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Unable to connect to the NetBackup Web Management Console service: Connection refused.

Hello,


We have a problem similar to : https://www.veritas.com/support/en_US/article.100033849

We have been also through this : https://www.veritas.com/support/en_US/article.100044280 no luck

Its a clustered master.

on the active node we can see that nbatd is started and running.

NBU version 8.0.

nbwmc is started with an account which has ad domain account that has administrative rights on the os.

both master's OS are on Windows.

in the catalina logs we have these messages :

12-Mar-2020 00:00:28.942 SEVERE [https-pbx-1556-Acceptor-0] org.apache.tomcat.util.net.jsse.JSSESocketFactory.getStore Failed to load keystore type JKS with path C:\veritas\NetBackup\wmc\bin\install\.\..\..\..\var\global\wsl\credentials\nbwebservice.jks due to Illegal character in opaque part at index 2: C:\veritas\NetBackup\wmc\bin\install\.\..\..\..\var\global\wsl\credentials\nbwebservice.jks
java.lang.IllegalArgumentException: Illegal character in opaque part at index 2: C:\veritas\NetBackup\wmc\bin\install\.\..\..\..\var\global\wsl\credentials\nbwebservice.jks
at java.net.URI.create(URI.java:852)
at java.net.URI.resolve(URI.java:1036)

 

Which leads to : https://www.veritas.com/content/support/en_US/doc/15179611-136359166-0/v135486128-136359166

and the solution is to verify if nbwmc is not running and then run it, but AIS, it is started and running.

the guide also says to do this :

On Windows:Install path\netbackup\wmc\bin\configureWebServerCerts -addExternalCert -nbHost -certPath file_path -privateKeyPath file_path -trustStorePath file_path

Could you please tell me where am I going to find : -certPath, -privateKeyPath &  -trustStorePath ?

Thank you

 

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Re: Unable to connect to the NetBackup Web Management Console service: Connection refused.

Hello? any help?