03-08-2017 06:56 AM
Master Server OS is Windows Server 2008 R2 Standard SP1
NetBackup version 7.7
Unable to login to the NetBackup Administration Console
Receive the login window.
After username and password are entered the Login in progress... appears with the hourglass activity and thats as far as it gets. Hourglass activity just continues with no response
The Windows logs show no errors
Backup,Archive,Restore utility works fine and backups appear to be running.
No changes have been made in the last six months.
Plenty of available disk space on the Master server.
03-08-2017 06:58 AM
Try to run this as administrator - maybe some OS patched were applied...
03-08-2017 04:06 PM
03-09-2017 08:12 AM
He meant run the program as administrator. Shift + Right Click -> Run As Administrator . It is possible that some patching may have changed security permissions.
What does the CLI show while you try to login and the loading screen just sits there?
I'm not sure how much you'd see from java logs on the master server but you could give that a try.
I'd also take a look at the admin logs located at INSTALL PATH\NetBackup\Logs\admin
If none of those directories exist, create them.
03-09-2017 01:55 PM
You didn't say if it used to work earlier. Did it happen recently? If yes, what changed?
Do you have NetBackup Administration Console installed on another machine? Try logging in to NetBackup using that one and connecting to the master server which gives login issues.