08-06-2018 01:23 AM - edited 08-06-2018 01:24 AM
Hello,
I have a scalar i40 with 2 magazine of 20 tapes and 25 licences to use it.
In netbackup (7.7.2) when I do an inventory on the robot I have only 20 tapes.
I do inventory with "update volume configuration" and "empty media access port prior update" options without success
I executed robtest command and I have same result only one magazine seen.
Why I can't see the second magazine in netbackup and use my 25 licences ?
Thanks
Solved! Go to Solution.
08-06-2018 04:33 AM
08-06-2018 06:53 AM
Please login to i40 web console and then check what are the number of slots licensed.
Login to i40 => Reports => System Information => Library Partitions
Also, under Reports => Slots you will find the details about your licensed slots, drives, i/o, cleaning slots. Please verify this and if it does not matches your expected # of slots you may have to contact quantum support to fix it.
08-06-2018 03:09 AM
Please show us output of 'scan -changer'
This will show us how the slots are configured on the robot:
08-06-2018 04:17 AM
Here is the result of "scan -changer"
------------------------------------------------------------
Device Name : ""
Passthru Name: ""
Volume Header: ""
Port: 6; Bus: 0; Target: 7; LUN: 1
Inquiry : "QUANTUM Scalar i40-i80 150G"
Vendor ID : "QUANTUM "
Product ID : "Scalar i40-i80 "
Product Rev: "150G"
Serial Number: "QUANTUMD0H00xxxxxx_LLA"
WWN : ""
WWN Id Type : 0
Device Identifier: "QUANTUM D0H00xxxx_LLA "
Device Type : SDT_CHANGER
NetBackup Robot Type: 8
Removable : Yes
Device Supports: SCSI-3
Number of Drives : 2
Number of Slots : 20
Number of Media Access Ports: 20
Drive 1 Serial Number : "C38D4A7000"
Drive 2 Serial Number : "C38D4A7004"
Flags : 0x0
Reason: 0x0
08-06-2018 04:33 AM
08-06-2018 06:53 AM
Please login to i40 web console and then check what are the number of slots licensed.
Login to i40 => Reports => System Information => Library Partitions
Also, under Reports => Slots you will find the details about your licensed slots, drives, i/o, cleaning slots. Please verify this and if it does not matches your expected # of slots you may have to contact quantum support to fix it.
08-07-2018 12:44 AM
Hi,
It was hardware issue, all slots in second magazine was affected to MAP.
Thanks for your help.