY.MAXJOBS.test
7/19/2011 10:06:57 PM - granted resource inhydqcyb01.NBU_CLIENT.MAXJOBS.INHYDQCYB01
7/19/2011 10:06:57 PM - granted resource inhydqcyb01.NBU_POLICY.MAXJOBS.test
7/19/2011 10:06:57 PM - granted resource 3702L3
7/19/2011 10:06:57 PM - granted resource HP.ULTRIUM5-SCSI.000
7/19/2011 10:06:57 PM - granted resource inhydqcyb01-hcart2-robot-tld-0
7/19/2011 10:06:58 PM - estimated 0 Kbytes needed
7/19/2011 10:06:58 PM - started process bpbrm (3436)
7/19/2011 10:06:58 PM - connecting
7/19/2011 10:06:58 PM - connected; connect time: 00:00:00
7/19/2011 10:07:01 PM - mounting 3702L3
7/19/2011 10:10:20 PM - Error bptm(pid=4856) error requesting media, TpErrno = Robot operation failed    
7/19/2011 10:10:20 PM - Warning bptm(pid=4856) media id 3702L3 load operation reported an error    
7/19/2011 10:10:20 PM - current media 3702L3 complete, requesting next resource Any
7/19/2011 10:11:02 PM - Error bptm(pid=4856) NBJM returned an extended error status: drive(s) unavailable or down (830) 
7/19/2011 10:11:07 PM - end writing
extended error status has been encountered, check logs(252)

 

Even we tried media with and without media labels.

1 REPLY 1

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

NetBackup is not supported as Media Server with Media Manager (Tape) devices. You can have a virtual master and a separate physical media server with tape attached to it.

Media server on a VM is only supported with disk storage units.

See:
Statement of Support for NetBackup 7.x in a Virtual Environment ( Virtualization Technologies :(    http://www.symantec.com/docs/TECH127089