Unable to backup System State or Shadow Copy

[Aurelien59]

Hi all,

Some of clients I recently migrated from 4.5 to 7.5 are falling with status code error 13 or 24.

08/08/2017 10:43:26 - begin writing
08/08/2017 10:43:33 - Error bpbrm(pid=7872) from client SRV-N2AG3V-1: ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.JBD - change journal NOT enabled for <C:\>
08/08/2017 10:44:07 - Info bpbkar32(pid=4364) change journal NOT enabled for <D:\>       
08/08/2017 10:44:07 - Info bpbkar32(pid=4364) change journal NOT enabled for <E:\>       
08/08/2017 10:44:07 - Info bpbkar32(pid=4364) change journal NOT enabled for <F:\>       
08/08/2017 10:44:08 - Info bpbkar32(pid=4364) change journal NOT enabled for <Q:\>       
08/08/2017 10:44:08 - Info bpbkar32(pid=4364) change journal NOT enabled for <V:\>       
08/08/2017 10:44:10 - Error bpbrm(pid=7872) from client SRV-N2AG3V-1: ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.INF - Estimate:11529526 34362
08/08/2017 11:35:14 - Warning bpbrm(pid=7872) from client SRV-N2AG3V-1: WRN - can't open file: C:\Documents and Settings\All Users\Application Data\Sophos\Sophos Anti-Virus\Config\interchk.chk (WIN32 32: Le processus ne peut pas accéder au fichier car ce fichier est utilisé par un autre processus. )

I allready tried this : https://vox.veritas.com/t5/NetBackup/ERR-Unable-to-backup-System-State-or-Shadow-Copy/m-p/609552#M15... but didn't help.

In Host Properties > Master > Client Attributes > Windows Open File Backup, I checked Enable (...) + Use Microsoft Volume (...) + Individual drive snapshot + Disable snapshot and continue

What else can I try ?

Thx for help

[Marianne]

@Aurelien59

Unfortunately Windows 2003 is no longer supported by Microsoft or by Veritas.
NBU 7.5 has also reached EOSL.

Windows 2003 was known for VSS issues (needed for SCC and/or System State backups).
Microsoft used to have hotfixes for VSS.

So, your first task should be to try and locate these MS hotfixes.

[Aurelien59]

OK, thank you.

I just patched with KB940349 and KB2748349. Waiting for a try.

[Michael_G_Ander]

Being Windows 2003 has the clients been rebooted after the Netbackup client upgrade(/reinstallation ?

Else has the blog below helped me with a lot of VSS issues also on Windows 2003 even if it is mainly for Windows 2008/Vista

https://blogs.technet.microsoft.com/askcore/2010/06/18/reasons-why-the-error-enumeration-of-the-file...

Also make sure you implemented the recommended anti virus exclusions for netbackup.