Unable to configure MSDP on Suse11 media server

[WikiDonor]

Hello 

I am trying to configure a MSPD on Suse11 linux and I am getting a unknown error.

Our master server is win2008R2 nbu 7.6.1 and Suse media server is nbu7.6.

Please check the screenshots attached.

[RiaanBadenhorst]

Hello

Try and perform the configuration via CLI

1. Add the storage server using nbdevconfig -creatests
2. Then add the credentials using tpconfig

If that works go back and add the diskpool from the GUI. If not, it would give a more comprehensible error from CLI.

[Marianne · Accepted solution]

Can you share all the steps that you have performed?

Have you tested all comms between master and media server?

Can you config a BasicDisk STU on this media server as a test?

Have you added all required license keys on the media server?

Does /dd/dedup exist as local mountpoint (not NFS) on the media server?
Is /dd or /dd/dedup a dedicated volume on the media server?

[WikiDonor]

Please find the answers below. Thank you

Can you share all the steps that you have performed?

Ans:
1. created a folder on /dd/dedup on suse linux
2. tried running the storage server configuration wizard from UI under the credentials node
3. provided the username and password
4. got the error after 1min or so

Have you tested all comms between master and media server?

Ans:
name resolution is working but not sure which particular communication test I should perform

Can you config a BasicDisk STU on this media server as a test?

ans: from UI I am able to configure a Basicdisk STU

Have you added all required license keys on the media server?

Ans: license key is installed on both master and media server

Does /dd/dedup exist as local mountpoint (not NFS) on the media server?

Ans: /dd/dedup directory was created before starting the wizard

Is /dd or /dd/dedup a dedicated volume on the media server?

Ans: Suse is VM on hyper-v so its all path of same volume not dedicated volume for Dedup.

[Marianne]

Confirm that OS firewalls are stopped and disabled on master and media server.
Test port connectivity using bptestbpcd. Create bpcd log folder on the media server, then run this command on the master:

bptestbpcd -client <linux-hostname> -debug -verbose
Check output of command and bpcd log.

Curious to know which license you have added - Capacity license or host-based?
If host based - have you added Data Optimisation Option license in addition to Enterprise Server license?

Run these commands on the master and show us the output:
nbemmcmd -listhosts -verbose
nbemmcmd -getemmserver

About the test DSU - have you tried to run a small test backup to it?

The dedupe volume needs to be a dedicated 'virtual' volume.
The OS on the media server needs to see and use it as a local LVM volume.
What does 'df -h' show on the media server?

PS:

Have you verified all requirements in NetBackup Deduplication Guide  ?
 

[Nicolai]

If you had multiple try configuring a MSDP pool - you may need to reset to "factory defaults" before re-trying.

Windows: <install_path>\Veritas\pdde\PDDE_deleteConfig.bat

Background : http://www.veritas.com/docs/000011549

[WikiDonor]

I created dedicated volume and it fixed the problem